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January 2024 by Joel Barben
Favorite Branch due to Great tellers walk up ATM plus the bonus drive-thru ATM
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December 2023 by Pastor Bell
Great team work fast , you're in there and, out no problem .
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September 2023 by Jay
Very friendly
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March 2023 by Jeanette Reed
Speaking with a young lady named Jenna, she’s awesome, professional and answered all my questions as I asked them. Thank you Jenna, you are a rockstar and an asset to the company
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December 2022 by L C
This bank deserves no starts. I had a check written to me from a member of us bank . I went into the bank to cash it and they refuse to cash it or even give me cashier's check because I am not a member of us bank. They should be able to verify the funds and cash the check since it is drawn one of their accounts. They probably have this policy to force people to sign up with them. Also, the glorified cashiers aka bank tellers are so rude, when I pointed out that they should be able to verify the funds the lady just kept repeating you need to listen to me as if I'm a child or something. Horrible customer service! It's these reasons why everybody hates US Bank!!
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October 2022 by Stephen Arnett
They don't charge a fee for pulling money off the cash aid side of the ebt cards & they don't charge a fee for pulling out money from you're direct express card from social security
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March 2022 by Krimson Walker
They don't charge a fee for pulling money off the cash aid side of the ebt cards & they don't charge a fee for pulling out money from you're direct express card from social security
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August 2021 by Clarence Germany
Never crowded or a long wait
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June 2020 by Dave Franklin
Love my branch, but seriously how does closing at 4pm stop the spread of Covid? So nonsensical.
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May 2020 by Vickie R.
I'm so happy with my bank that I have been with for a couple of decades. They treat me with respect & answer any questions I have I'd like to see the pine street bank decorated like it used to be. Now it kind of looks like dungeon . I wonder what happened? I do like the phone app. Thank the customer service people.
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June 2018 by Aimee Parsons
Friendly, quick, and awesome! ☺ï¸
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August 2017 by CJ DeMercurio
Absolutely TERRIBLE customer service...!!! I wish I could remember the name of the two ladies who "helped" me there on separate occasions, but it was litterally one of the worst experiences I have ever had... I was made to feel like I was a complete waste of life and a worthless inconvenience of the highest accord... I will NEVER return to this branch and was very close to closing my account and switching banks all together because of the way this place treated me; luckily the branch on East Cypress inside of Safeway, next to Lowes, had the most AMAZING employees ever, who are willing to, and do, go the extra mile in order to ensure a pleasurable, speedy, professional, and all around positive experience... Thank you to all of the amazing ladies at this branch inside of Safeway, you are truly AMAZING...!!! And to the "workers" at the Pine St branch, you should be ashamed of yourselves...!!! This branch needs a thorough "cleaning of house" to weed out all of the horrible individuals who have created an environment which I will NEVER again return to...
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June 2017 by shweta sethi
Staff need more trainings I think they don't know there job well . And customer having invonvience just because of there silly mistake. Bad customer services.
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May 2017 by Tonya Alexander
Convenient drive thru
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December 2016 by John Lord
The slow moving lines at this bank are deadly. If you go anytime near or close to lunch, plan on standing in line for 35 minutes.
