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December 2023 by Tara S.
This is one of my fave stories when in the area. They always have specials going on. This store seems well stocked and is a decent size. Customers are greeted by workers at the door. The staff always offers to assist me in my hunt for the fun. Every week they run new specials. The store is conveniently located in the Citrus Plaza mall near other popular stores and the Harkins movie theatre.
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November 2023 by MaryAnn Williams
Always friendly people to help you but I don't like on their nametags that it shows what they identify as a she her one said Shim
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November 2023 by Claire Paniagua (Clarice)
I always receive wonderful customer service at this Bath and Body Works!! Three associates assisted me with my purchases today. I was looking for a new Wallflower Plug, and I found one I wanted in a bright red and green Christmas ornament. I was disappointed however when I saw there weren't any more in the bin. Then much to my delight, out from the back of the store, with an arm load of more Wallflower plugs, came Santa's first helper and asked "Were you looking for the Ornament plug?"... As if on cue. ☺️He filled the bin I snatched one up and away I went, proceeding to the register rto redeem my reward! I was there primarily to pick up my online order, and couldn't figure out where to find the order number. I believe it was Jordan, Santa's second elf, who waited on me oh-so patiently, and who was able to retrieve that order once I FINALLY provided she needed. While waiting for my second helper to bring my online order, the third associate noticed I had the Ornament plug in hand and asked if I was redeeming a reward, and swiftly acted to take care of that transaction for me. There was even a momentary glitch because the system was showing I had already redeemed my reward, as I had Attempted to do so with this current online order, however the item was unavailable and therefore cancel my B&BW. When I explained that, Santa's third helper resolved it in a flash, I had my Ornament plug, my online order and I was out the door!! Great job all ?
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November 2023 by Cesar Cordoba
This location needs more personnel employed and cashing out customers. We had a line of 10-15 customers waiting with only employees working the registers. Not their fault, they were doing their bests, but the company must use it resources to hire more people, specifically during the holiday season coming up.
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September 2023 by Nikki Frazier
First time order online and picked up bc the Ocean room spray is not at most location. The pickup was a little slow it was already bagged but they had to find my bag ( a lot of online puckups)
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September 2023 by Wayne W.
This Bath and Body Works location is located in the Citrus Plaza outdoor mall, next to Claire's and Michael's. It's right where the driving pass-through is to the Mountain Grove side of the plaza. I was super excited when I saw the sign going up for this location a number of years back. Finally, we didn't have to drive out to San Bernardino or Riverside to visit one of their locations. Not only was my wifey and mom excited about it, but I was too.You see, I'm one of those guys who actually like Bath and Body Works. That's right. I admit it! My wifey calls this place, and others like it, a "smell-pretty store", and that's a very apt name. When you walk in, you are immediately greeted with a plethora of pretty smells; and it varies based on what time of year it is. Mmmmm... They have a larger section for men lately, which I do appreciate; but as a man, I also appreciate seeing the happiness on the wifey's and mom's faces as they are shopping for stuff they like.Pretty much everyone reading this knows what they'll find here. Candles, handsoaps, body washes, "Wallflowers", "Pocket-Baccs", lotions, etc. I particularly love seeing what scents and items of decor they get in throughout the year, especially during Spooky Season. Hey...my wife's a witch, so I can't help but get excited!A few words here about the bad reviews I've seen.So... I don't get it. I read almost all the reviews of this location and noted that many of the bad reviews came from poor customer service, and many of THOSE were approximately 2-3 years ago when we were in the middle of the pandemic. I mean, I understand that customer service is VERY IMPORTANT for businesses; especially in this day and age of Yelp and Google Reviews; word-of-mouth can spread all around the world in an instant. Yes, lines used to be long during those couple of years (sometimes a couple of hours). Yes, both inventory supply AND patience were running thin as well. It's important that we all try to show a little kindness and patience during such trying times.Personally, my experiences with the employees and managers here have been pretty positive and pleasant. I don't think I've ever come across anybody who was "clueless" and didn't know what they did or didn't have in inventory, and our experience with the site-to-store pickup feature has been very positive as well.My only gripe about here is it can get very crowded, very fast. Especially during their popular sales and promotions. The employees do try their best at "crowd control", especially when it comes to the checkout line; but it can still get a little dicey at times. Also, unless you are careful how you shop, your shopping experience here can become more than a little expensive. I highly suggest shopping their sales and promotions as well as downloading their APP and using their rewards program. You'll come out ahead if you follow these suggestions. Trust me...your dollars will go further here.
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August 2023 by Net A.
My to go shopping store for body care needs.Today this location in Redlands is busy ... well Buy 3 get 3 FREE is still going on.If you have the phone app a lot of freebies for rewards.Used my 25% off entire purchase.Last day for the 3-wick scented candles @ $13 regular $26.Friendly floor sales associatesJust noticed there are more male sales associates in this Redlands location. They are very helpful.
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August 2023 by Mary Halliday
Thus location is great! They have lots of Fragrance plug ins to choose from and sales all the time. Make sure you sign up for their mailing coupons as well. You get extra savings.
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August 2023 by jackie ferguson
Inventory GREAT.I experienced a very RUDE and DISRESPECTFUL cashier, it seems she was in charge of the shop. She said to me in a very ugly tone, " I am looking at you, I am talking to you", specifically when I was dealing with another cashier. I should have responded to her, but I did NOT, I just walked out.
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August 2023 by Darlene Rodriguez
Friendly staff, well supplied and clean. Easy online ordering and in store pick-up.
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July 2023 by Lisa Myers
Great sale by 3 get the next 3 products 50% off.Walked right in before the crowd came in. Great help, too.Would like to see some products to stay on the shelf longer.Or some come back.Love the new products.Bought gifts too.I will go back again.
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June 2023 by Tara Dawkins
I would give them five stars but I think that products are waay over priced. I do enjoy the scents and the.products they offer.vut an 8oz tube of lotion $16.99? The only standout thing about the lotion is the scent. I'm not totally feeling it. Oh, my other reason for four stars. Most stores you have to go on a missing persons search to find a store clerk, here there are waay too many eager employees. Seems like every five minutes an employee is telling you about the sales. I'm like "I know, it's posted all over the store and didn't you just see the last five people tell me the same thing?"
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May 2023 by Esther S
My favorite store! Always smells wonderful, clean, and well organized. The employees are so nice and helpful. The morale in this store is my kind of vibe!! Keep up the good work .. our community appreciates you every day!
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May 2023 by Amber
The employees were friendly and helpful from the start. They have what I want and I always come to this location.
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May 2023 by Nah N.
Now the great customer service, and the coupons are a joke. Complete waste of my time.
