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March 2024 by W P.
The pharmacy staff are terribly overworked and understaffed, and don't seem very happy or satisfied with their jobs. I feel terrible for them. Their Corporate employers should be ashamed of themselves.
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February 2024 by Eric Pfanenstiel
Rude staff at the pharmacy. Say they have prescription go to pick up they say too bad we do have them. Headed to Costco from now on.
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December 2023 by Diane G.
Right after 4.5 hrs at Hilltop Medical, at 5 p.m. I went to pick up my 2 prescriptions at the Westwood Village Rite Aid pharmacy. I was told they couldn't get to them for 1.5 hrs. I told him I had to have the antibiotic tonight. I asked what time they closed. I was told 8 p.m. I came back at 7 p.m. They were closed. The cashier at the front said they closed early for "inventory." I came the next morning. They weren't ready. I came back several hrs later. Only 1 prescription was ready, but they needed the pharmacist's thumbprint, so I was asked to wait for him to return from lunch. I waited. NOW they tell me they don't accept the doctor's diagnosis for the 2nd prescription. Freaking nightmare. I've been using this pharmacy for 20 years. Apparently, it's time to look for a new pharmacy.
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December 2023 by Karalee Brooks
Every time I've called I'll be on hold for 10-20 minutes then all of a sudden it will hang up. It's impossible to get through to anyone about a prescription. It's ridiculous
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December 2023 by Marizona Davis
Received text to pick up my medication from pharmacy. Pharmacist said no doesn't get filled till next day I said I would be back with phone to show him was basically called a liar by him. When I returned he's closed up the pharmacy at two PM customers looking for him.
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July 2023 by Erin Taylor
I live very close to this Rite Aid. So it's one to go to the most. And there's a couple women who work in there. That just are not friendly...EVER! They are always talking to each other. And then they're never paying attention when there's customers waiting in line. Anyway, I go for the convenience of how close it is. Not to make best friends with people who work there. But it's just something that I have noticed. It's also not the cleanest. The ATM is always not working when I'd go to use it or there's so much stuff in front of it (boxes and carts for store), that you can't get to it, to use it.On a positive note, they usually have plenty of gift cards. Their card selection is not the greatest. But it's a good place to stop and grab a quick card for somebody. Which is usually why I go up there. And the alcohol Section is usually pretty stocked, if you are grabbing a quick something to take to a bbq or something.
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January 2023 by Aleasha Barnes
I have filled prescriptions here for years!It is ALWAYS he said/she said. Nothing ever is easy go. The male pharmacist has been nothing but rude and short tempered to the point I get anxious about which pharmacist will be working when I go pick up. You are not open to ask questions or ask for explanations. I have tried to brush it off that he deals with a lot of "want" and pressure from people and the homeless population around there are difficult as well! Tonight was the worst though! His behavior was uncalled for and embarrassing. Additionally, I learned the asthma medications that end up not being covered by my insurance that I decline due to share of cost, get left like I never picked them up. When I was told RiteAid reached out to my Dr to request medications covered by my insurance, they never did so I got stuck in the middle of the insurance and the Dr looking like a slacker to all! I am not perfect but I did not deserve his reaction this evening or many other occasions!
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October 2022 by Nicholina Temple
I was denied narcan by the pharmacist though I have insurance that would cover the cost. He basically laughed at me!
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June 2022 by G Ma
Clean, friendly store & needed items in store
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May 2022 by Sharla Adkins
I’ve been getting my and my family’s prescriptions here for over 20 years. Very friendly and knowledgeable staff! Even when I moved to the other side of town, I kept Westwood Village Rite Aid as our pharmacy. No complaints or bad experiences!
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March 2022 by Ms. “Skippinrocks”
I use this Rite Aid because it's closest to my home and it's also the pharmacy I established with when moving to Redding. I'd like to offer more stars but I just can't. This store is often out of stock of several items and while I understand during Covid it's been difficult getting items it's become an excuse for everything. Many of the steady employees are very nice & helpful but this store in comparison to other Rite Aid's I've frequented is seriously lacking. I would also like to see something done about the bums that hang out and ask for change! I don't want to be bothered when I'm out shopping.
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February 2022 by Heather Worthington
Always greeted by helpful and considerate employees. They also have a great rewards program
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December 2021 by Daniel Jewell
Standard drug store. Friendly staff. Has the essentials.
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November 2021 by chad yearry
Worst druggest in the countryI have been going there for 30 yrs and the last 2 yrs all of our prescriptions are being stolen 1 little pill at a time.They are always shorting us on our prescriptions clearly when doc puts 2 and we only received 1.
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October 2021 by Dina Curry
They help set up our script for auto text message refill. Super convenient.
