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April 2024 by Joseph Grair
We were former customers of Mark Beguelin office for 20 years, that was an incredible staff! They always answered their phone and always helped without any issues. He recently retired, and we were switched to Bernie. I can't believe how horrible the service is here, they never answer their phone and aren't regularly in the office if you decide to go in person. I purchased a new vehicle on April 1st, and they have yet to respond to my request to change vehicles or my voice messages. I spoke with another agent yesterday and was told to call the office after hours, and I'll be directed to the central office, nope theirs goes to the same voicemail that they never respond to. So dissatisfied and disappointed. I'm not sure how this office still has clients. Of course I'm trying to switch agents now to one that will assist their customers. CUSTOMER SERVICE!!
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March 2024 by Xtina Lo
Amazing staff and service. Maximus is incredible!
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March 2024 by Valentina Puraci
People at this office are very nice and professional
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October 2022 by Mandy Back
(Translated by Google) The insurance company located on the second floor has been in use for over 10 years. There is a female employee who has been working for over 10 years since the first time I went.(Original)2층에 위치한 보험회사 벌써 10년이 넘게 사용하고 있는곳입니다. 처음 제가 갔을때부터 10년이 넘게 일하는 여자 직원이 있는곳입니다.
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September 2022 by Scott F.
Bernie is by fair the best agent you could ask for. He's always gone the extra mile for me and everyone I have sent his way. I highly recommend all your insurance needs handled with Bernie.
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May 2021 by Tony Ghostine
Hellooooo
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November 2020 by Jacqulyn White
We have used this office for our home and vehicles for several years. Their prices are significantly less than our previous insurers. They are always professional and quick to respond. They always answered our questions and made any policy changes correctly. I would highly recommend This office.
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November 2020 by Juan B
I have been Bernie Feria Costumer for a Long time (Over 10 years), Some times It gets crazy to get in touch with them but lately Roxanne has Been Very Helpful Roxanne deserves a 5 star review.Muchas Gracias por tu ayuda Roxana!
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August 2020 by Juan B.
I have been Bernie Feria Costumer for a Long time (Over 10 years), Some times It gets crazy to get in touch with them but lately Roxanne has Been Very Helpful Roxanne deserves a 5 star review.Muchas Gracias por tu ayuda Roxana!
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July 2020 by Ramiro Maldonado
Very disappointed in these guys. We were customers for years and recently things started going down hill. They eventually non renewed me, and I thought it was for an accident 3 years ago so I took it as it is. I start shopping around for insurance, and turns out I was non renewed because they mixed up my fathers and I license number and put a few claims of his under my license number.Now everyone is charging me an arm and a leg, so I ask for a Letter of Experience that everyone is requesting to insure me. It's been over 3 months and I have yet to receive anything from them. They have completely ignored us at this point and I'm stuck paying $925 a month even tho I haven't had an accident or ticket in over 3 years.Run far far away from these guys. They non renewed me and lost me entirely as a customer because they refuse to correct the problem. If they fixed these two claims, I would have a clean record and I'd probably be insured with them.
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October 2019 by Joel H.
I like there businesses brandy is great at what she does responsive an quick when u need her she's on it will give her a 100 stars if I could
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August 2019 by Ron C.
I go to them first for all my insurance and loan needs. Monica is the person to see for insurance questions and Pedro will get it done on the loan side. Don't forget to say hello to Bernie if you have any additional questions he's always there to help. It's a great team to work with. I don't go anywhere else.
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June 2019 by Adriana C.
Roxy (Roxanne) is the best agent ever! She's friendly, knowledgeable and always willing to help...I have been their customer for at least 5 years in a row and don't have any intentions of going anywhere due to their great customer service. I highly recommend Roxanne for your insurance needs...
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May 2019 by Jackie W.
We have been doing business here for over three years. They have always been friendly and efficient. We have had multiple changes in our policies, from vehicle changes to changes in coverage needed. They have always answered or returned our calls within a day or so. The prices seem competitive and reasonable. Roxanne and the others in the office have always been professional and courteous.
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December 2018 by Samantha A.
I called to cancel my policy a month ago. Was never completed by State Farm. I've since had to reach out to this branch 3 times. Now I'm being told it will be another 3-4 weeks before I receive my refund due to mistakes made by this branch and State Farm Corporate. What a joke. Not surprised to see other poor reviews. State Farm won't send anything electronically. All I have are emails from staff at the branch claiming I will receive a refund and that my policy has been cancelled.
