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October 2023 by Sandy P.
Just a tip. Do NOT order online curbside pickup here. I do it all the time at Lowe's with a simple fast experience. So I thought okay it should be fine. Ordered last night for guaranteed 2 hour pickup of a few items that I paid for. Next day I wait till 11am call. They don't even ask for my order number to check, they just say, yeah most of the time it doesn't happen in two hours. We have one guy doing 25 orders. Okay, but Lowe's always does it. And it's now the next day and I'm supposed to just wait how much longer? Crazy
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April 2023 by Cherice P.
Went to Home Depot today to buy a BBQ. They say they have a deal that if you buy a BBQ over $399 at the store they will assemble it and deliver it. Well that's nice but we could not get anyone to help us. Spoke to 3 employees all said it was someone else. When I asked the someone else the guy said nope not me. So we left and Home Depot lost a sale.
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January 2023 by Erik J.
This is not a criticism about the Redding store in particular but Home Depot as a whole when it comes to their store brand product lines such as Commercial Electric. These lighting products advertised to work potentially for decades are only warranteed for 90 days in-store after which you have to deal with the "manufacturer" which is the company they contracted to produce the product for them. It's a classic case of passing the buck. We've purchased close to 200 Commercial Electric integrated LED lighting fixtures and have had enough problems that we will buy no more. This last parking lot flood light which couldn't handle a single power outage was the last straw. Educate yourself on the Home Depot brand line of products and stay away from them.
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December 2022 by Jon Hottendorf
Great group of people at this pro desk. Always helpful even if i come in mad about a screwed up order ive made. Know their stuff and if not they find someone who does instead of just sweeping it under the rug.
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September 2022 by C C.
Talk about crap customer service!!!!! Good luck trying to make a spare key...you'll be waiting there FOREVER!!! Ton of employees walking around and NONE will help you!!! Waste of time!
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June 2022 by Bud I.
Over 20 years of patronage at this home depot has been reduced to 3 horrible experiences in the last two years! We'll never be back and because of one disrespectful, vindictive, manager, (Robin) we are closing our Home Depot account entirely!Over the last 20 years we have spent well over $60,000, and $30,000 in the last three years. In the last two years we have been insulted, berated, embarrassed and accused of stealing, and told if we didn't like the price, go somewhere else, all by the same angry assistant manager, Robin!We have contacted Home Depot corporate and registered complaints without any results. I don't understand a company who condones such poor customer service and blatant insulting behavior towards their customers.Before destroying my Home Depot cards, I will once again waste my time by letting Home Depot corporate know of our horrid service at the hands of one of their managers. I am assuming the results will be the same, which is basically an automated generic apology in email form. And no response from local assistant manager Robin, who continues to drive off customers.So long Home Depot! We will be shopping at Lowes and a few mom and pop hardware stores in the future, regardless of inconvenience. At least we will be treated in a courteous and friendly manner, and not subjected to the hateful, angry, attitude exuded by Robin! God bless you lady, please get some mental help!Signed,Lost customers
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April 2022 by Jennifer R.
I prefer shopping at Lowes but they were out of an item so I came to HD. I was left very impressed with the customer service we received from .... Might've been Trevor or tanner? I feel terrible forgetting the name now but anyways, he was passing by with inventory in a cart and asked if we needed help. We really did need help so he stopped what he was doing, looked for the item then ended up using his handy phone to look it up the specific item in store to make sure it was in stock or not.HD ended up not having that specific item but the associate was able to guide us towards an alternative! I love that customer service. We didn't know of others so it was nice that he listened to what we're looking for and gave us a recommendation. It was much appreciated so thank you!
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August 2021 by Lady A.
Absolutely nothing in stock as on their app. Have to order weeks out. REFUSE TO ORDER FROM THIS PLACE AS THEY HAVE MADE US WAIT SIX FLIPPING MONTHS FOR A FRIDGE. very upset that I couldn't spend thousands of dollars. Their loss. Here we come LOWES. Because at least LOWES has things in stock!!!!!!!!!!!!!! Also EVERY SINGLE one of their EXTERIOR DOORS had massive dents and scrapes. Very unhappy. Glad to have this be our last stop EVER at this store. Done. Bye. Don't worry I'll tell all my friends and family about your business. Maybe I'll give another home Depot a chance if we ever move away to a magical city that has one that has more than a TWO STAR rating. Which is rather generous. P.s. says for our safety to wear masks inside. EMPLOYEES ARE NOT WEARING MASKS CORRECTLY SOME NOT EVEN AT ALL.
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February 2021 by Rachael G.
I stopped in for a few items, and the process was quick and easy in and out within minutes. I did realize they are not enforcing the mask policy, so that was a bit disappointing, but I got what I needed and was in and out within few minutes.
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December 2019 by Tom Allison
Always love dealing with the associate's at Home Depot. Always very helpful.
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December 2019 by Tracy M
Home Depot always treats me with respect and exceptional service!
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December 2019 by Betty Blackwell
Great place to shop for house whole items
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December 2018 by Jason Reed
Fast and helpful.
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December 2017 by Sarah Lanzit
Pro desk could use major improvements. Not very knowledgeable as well as very slow
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December 2017 by Madelyn Cook
Employees are VERY helpful!
