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May 2024 by Karina Polk
Had the worst experience!! I was basically called a liar because my sons airbag light had come on after an accident and they didn’t believe me that it happened from the accident and even after telling them I had the car towed there after a not at fault accident and I was afraid of him driving it because of the airbag light being on they said the code showed “generic” and they would not send it through the insurance even after me asking them to so we had to pay out of pocket money we did not have. Then after sending an email to the insurance company explaining the situation that should have been handled by SJ Denham the insurance company issued a check to us. We should not have been treated the way we were treated and they should have handled it for us. If I had never emailed the insurance I would have been out over $170 of which my son and I did not have for an accident that wasn’t even his fault. I had also told them he had decals on his bumper before the accident occurred and they wanted a receipt for proof of purchase and I sent over an email with a receipt, Jennifer said that wasn’t good enough and wanted my son to buy the decals again and prove purchase a second time to which I replied “no we will not do that once is enough”. I would not recommend them and I am absolutely appalled at their pure lack of empathy towards people. Do better!
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November 2023 by Amy “Hyphynorcalgirl” Moore
Idk yet how my repairs r...I was waiting on aaa to approve repairs for several weeks b4 I was able to get my car repaired..but it wasn't sj Denhams fault...it was aaa.
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October 2023 by Ridge Lipovac
Friendly staff.
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September 2023 by Don Ostendorf
Good workmanship
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September 2023 by Keith Wood
Bad, just bad!
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August 2023 by Man I.
so this place I didn't realize this is a chop shop run by the uncivilized unfortunately for me I brought my 2019 one-of-a-kind dodge charger in there for a simple repair and unfortunately play discriminated because I'm transgender and let's say if it was you do you think I'm just gonna leave it as they pulled off my door and took a grinder wheel to the a pillar and the door frame. No parent reason other than to total my car in the shop and then when I came to pick it up, they shut the back window into the trunk with a window Louver on top of that I could tell they pulled a part all my wiring for my PA system and my siren so I don't know what they had in mind, but it didn't happen this time. I hope they're gonna get in contact and fix my car this time, at least pay for it like a hack. When I already had one auto repair shop, tell me what was gonna cost to to fix it 12 grand from them they gave me an estimate of nine grand, which I thought was good at the time so for anyone out there thinking about them go to somebody else, my friend Hey screwed me over in her face told her when I said you've done this before I can tell by the look they're giving me through their door. I made a police report it's going to end badly I really hope not because my car is looking real badly.
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July 2023 by Greg Smith
Best collision repair center that I know of in the North State. Quality workmanship and knowledgeable, friendly service is their motto and they are true to their word. I would not go anywhere else for my vehicles!
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April 2023 by Miriam Leal
Amy and the team here did a fantastic job repairing damage done to our GMC Acadia. They were communicative and stuck to the estimated repair time. When I had a question after repair they were very responsive and assisted immediately. As an added perk there is a Hertz rental in the same building so you can drop off your vehicle for repair and rent a temporary car, all at one place!Service: Body & Trim
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February 2023 by Thomas Kreider
If you read the previous one star reviews, Jennifer's name comes up more than once. I purchased my Jeep from Denham's dealership across the street. In October, a lady went through an intersection and hit my right side, totally disabling the Jeep. It happened to be my service vehicle and I was hoping someone would understand my need to get the vehicle back on the road as soon as possible. I taked to Ryan, who referred me to Jennifer. Jennifer took little interest in my situation, holding the vehicle in their back lot for nearly 3 weeks before deciding it needed to go to a front end specialist. Part ordered, part came damaged. Part ordered again, part came back for wrong vehicle. Three weeks later, part was installed. Since it was the incorrect part, the gearing needed to be changed. Off to another specialist and another two weeks. Now it was ready for the body work 60 days after first receiving the vehicle. I asked Jennifer when they could get to the work and she promised that if I returned the vehicle on Monday, January 2nd, , they would immediately start the work and would most likely have it out by the end of the week. Three days later it was still sitting in their back yard. I called and Jennifer referred me to Amy. No explanation on why Jennifer told me what she did...just that they couldn't get to it for a couple of weeks. I had to call them back two weeks later to finally get a commitment. Work finally completed 90 days from time they first got the vehicle. Needless to say, my business suffered during that period and I would have taken it elsewhere had I known the lack of service I was about to receive. It was all paid through insurance and Denham received over $20k for the repairs. You might have thought they would have been better at processing and communicating, but you would have guessed wrong. I would definately stay away from their collision center.Service: Body & Trim
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February 2023 by E H
The customer service lacks severely. I specifically worked with Jennifer regarding repairing my Durango. It took over a month to get my car fixed and Jennifer said they would pay my rental car fee that ran over a month. To this day 5 months later she still has not reimbursed the $130.00. Also, my car started over heating after repair, and they could not figure it out. Turns out after taking it to a different shop that the hose put on the radiator was the wrong size and they also did not change out the thermostat even through the damage to the radiator was on that side. They took the old the thermostat and put it in the new radiator.Service: Body & Trim
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December 2022 by Amanda C.
Took my son's truck there to be fixed from an accident. They took their time ran into some issues with other cars, left his truck sitting there in there lot for two weeks without even being touched, used up all his rental car allowance. Said the vehicle was under a lifetime warranty paint and stuff started falling apart, and now they refused to fix it. They were very rude and awful and terrible and very unreliable. Worst place ever!!!!!
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November 2022 by Sarah R
No one really wants to be in the market for a collision repair center, but I'm happy to have found SJ Denham! They did a great job fixing our car after we were rear ended in July. Not two weeks after we got my car back, my kid was in and accident with our other car! I didn't even hesitate to call SJ Denham for that repair. The good people at SJ Denham took care of us from start to finish. No surprises, no delays, and no complaints regarding their finished work!
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November 2022 by Sarah Redins
No one really wants to be in the market for a collision repair center, but I'm happy to have found SJ Denham! They did a great job fixing our car after we were rear ended in July. Not two weeks after we got my car back, my kid was in and accident with our other car! I didn't even hesitate to call SJ Denham for that repair. The good people at SJ Denham took care of us from start to finish. No surprises, no delays, and no complaints regarding their finished work!
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September 2022 by Unheard Voices
The customer service lacks severely. I specifically worked with Jennifer regarding a customers vehicle repairs. Instead of actually assisting customers to alleviate further hassles & delays, she intentionally made it more complicated than it needed to be. She did not even communicate so alternative options can be available to all parties involved, she just told us what she did after doing it even though that was not the preferred method.
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May 2022 by Anthony Platz
Do not waste your time with this company.After a week waiting for an estimate on collision repair for my vehicle amy never called me with a quote.Called and left message and another week went by no call back.Went to another collision repair place and got a repair estimate emailed to me in an hour.Two weeks wasted thanks for nothing amy
