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August 2024 by Noah Lockwood
I would highly recommend this bank for anyone looking for options. I have never had any issues with their customer service. Thank you Tri Counties bank for your service to the community!
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August 2024 by E
I was so relieved to walk in here and be treated well! The security guard was very friendly and opened the door for me. The line was short the the teller was highly professional. The officer who handled my escrow transfer was top notch, friendly and helpful! Thank you all for your professionalism and kind attention, very much appreciated!
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July 2024 by jim wilson
I am so sad to see this great bank drag itself down.
I have banked with them since 1998 and before in 1980s
But the bank is getting TOO BIG. Not enough tellers
And the phone banking system is a JOKE
I'm older so it's hard to get to the bank.
I used to bank on the phone,but it doesn't work well at all.
And I don't trust the internet at all!!
Please FIX the phone system!!!
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February 2024 by Mel Davis
Cypress branch has the nicest people working there. I love tricounties and wouldn't dream of banking anywhere else!
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February 2024 by Adrian Starr
I have used Tri Counties since they took over North Valley Bank. They are grateful to work with.
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February 2024 by Raymond Fox
tellers are always professional and pleasant
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October 2023 by Darla Jo Long
Great bank
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September 2023 by Jennifer Stephens
They have the nicest tellers with excellent customer service skills.
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June 2023 by Ba S.
Cypress branch ATM has been down for several days. Went inside to cash a check. There were 10 people in line, a drive-up teller and another teller on line. This bank is refusing to hire enough help to wait in customers who want to go inside a branch. This applies to the Cypress Branch and the downtown branch. I am sooo done. I am definately going to another bank that wants to help customers in person. It's too bad that TCBK does not treat customers as well as North Valley Bank did.
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February 2023 by kevin bonstrangle
Okay bank, good service and h'what not. Would be higher score but their online website has never worked ever for me on computer or phone. Constant problems and issues, freezes, log outs, webpage doesn't load, etc. Worst website i've ever visited. Half the time can't check my account due to their website not working.
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January 2023 by Jerri U.
Yesterday, 1/24/23, Tri-County decided to revamp their system. My online account didn't work! I tried calling, they fixed it . . . NOT! Finally I went in to have them fix it. I got rude Rachel! She could not help because . . . I don't have a cell phone to verify! I am sitting right in front of her with all my cards and checkbook but that didn't do it and their personal computer was not working, probably overload with complaints! I asked to speak with the manager. Then I hear the guard tell two other workers that if someone asks to see the manager to direct them to another worker. A worker came out, not the manager, but a placator, who told me she understood but could not fix anything. They were all very rude. Finally, I went to Anderson Branch and Jennifer helped me! She was great! There were a lot of people unhappy with this change and Tri-County!
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November 2022 by Joe Gurrie5e
I love this bank always so helpful and flexible
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September 2022 by Jenner Francis
Mike the Manager helped me get my business accounts migrated to TCB in one day. He's kind, knowledgeable and helped me find the right mix of services for my company needs.
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March 2022 by Dylan & Reece Sacco
This bank has a very local feel with many qualified people there to help. I have sent multiple clients to TCBK and they are always satisfied.
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February 2022 by melissa s.
Never have I put my money into such an incompetent bank. The have messed up my bank accounts over and over costing me money. I don't advise anyone to bank there and I especially do not recommend opening an estate account there. NO ONE knows what they are doing. Their app is constantly messing up. Save your time and money, go elsewhere, I know I am!!! I would rather give them zero stars!!
