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January 2024 by Ruben V.
Opened an account and was swayed to use their Premier Checking or whatever it's called because of their "benefits " which is really nothing. Long story short didn't use the account for months and got letters in the mail stating my account had been closed due to overdrafts ? They had been charging the account their bogus fees. Called in to get my account back and got a hold of the branch manager named Benjamin who's a punk and racist instead of offering to make it right he suggested I open up an account elsewhere! The audacity of this punk banker thinks he's better but he'll get his karma for talking to people crazy.
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November 2023 by Stephanie Valenzuela
I am writing this review to express my utmost gratitude and appreciation for the exceptional service provided by Benjamin Lopez. From the moment I approached the bank seeking assistance with my credit repair, Benjamin went above and beyond to guide me through the process and ensure that all my needs were met. He exhibited an exceptional level of expertise and knowledge in credit repair strategies, took the time to thoroughly explain each step of the process, ensuring that I understood the impact it would have on my credit score. His patience and willingness to clarify any doubts or concerns I had made me feel confident and supported throughout my journey. Not only did Benjamin possess comprehensive knowledge, but he also displayed an outstanding commitment to helping me improve my credit. He proactively researched my credit history and proposed tailored solutions to address any issues that were holding me back. His dedication and attention to detail in identifying opportunities for improvement were truly impressive. Benjamin showed genuine interest in my financial well-being and took the time to educate me on various financial management strategies, empowering me to make informed decisions for my future. In addition to his expertise and dedication, Benjamin consistently displayed excellent customer service skills. He treated me with utmost respect and professionalism, ensuring that I felt valued as a customer. His friendly demeanor, patience, and willingness to address all my inquiries made every interaction a positive and pleasant experience. In conclusion, I wholeheartedly recommend Benjamin at Alta Vista Credit Union to anyone seeking assistance with their credit repair or any other financial matters. Their dedication, expertise, and exceptional customer service set a standard that truly surpasses expectations.Thank you once again, Benjamin!
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November 2023 by guy chandler
Hi, I, Guy Chandler had a professional relationship with Benjamin Lopez. He is in charge of special accounts. I communicated to him I will work with him so he wouldn't turn me over to collection and a additional fees. I received my inheritance and have now paid in full. Thank you for working with me. He is a man of integrity and I highly recommend his services. Sincerely, Guy Chandler
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November 2023 by Positive Vibes Management
Benjamin Lopez exemplified excellent customer service. I was given the information I needed in order to proceed properly on managing my account. Very pleasant experience.
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November 2023 by Veronica Escalante
Benjamin lopez is a great person, he helped me out in the time of hardship right now and a very great person in general thank you for being kind and understanding
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September 2023 by Sineaad Carmona
I am only giving this place this rating because of Shana otherwise 0 stars. If you ask for her she is the sweetest.
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June 2023 by God Is Good
Alice Mitchell at Alta Vista Credit Union is the best. She is always the most welcoming, knowledgeable, and just plain wonderful person to deal with at the Redlands Branch. She's been there for as long as I can remember (which is rare in banking) and I hope she never leaves. Thank you Alice for your many years of outstanding service and for being the wonderful human being that you always are. Alta Vista is lucky to have you and so are it's members.
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June 2023 by Connie Mayor
I cannot say enough about Alta Vista. They are incredibly helpful and professional. Benjamin Lopez has always gone above and beyond to assist me. Ben is always very friendly and helps resolve my issues promptly.
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May 2023 by Amy Handis
Alta Vista Credit Union is wonderful. I’ve had nothing but great experiences. All the staff have been awesome. Specially their management team Benjamin Lopez, Thi and their receptionist Alice at the Redlands Branch. They have nothing but helpful even when you’re in a jam and down to your last $1. If you need a great credit union I highly recommend Alta Vista Credit Union.
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March 2023 by Carey Parro
I have been banking with the Redlands branch for 13 years. The number one reason is the people who work there. From the people who handle your business in the call center to management. Never I have worked with a group of people who will truly go out of their way to help, listen, and get creative with any issues you present to them to help solve , resolve, or make allowances for your banking needs. A special shout out to Ben and Micheal who are both department managers. 2 people who have gone over and above the call of duty when a special situation calls for their personal assistance. Other banks brands wouldn’t give you the time or effort to help earn, maintain, or appreciate maintaining a member’s business. Another shout out is to Alice. When she’s there, you are greeted with a hello and addressed by your 1st name. She is also your first line of assistance in the branch, and always gets you where you need to go for help! Thanks for ALL your assistance, really love you guys!!!
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March 2023 by Jon McKinney
If you're looking for the best Credit Union/ banking institution in the Inland Empire you found it! Customer service starts with a sincere smile & welcome from Alice. I had a lot of questions before I opened an account. All of the staff that I talked with did an excellent job of addressing my needs & concerns. In my life I have always looked for mutually beneficial situations in the deeds & actions of myself & others. I believe that Alta Vista is working with me as a partner for the best possible outcome for us both.
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March 2023 by Emily M.
You are in the best hands if Benjamin Lopez is assisting you. I cannot speak highly enough about him! His customer service and attention to detail is above and beyond all expectations.
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March 2023 by Anthony Valdez
Always worked with Ben, all I have to say he’s the absolute best! Help me with my app always has answers when I need help! Keep up the work Mr.Ben you’re the man!
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February 2023 by Stephanie V.
Came in requesting a new credit card since my name was faded (had it for years) and was directed to speak with teller manager Carmen Rubio. She was AMAZING! Went above and beyond to meet my expectations and was even able to print me the same card, same numbers without having to switch everything up! Her calm demeanor and professionalism was greatly appreciated and just another reason I love banking with Alta Vista Credit Union!
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February 2023 by Bonnie Derby
I tried to close my accounts in 2019 to go overseas and work with US military as I have done for 20 years. I was told I must talk to a Ms Stephanie. She told me I could not close my accounts but had no explanation! I tried countless ways to access my app, contact by phone with 14 hours time difference, letter to the President and emails. No Responses!!Now, in 2023, Mr Benjamin Lopez replied to my phone call and very professionally and efficiently closed my accounts!!! It took a scam via Discover credit card paying my Alta vista account incorrectly that over drew my accounts to obtain a real person to help me close the accounts! I have lost countless money due to this criminal act.I hope the CU rewards Mr Benjamin Lopez!!! He is a valuable, honest and conscientious employee. Wish the world and CA had more people like him!!!The CA business entity needs to investigate these criminal actions!!!Bonnie Derby
