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October 2023 by Helena G.
Service - I paid $400 to frame a painting. When I came to pick it up, rang the bell for some time before a sleepy young woman came out to say she can't help me because she is on break. Prior to that encounter, I asked my husband to inquire with the cashier what we should do since there is nobody to help us. When I finally came out with the painting a good time later, he was still in line to ask the cashier that question because the cashier would not allow him to ask the question being busy "helping other people". I have a problem when I stop being "people" after the payment has been collected. One of the poorer customer service place in a town of poor customer service.
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August 2023 by Scott J.
Went in with a framed picture that had broken glass. Walked in and the girl at the counter stopped me from entering, saying, "There's nobody back there. They called in today." Went back the next day and no one was able to help me again.
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July 2023 by May Lee L.
I don't really go here too often but every time when I do go, I end up getting disappointed because the threads I look for, it always shows on their system they have it but when I get there, worker always end up telling me they are out out!! Not a fan of Michael store.
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March 2023 by S O
This is a great store. So may crafting options. Sale aisles were full of fun things. Fast checkout. Clean store.
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April 2021 by Denise E.
B.J. That works at the Redding Michael's store is friendly, happy and extremely knowledgeable every single time we're in the store and we are in there a lot! Thank you B. J. ! Terry and Denise
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March 2021 by neal white
Employee knowledgeable and very helpful.
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March 2021 by Lorrie G
Framing is reasonably well done though very expensive, however you will not find well qualified talented people to help with design. If you know exactly what you want you can get them to do it.
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June 2020 by Ms. S.
I have come to hate Michael's. They are never fully stocked. My last straw was when I placed an order for in-store pick up. I called and explained that I live 60 miles away and wasn't sure I'd be able to pick my items up in only 4 days. The store manager who was very unhelpful, refusing to extend the pickup time. Really???
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May 2020 by Stephen s.
terrible pick up experience! incompetent from the word go! bring patience if you cant find a replacement option for Michales. Policy to hang up line to push set up of accounts is misuse of our time. I hate going here lines always long cause they are sloooowww.
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September 2019 by L L.
I am so grateful for the knowledge and creativity of the people in the framing department. They did an amazing job on my pictures, and I am thrilled!
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October 2018 by Amber S.
I'm super disappointed in this place. A fellow homeschooler told me she LOVED Michaels because they had great supplies and they give homeschoolers a discount... so I went in super excited and filled a cart with craft stuff for school, only to be informed RUDELY that it doesn't happen at this store. Not only was I treated like an idiot, I was told AFTER ringing everything up. I just paid and left, but I definitely won't shop here again- even Walmart has better customer service.
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June 2017 by Katy D.
The staff here is amazing. Always super helpful and friendly. Their coupons and sales are great. I do wish they had more in their cross stitching and embroidery section.
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April 2017 by Linda W.
Again another negative....Michaels workers are great no complaints there. But corporate please stop with the constant changes. First you accept JoAnnes coupons and then you dont. Nothing is more frustrating than when you have a cart full of supplies thinking you will be honoring "money off" Joannes coupons and then at the register find out you no longer accept them??? Looks like I wont be shopping for all my stuff at your store anymore:(
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February 2017 by Daniel G.
I buy my wife's art supplies here most of the time. They have competitive pricing compared to online retailers and the employees are helpful most of the time. I can't think of a better craft store in Redding, so they're worth checking out.
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January 2017 by M. G.
I've always enjoyed shopping at this location. Everything is easy to find, stocked and people are helpful.