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December 2023 by Lori S.
This place is ridiculous. The drive-thru is closed. Their website states that the pharmacy is open from 8:00 a.m. to 6:00 p.m. I went this morning at 8:10 a.m. and the gal said "Oh, they're not open until 9:00 a.m." Forget it. I'm going to switch my pharmacies.
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October 2023 by Kirsten G.
I've given them so many chances to do better, but every time I come to get my prescriptions they are never ready on time, nor do they answer the phone to confirm if your prescriptions are ready to pick up. It's just unfortunate, it's gone on like this for years and there has been no improvement. "We're short staffed" is the only excuse I've heard and there are always multiple people working. I will be refilling my prescriptions at a different pharmacy. It just isn't worth anyone's time to refill here.
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July 2023 by Steve R.
I won't shop here any longer. The homeless lay on the sidewalk propped against the wall, or even worse, hiding around a corner. The last time I was there, I was verbally harassed by an apparently homeless and disheveled man asking for money from me. When I refused, he followed me into the store insulting me. I understand that there's not much the store personnel can do, but I'm taking my money to where I feel safe, where I can shop without feeling threatened.
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March 2023 by Colten B.
Been calling since 9am no body will answer the phone????!?!!?!? Well over 4 hours there's no way someone else is getting to talk before me unbelievable
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February 2023 by Frank S.
I would STRONGLY RECOMMEND NOT GETTING YOUR PRESCRIPTIONS HERE!I am on PRESCRIPTION pain meds (opioids) and I have Medi-cal and Medi-cal covers all pain meds with a form that has to be filled out online by your doctor. Rite aid told me that Medi-cal will NOT COVER ANY opioid pain medication and that my meds would cost $1255.00 per month qty 180 Instead I went to Costco and at the time they did not accept Medi-cal for any persons or prescriptions so my meds were costing $65.79 per month qty 180. I believe that Rite aid is prejudiced against those having to take opioid and those on Medi-cal. They also violate hippa laws and will share your medical information with third party marketing services with out your permission! I will NEVER have any prescriptions filled at any Rite aid pharmacies in the future!
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April 2022 by Jenn M.
Even if you are under staffed at the pharmacy, there should still be someone available to answer calls! It's ridiculous to be waiting a whole week now for a medication I desperately need and they are out of stock. I can't reach anyone to talk to and can't just drive there to check. Wish the pharmacy hours went back to how it use to be as well, it's so inconvenient now. I also over heard the pharmacist telling the staff to ignore the phones while I was waiting to pick up one time. They are able to answer the phone, they just won't do it.
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April 2022 by F C.
The pharmacy on cypress and churn creek is unreliable and often so under staffed that they are unable to fill important prescriptions on time, which can be extremely dangerous to those who need time sensitive medications. They also have closed down early in the day with no other communication than a hand written sign (inside the store). And one other thing, if they are going to be closed for lunch, than please, please write on your hand written sign that your closed "for lunch" not because your," short staffed," This sign created a lot of confusion for rite aid patrons. I would and will never recommend this pharmacy to anyone I know!
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November 2021 by Keith R.
This Rite Aid location is actually really good. This is probably my third of fourth time going to this location and every time I leave out being happy with the service I received. Many of the staff members that work at this location are super kind. I have not seen or had all of the staff members approach me about service but all of the ones I have were great at their job. It is not always easy to be in a public store and be an employee like a Rite Aid employee. Sometimes customers can be very rude and give the employees attitude. But all of the ploys that works at this location did a great job and they always kept a positive attitude. They were always super helpful in helping me find a lot of the items that I needed as well. It is not always easy finding things in these big stores because they have things spread out all over the place. Plus these locations are Always so big finding the things you were looking for I can be an arduous task sometimes. But all in all I am very happy with the service I received at this location. I always buy my daughters Aquaphor cream at this location. Every time I do it is always in the correct spot. I love that cream and I love the store
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December 2020 by Meyy S.
Just saying, if you can enter a few numbers to help customers avoid having to pay any copays, help them without complaining that you're gonna have to wait 20 mins after billing. Especially when your pharmacy was empty with no other customers. You say my copay was ONLY $15 and my insurance already covered a majority of it but $15 is a lot of money to me. First time I went in, you said the same thing to me. This time I sent my husband in and you said the same thing to him but he ended up making you enter the numbers and boom, not even 2 mins and it approved. Quit being lazy and do your job. It was the short brown haired girl with the glasses both times 12/28/2020 around 5:30.
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June 2020 by Dirty D.
Signage of the door requests customers wear masks. I did. Two cashiers did, though one had it over her mouth and not her nose. A manager-like person was walking around the store with her mask under her chin only. Going to try CVS next time and see if they follow their own policy.
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June 2020 by Ben L.
The manager here was super helpful. I believe his name is Will. He did a great job assisting customers- a high quality person.
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February 2020 by Sally F.
They are very friendly. The pharmacists are very helpful. Store is clean. Good selection of items.
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September 2019 by Mariah C.
Courtney with the Thrifty ice cream had amazing service!!!! So sweet and very helpful
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November 2018 by Heather O.
Simply, don't ever get a prescription filled here. Never once in 6 months have they had it ready on time. They even just admitted that if your quoted time is 1pm, you should just give them 24 hours to be sure. I cannot revolve my life around their false representations anymore. I need a place that I can show up and get a prescription without waiting an hour or more after the quoted time. Terrible. Go literally anywhere else.
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October 2018 by bald eagle
Not really a western Union. You call from there phone. Then you write down information. Then you wait in line at the register. Giving them the information. And the money. Not worth it. Use a different one.