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September 2023 by Blake G.
Don't ever use this pharmacy. They are so incredibly slow that you will most likely recover naturally from whatever ails you before you ever get your prescription.Twice now I've used them because they are the closest to me, and given my particular medical issue, I can't see to travel very far. In spite of the fact that the medication they are giving me is already pre-packaged, and all they need to do is print out my sticker, drop the boxed bottle of eye drops in a bag, and staple my info to it. Somehow this takes from 4 to 6 hours. That would be like going into a store and asking for a bottle of Tylenol and they told you it's gonna take 4 to 6 hours to get it . It has never taken me more than five minutes to talk to someone, as there is never more than a single person waiting when I go in. Also never anyone in the drive thru either. So they aren't THAT busy.What takes so long? Your guess is a good as mine. But other places will get you your prescription infinitely faster than this place.I would also like to add that it appears as though nobody at the pharmacy even bothers to look at your prescription until you are literally in front of them, asking them what is taking so long. Then magically, all of a sudden, it'll be ready in 30 minutes! So there's no excuse.Edit:Update I was told to come back at a specific time to get it, having told the person I can't see and don't want to make multiple trips for nothing. Also my face is swollen to shit, and my eye won't open. All very visible, and yet here I am, at my designated time and it's still not ready.
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July 2022 by Rawd O.
Whoever runs the photo department of this location is a power tripping l***** For over a year I've ordered posters whenever their $2 poster deal coupon comes up online (about once a month). It's a fun way to swap put decor on the cheap. Never once has "copyright" been an issue and actually today the other stores in the area had no problem printing my posters but some Karen (called himself Nick on the phone) decided he was going to exert whatever power he could despite me already getting an email saying it was ready for pickup. I suggest Walgreens corporate rewards the other stores and gets rid of this dud.
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June 2022 by Lorrie G.
On the one hand this pharmacy will make an attempt to order a requested brand, but on the other hand they make far too many errors far too often. I think part of the problem is staffing, there never seems to be enough people working behind the counter for a heavy volume if business. So many times I have driven to the store to pick up a prescription that they said was ready for me, only to find that the prescription was not there, sometimes because they didn't have it on the shelf and would have to order it. The obvious question is why didn't they check their inventory before promising the availability of the drug. Because I had a severe adverse reaction to a pharmaceutical version of a drug, I always call and speak directly to someone rather that go with the automated system. I called and explained my situation and expressly said I could not take brand x due to adverse reaction and specifically requested the brand I last had that was okay, no reaction. I was advised the prescription would be available in about 2 hours. I went in to the store the following day and not only was the prescription not filled, so that I had to wait, but when they filled the prescription it was the brand I specified that I had an adverse reaction to, the one I specifically said I could not take. This is one small example of the chaos and type of error I encounter all too often. So I went to an online pharmacy with success, after trying Walgreens other stores and their distribution center where I was told they no longer have the drug I requested. The brand they are using Unichem is not well represented online, an is one I will never take again. I learned that Walgreen's has no interest in tracking adverse reactions to any of the drugs they sell.
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November 2021 by Candace G.
I am not one one vent but the lack of customer service I received today for such an important and new issue really makes for a pissed off momma. The good news: our 7 and 9 year old boys got their 2nd covid shot today and are fully vaccinated! (Well, in 2 weeks anyway.) And they are feeling and doing great. Both were super excited to get it and I am so proud of them. The bad news: Apparently listening to the suggestion, or whatever you call it, of the pharmacist for the first shot 3 weeks ago to wait to get the vaccine card at the second appointment is not recommended (especially if the first pharmacist is not present for the second shot). And today's pharmacists would not write down the first shot on the vaccination card - EVEN THOUGH IT'S IN THEIR SYSTEM. What more proof do you need?! And to make it worse, and really piss this momma off, the pharmacist today told me "I could lose this one, too" when I told her one of the reasons the first pharmacist gave me when asking if we wanted to wait to get the vaccination card during the first shot. Apparently that stuck in her head. And so as not to blow up on her, I asked to speak to a supervisor who could help and she proceeded to tell me they couldn't help me either..."they'll just tell you the same thing." Long story shorter, I have a note into the pharmacy operations manager after talking to the store manager on duty as the pharmacy staff have no idea what customer service means. BUT YOU HAVE MY CHILDREN'S VACCINES IN YOUR SYSTEM!!! Who else can I ask?! So I proceeded to speak to the store manager that I had to ask for (the pharmacy staff had no intention of helping me further) who at least wasn't rude to me like the 2 pharmacy staff were. He tried to find a solution as I am sure I not the only one who has had this issue, or God forbid, would actually lose my vaccine card. Note: I was a dummy for not getting a vaccination card during the first shot, as I have experience with Adam and I getting our COVID vaccines and getting a card at the first shot. I didn't think twice on waiting since the boy's shots were at a pharmacy with records upon records, versus a senior center with on-the-go laptops.
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November 2021 by Kristene F.
I had an appointment for getting the seasonal flu vaccine. I filled out a lengthy form ahead of time, got to my appointment 15 minutes early as requested. Waited in the prescription pick up line as I was told to check in. Waited another 30 minutes when I was handed a blank form to fill out which happened to be the same lengthy form that I already gave them when I came in. I never could get anyone to tell me when I was going to get the vaccine, so I left after waiting 45 minutes and went to CVS pharmacy on Placer. I had no appointment but was in and out in 12 minutes.
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November 2021 by Amilcar R.
This Walgreens location is not that bad. I read tons of the reviews that this store has and I feel this store gets a bad rap. Trust me, this is definitely not the best Walgreens I have ever been to but the place is not completely terrible. The staff that work here actually are very nice. I have been to this location to or three times and every time I walk into the door I am greeted with a smile and they always ask me how can they help. That is something that you do not always get from big-box department stores. So the fact that kind and so willing to assist me with anything that I needed made me and my family feel very comfortable answering this location. The store is clean as well. There are a couple of items that seem to be misplaced on the Shelf but outside of that the store is in really good condition. All in all I am very happy with location. I also love by Sister location. The cream is always really good for my baby
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January 2020 by Vanessa L.
If you want to actually get your prescription filled in a decent amount of time. I do not recommend going to Walgreens in any redding locations period. I have been waiting four days for my medication. I've been told something different everyday that I call. This has happened to me multiple times. Today I was put on hold and over hear the two people working bad mouthing me while I was on hold. Talking about how she hates when people call and over talk her. Well I didn't know answering your questions and explaining the situation was over talking. What happened to people actually caring and actually doing their job! After waiting Four days and continuing to get the run around is enough to make anyone upset. Especially when it's a medication that you need 3 times daily. But what do they care.
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December 2019 by Sydney O.
The pharmacy is extremely slow. There will be two people waiting and six employees and you have to wait over an hour for them to do one thing. It is ridiculous.
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November 2019 by H A.
I waited 15 minutes at the drive up window while 5 cars backed up behind me. I pushed the help button twice only to be ignored while the girl proceeded to help 7 people who came in AFTER I drove up and she refused to look at me or acknowledge me. Worst customer service I've ever experienced. A simple I see you and I'll be with you in a minute would have been enough.
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August 2019 by Makayla F.
Closes at 10???? Ummm well I went there at 9:15 and the doors were closed. I tried calling and nobody would answer. I went up to the door assuming it would open but all I was left with were employees looking at me like "why are you here? Obviously we're closed" Walgreens is a joke. No wonder why clientele has reduced.
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August 2019 by Jessee B.
Worst pharmacy ever! The pharmacist thinks she is a doctor or is a wanna be doctor. Her name is Anh. Pronounced Ann maybe? My son had surgery on Wednesday and his doctor gave me a RX for Hycet to be used as needed. Well I haven't been able to get adequate pain control every 3 hours with the ibuprofen and Tylenol overnight so I decided to fill his RX today. I dropped it off. They said it would be 20-30 min. I came back 3 hours later and it still wasn't filled. The pharmacist told me that she wouldn't give her child this medication and decided to call my son's doctor and ask for an alternative. Well WTH?! That isn't her job! Then she asked me if I was comfortable giving it to him and I said yes of course I am--I dropped it off to be filled! She then told me that she wouldn't give it to her son which I felt is highly offensive. Then she said okay I will fill it. I mean there is nothing wrong with the med or the dosage. I appreciate it when a pharmacist will double check the dosage but she doesn't get to second guess my doctor! I had to wait 30 min for them to fill it. My son is in the van crying, no shoes on so we cannot go inside. She tells me that I can wait in drive thru and that if anyone comes behind me to circle back around to the end of the line which I did do twice. Then the 2nd time around the clerk, Lindsay, told me I cannot keep circling around and waiting in the drive thru. I told her that is what the pharmacist told me to do. She said I am not allowed. Like for real--god complex? I parked and waited. Got the text that it was ready maybe 3 min later. Pulled up to Lindsay again and she said it would be a few min so I naturally asked if I was allowed to wait. Eye roll. I am in hold with corporate to make a complaint and will actually do the survey at the bottom of the receipt! All of this waste of time--an entire hour because of this lady decided that my son's treatment plan wasn't good enough. Update: corporate said that the pharmacy manager, Melissa will be calling me. I hope she actually calls.
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August 2019 by Jeff Z.
Today I had a first class experience of customer service! I had a medical device by RX which was provided to me a month shy of one year ago which failed. Now understand I build Prosthetics and Orthotics for local patients and I understand the insurance, product warranty world well. I had the pleasure of having the store manager Patti handle the situation with grace and excellence! She provided me with a replacement device with no questions asked! I highly recommend the staff and management at this store!!
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August 2019 by Alexa B.
Worst customer service in the pharmacy. I didn't know pharmacist or the techs were doctors? Just moved to Redding & they think they are my doctor telling me when I can & can not take my medicine. Than laughing at me when asking what I can do to solve the problem. Out of all the Walgreens I've used this is by far the worst.
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July 2019 by Ash O.
The majority of this review pertains to my experience with the pharmacy. After having a horrendous experience with another pharmacy out of state a day earlier, we went to Walgreens to try to fill several prescriptions I received during a visit to an urgent care facility. This Walgreens bent over backwards to fill everything and do it quickly. I had four prescriptions. One of the prescriptions did not have a date or signature as required. They called the urgent care to confirm. Everything was filled within 15 minutes, as promised even though there was the problem with the signature. The pharmacist also carefully explained each prescriptions to me. The woman who rang us up and helped us was friendly and understanding. Our only minor issue with the store itself is that they had a limited bottled water selection, which we needed for the road. Location is great with easy access to the highway.
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April 2019 by Richard G
Quick but the pictures didn't do the girls justice.
