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June 2024 by Serenity
Am I the only one who is absolutely sick and tired of this bottom feeder freaking bank?!?! In order to cash a check FROM this bank while not having an account with them you have to have not only a government issued identification (which is satisfactory for absolutely everything else in life that requires an ID meaning it has a literal picture of you on it) but u also have to have another card that has your name on it, but doesn't need to have your picture on it. Like oh u have a Drivers license with your picture on it but we can't be sure that's truly you in your GOVERNMENT ISSUED FLIPPING ID. But not only do you have to have another card it CANNOT be a digital card (THAT LOOKS THE EXACT SAME AS A PHYSICAL CARD) like tell me u have little man syndrome without telling me you have little man syndrome. And then wonder why your stocks are plummeting and your chain is on the verge of shutting down.... THIS IS THE WORST BANK IN THE WORLD, BUT THIS BRANCH IS THE ABSOLUTE WORST OUT OF ALL THE BRANCHES THERE ARE. I can legit cash my check with ID absolutely ANYWHERE else. I got a check from the government that was issued through this lame bank, but they don't trust the IDs issued by the government. I wish this stupid chain would just shut down already and transfer their accounts out to banks that are actually worth a damn.
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June 2024 by Rona Macy
Never too long a wait. Plenty of parking
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March 2024 by Christopher Tours
Just answer the phone would be helpful. Other than all good
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September 2023 by Chris Smiraglia
Customer service at cypress location so horrible management was straight rude to me when my wallet got stolen and was not helpful
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September 2023 by Eli knight
I honestly hate going to Wells Fargo they normally don’t have the best service. I went in at about 4:58 pm. Yes I know that’s kinda rude but I needed to make a wire so I could close on my house and get the heys the next day. Instead of turning me away or trying to rush me, Casey Gilmartin stepped up to help me and we got the wire done quick and easy. Thank you Casey.
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April 2023 by Kali Cochran
The lack of bankers is ridiculous. I walked in to open an acct for my son and there is only one banker and they had appointments. If thr bankers is going to be booked with appts it seems like there should be more bankers available at the branch. I have banked with Wells Fargo for years and have never experienced the lack of help and lack of bankers previously.
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March 2023 by Linda Jackson
Very quick and helpful my bank for 20 years, love it
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February 2023 by Lisa Lee
Banks are like lawyer's There a necessity of life now day's.this one's no better or no worse....but at least this oneis better than Bank of America.they don't hit you with all kinds of fee's so As far as banks go.this one's not so bad.I've been with them for 15 year's....?But as far as a negative goes.it would be nice if they had longer hour's!by the time most people get offWork There closed....?
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October 2022 by Janet Thomas
I live 40 miles away from a bank. When I call the speak with someone they don’t answer their phone!! How does one get proper service when needed? Horrible service!
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July 2022 by Lisa Lozier
All of the outside ATMs have been recently updated. There are two walk up, one by the ADA parking, and a drive-thru. The location is usually easy to get in and out.
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March 2022 by Andrew Claassen
They need to open another location or something. I'm counting 30+ customers in here and we're moving real slow. Also ordered my card from them a month ago and still haven't gotten it.
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December 2021 by D Last
I haven't had much interaction with the staff I mainly use the ATMs. Of what little interactions I've had, I have no complaints. The ATMs however I give a 2 star review for because any time I need to make a cash deposit, the machines return my money or are full so cannot accept any money. The drive through ATM got jammed while returning my deposite of cash. Would be nice to get updated machines that actually work because I prefer Branch locations and the next closest one is Red Bluff.
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September 2021 by Doug Pruitt
They go out of their way to put off helping long time customers. My parents are over 50 year customers, yuppie employee has no interest. No manager working at this location. Go to North Valley, instead.
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July 2021 by Abigail Allen
I almost didn't go here after reading the reviews, but I'm glad I went. It was great customer service..I was able to open a new bank account. They were very friendly, very helpful. I would recommend to anyone. Ignore the negative reviews, because this place is great!
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March 2021 by Abigail Roberts
I almost didn't go here after reading the reviews, but I'm glad I went. It was great customer service..I was able to open a new bank account. They were very friendly, very helpful. I would recommend to anyone. Ignore the negative reviews, because this place is great!
