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September 2024 by Trudi DeVoss
I went in as a New Customer. They did an overall inspection of my vehicle and even though it needed $5k in repairs, Chris worked with me and broke it down in stages so I could afford to get the most necessary repairs until I can afford stage 2 etc!! I will NEVER go to another auto mechanic!!! They even checked on me and my vehicle days after service to make sure everything was good!!! This shop operates the way Great Auto shops Use to!!! The Best Customer Service I have experienced in the last 20 years!!!! If you are searching, STOP and choose Underhood Automotive! It will be the Best decision you have made. My mechanics for Life!
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August 2024 by roc on
Great business great prices and honest, always get my vehicles checked and repaired there.
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April 2024 by Julie Mitchell
I’ve been to Underhood many times and every time I have the same experience! A GREAT EXPERIENCE! Fair prices, great customer service and a job well done! Chris is always honest and trustworthy!
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April 2024 by Michael Andrews
Chris explained everything in detail concerning my truck's issue. Ordered the part, made the appointment. The part was replaced and job completed in the time promised.
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April 2024 by Danny D
Get things done right the first time by a quality mechanic shop, not only do these guys do great work but they also usually put a guarantee behind it. Pay once for quality product at underhood auto..quit settling for the rest when you can have the best
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March 2024 by Scott McClain
I would not send anybody who doesn't have some knowledge of mechanics. They charged an 80 year old woman $600 for an oil change/flush....and didn't even put a new oil filter on her car. Not just that, there was a faulty part and although it had warranty she was charged all six times they replaced this faulty part, in less than a six month time period. They tried putting blame for these six faulty parts and failure, due to "how she drives". Let me repeat she is 86 years old. I dont' think she hot rods her car. I feel that they see a customer that they can take advantage of,,,, THEY WILL. How is a headlight restore every invoice she has from them, costing $60 . Its crazy. So please think twice before bringing your car here.
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March 2024 by Jamie Johnson
I've been trusting my vehicles to Underhood for years. Great people, great service!
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March 2024 by Maria Celeste Bianchini
The best price of the zone! Super friendly and quality attention! He is definitely my trusted mechanic!
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February 2024 by Kat V
Great service here!!
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October 2023 by Benjamin Gennesaret
Friendly, knowledgeable, and encouraging. They're nice people who are willing to go the distance without making it seem like a demanding job. I highly recommend them, and I will return with my car needs in the future.
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October 2023 by Nathan Thierfelder
Was traveling north and these guys fixed a radiator hose at the tune of $440. I didn’t get but 50 minutes outside of town the next day when I picked my car up and the same problem I paid them to fix happened again and left me stranded in the middle of nowhere. Granted they said they don’t usually work on VW but the problem was east to see. I ended up fixing it myself for $75 in parts and about 15mins of time.
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September 2023 by John Tasello
You continue to have outstanding knowledgeable mechanics at the shop.
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September 2023 by Ken Light
Great place great value!
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September 2023 by William Cobine
Thanks for getting my smog done just on a walk in.
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August 2023 by Dani P.
They overcharge for their labor, they pad their work orders, and use a text service to "check up on customers" that either does not send Underhood the replies or they simply do not care to answer. How do I know? Because this is the story of how a 31 year old woman with cancer now has her only car out of commission in her garage since as soon as the 1 year mark on their warranty ended, they couldn't do anything to help.We brought our Cadillac (also, do not recommend the brand because I've had nothing but problems with these vehicles; I miss my Audi) in to this location based off a family recommendation who is a mechanic himself. Must be good then, right? Not so much. One of my own friends heard how much I paid for what they did and he cackled at how I got ripped off, and he is a service manager for John Deere in Colorado, so I would hope he knows. And he was right. When we started having problems with the car back during the winter, my partner (who is a former service writer and has been in and out of the car industry) was furious when he saw how they had padded the RO. He was busy with work, so asked me to reach out. My only issue was that I was working full time, was dealing with some major health issues, and we have a 4 year old. So, when they happened to text me around that time, I thought it was perfect timing! I texted "Jamie" back to tell him that we seemed to be having some issues and needed to know if we could have it brought in to be looked at since everything should still be under warranty. But again, I was busy and should have made sure to look back, sure.Fast forward through multiple hospital visits and stays on my part, my partner having to figure out how to be a single parent without me there to pick up the other half, and a lot of behavioral issues because Mommy isn't there to help, and my partner hasn't realized we haven't heard from Underhood. Mind you, this man has now lost 2 jobs because he was more concerned about his family's wellbeing than showing up and clocking in, so he's got his hands filled with finally landing a job that cares about YOU, not just what you can do for them at a low wage, and watching over his family. He against asks me what is going on with it, and I told him I've texted them but haven't had the time to call. He says he will try, but I say I will handle it. I call in and I'm not sure who answers the phone, but he sounded older than myself. He talked down to me, and when I turned the narrative around on him to not be treated like an idiot (I was an Area Sales Manager of the Greater Sacramento Area at one point), and asked whether or not they were going to look at my car since they had never answered their text messages and I have been too busy being in and out of the hospital with cancer, or if I was screwed because of a stupid warranty. He sputtered, trying to figure out what to say. So I asked again "can you help me or not since the warranty is invalid?" And he said "well, no, I guess not." Now, mind you, when I lived in Sacramento, I had an auto shop across the street from me that had a different car of mine for 3 MONTHS, but they only charged me for the initial visit, because they wanted to know why what they were fixing was not actually fixing the car. They ended up moving to a bigger shop because of that kind of mindset. Situational kindness and owning their own mistakes.This place? Yeah, they rely on their location to bring in the idiots that don't know up from down, and lack any common sense to turn a profit. Or the ones that don't want to make a fuss, so they just sit down and take this capitalism crap. I pray for all y'all's grandparents bringing their cars in here.Small town support isn't the issue. It's honor and character. Which, this business has none of.
