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October 2024 by Carie Starks
I love my Spectrum bundle. The people working here are amazing.
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October 2024 by Marc Cooper
What a day !!! this outage affected numerous businesses in Redding and the north state and still No service! This has cost many of us and Spectrum, not even an explanation??? Outrageous.
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October 2024 by Brittany Murphey
I am in a Court proven Domestic Violence situation and had to do a lot of things to ensure my phone number would not be canceled randomly by my ex. Since I was an unauthorized user on his plan. I did everything to get my number and wifi in my name and was assured it wouldn't be canceled. Well when my ex canceled his plan, even with my number put in my name. Spectrum still canceled my number when my ex canceled his plan. Exactly what I was trying to avoid happening, spectrum still let it happen to me. Left me without service for 2 days which in my situation is very scary. I am dealing with a lot in this situation and this just made it worse and harder. I don't know if I'm going to be able to get my number back. Or if I am going to have to add to my already long list of difficult things I am having to deal with, to change my phone number on everything. This made me extremely distraught and upset.
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October 2024 by Adam Ortega
Walked in to return a modem and waited for about 20 minutes. Now I've been waiting and have not been greeted or redirected anywhere, instead I have been stared at it or ignored by staff. After a team member was available, I asked how to go about returning a modem. Her reply was either "check in or go to UPS," with poor manners like I was the one being a nuisance. Now usually this attitude wouldn't have bothered me that much, but I don't like being ignored for 20 minutes than treated like crap. For future customers, please just have the courtesy to say either "check-in at the kiosk" (which I obviously didn't see when I walked in) or "we'll be right with you." I felt uncomfortable with the whole situation and I pay close to $100 a month for Internet to just be treated like crap.
After my experience, I would rather be on the phone for an hour in my own home talking to someone from India than go to the Spectrum store in Redding. I will look into taking my business elsewhere.
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October 2024 by Ronnie Lohi
Honestly, I was hesitant about going back after having a negative experience back in December. I had made my mind up, if it started to go south again I was just going to leave and go back to Verizon. I had made an appointment just like last time. I understand how busy they get and I want to be respectful of people's time, since they always seem to be shorthanded at this store. Last time I was there I spent 4 hours, I know you are thinking why didn't I leave? I was is pretty much at the mercy of their internet (which was experiencing an issue at the time), my half transferred phone and the confused lost associate who was helping me, I will spare you all that. Anyway this time I must say I was very happy! I was in and out in probably 30 minutes. This is included trading in my old phone, purchasing a new one, asking multiple questions and transferring my stuff. This time I completely understood everything, it was explained to me and even a few notes written on my receipt. Austin was amazing, not only did he quickly take care of me he was also interrupted several times to help other associates. He didn't get irritated by them or my questions (and I had a few). People are so quick to post their negative reviews, it's important to take a few minutes to stop and post the positive ones. Thanks you Austin you're appreciated and I love my phone!
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October 2024 by Lori Virardi
2 hour wait just to return equipment.I never ordered and I never opened
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October 2024 by M V
Don't do the trade in its a scam, they will lose your phone and end up paying full price
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September 2024 by M
U have 5 people working and only 2 of em are out on the floor to help customers .. makes no sense to have to wait a full hour to get help.. and top of it how bout we quit the small talk and get these customers in and out as fast as possible ..
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September 2024 by Fernando Garcia
ZERO stars for sure. This place is crazy and not professional at all. The time I was there, no meet and greet. Older folks have no clue to sign in so, guess what. While they wait, thinking they are going to get help. Others are signing in. If they had someone up front helping out this would not happen. Also, the guys are very rude . I’m surprised after all the ZERO Stars they haven’t send someone to manage the store better
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September 2024 by Charles Davis
Waited over an hour with only 3 people in front of me when I walked in, with 3 people working the registers, makes me feel really bad for the SIXTEEN people behind me. You need an express line
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September 2024 by D M
Whrn i acfivated my service it was supposed to be a certain price for 2 years since i opened my account the price has went up in 3 months an nobody will help they dont keep there word an lie not a good company at all would not recomend
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September 2024 by Dustin c
Waited an hour and a half just to get told that the phone has been sold out and was told signage for out of stock wasn't allowed
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September 2024 by shontelle
I took my equipment back a year ago and canceled my service due to moving out of state. Whoever helped me that day didn't do their job properly and I'm assuming didn't mark down that we canceled and returned equipment. Now 1 year later I find out I was reported to debt collectors spectrum is saying I never paid or returned the equipment. Note that I never received mail, email, or phone calls about this! I found out from the collectors calling me! DO BETTER SPECTRUM. ?
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September 2024 by Anthoney Stowe
Had the technician out at the house
ASAP. They have great customer service and quick response time.
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September 2024 by c C
Billion dollar business 3 employees serving the entire north state.
