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March 2024 by M R.
This is a bootleg fake Verizon store. Their whole existence is to upsell you and make commissions, they are not Verizon, they are a private retailer selling products. Don't go there if you need help with anything because they will not help. They just want to sell you things you don't need. I sat in there for an hour waiting for help and heard how they operate. It is disgusting used car salesman pitches especially to the elderly. You should be ashamed of yourselves. Go to an authentic Verizon store. I was helped at the hilltop store in 5 minutes. This cypress "store" took an hour and still could not fix the issue. They tried to sell me things I didn't need. In a nutshell, A REAL Verizon Corporate Store is your best option if you want to speak with knowledgeable Verizon employees or try out products in person go to Hilltop by Best Buy. If you want a bootleg retailer go to this Victra store which is not Verizon and bring your pocket book because you will need it.
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February 2024 by Play Twisted
Took adavntage on someone that came in because a broken screen on a two month old phone, talked circles around them while helping multiple customers, so that this person thought they were leaving with a new phone with less memory paying the $200 deductible. Instead their Verizon card was billed for almost $1200. Store said we had to take it up with Verizon. Who of course does not have any control over what garbage these chains do under thier name.Be very careful as to what you are verbally being told compared to what is on the paperwork.
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February 2024 by Daniel Benard
Good service but terrible prices
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February 2024 by Joan Kirtlan
Ryan and Todd were extremely helpful, knowledgeable and supportive. I was there for a few (4) hours getting new internet devices, a new phone, adding and canceling lines as well as changing to a business account and changing addresses. Ryan worked with me and was very professional. One of the new internet devices didn't work and when I took it back both Ryan and Todd helped troubleshoot the problem. They worked diligently to correct the problem. I'm not very tech savvy and they were very patient. I definitely recommend this store!
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February 2024 by Christina Greenhood
Ryan was awesome. He is very patient with us non tech save people.
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February 2024 by Patricia Bacani
Christian was great!!
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January 2024 by Zada Tweedy
Cody told me information that was completely incorrect. I went to the Verizon on Hilltop and they took care of me with respect and got my problems dealt with so quickly, I highly recommend going to any other Verizon.
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January 2024 by T P
Cristian J was the most professional Verizon employee!! He was so knowledgeable and kind! On top of all that he was very pleasant to have a conversation with. I heard him interacting with other customers. He was so personable and showed interest in everyone's stories and lives. Everyone who left the building was happy, satisfied with their service and felt heard! Cristian J is a top notch employee. His customer service was like nothing I have never encountered. Truly a great person.
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December 2023 by Jessica French
There customer service is terrible these days. 35 minutes waiting when I had a scheduled appointment. They told me they don't do appointments.
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December 2023 by Cody Nelson
Great service
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December 2023 by Kelly Baxley
Hands down, the best ever experience here. Arrived at 5:30pm or so on a week night. Cristian J was outstanding meeting all my expectations and beyond. If you need to visit a Verizon store choose this one!
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December 2023 by Pat Chalmers
Christian took his time explaining what was offered and took in to Account my needs. He didn't try to overt sell me.
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November 2023 by Susie Potterat
Todd is amazing! Knowledgeable, patient, kind and funny. It's the best Verizon store I've ever done business in and the one I'll always go back to, especially because of Todd.
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November 2023 by Semone Bassett
I had best experience I have had at this Verizon location. Cody was very patient with me, answered all my questions. And explained all my options thank you so much
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November 2023 by Terri Jerome
Khaela was very knowledgeable and very very patient with us. We were upgrading to new phones and was helpful during the process
