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March 2024 by Rachel Finnerty
Even though they were very busy everyone was helpful and efficient. I was in and out of there with a sandwich and latte in 5 minutes.
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March 2024 by Amber N
3 star overall. Not open Mondays so I can never utilize Einstein Monday deals. The app is one of rhe most difficult fir both myself and staff in store to figure put and using the app means I get a limited menu. Not everything offered in the restaurant is available via the app. Staff is pretty neutral, not a lot of energy or happy moods overall. Just 'here's your order. Next." Definitely disappointing since they're a locally owned and operated company. Management isn't especially refreshing. I've wn ounteres him once before and he's quite curt. The restaurant as a whole is very small making busy times difficult to navigate in or put and makes fising a table hard. Pick up orders are difficult during busy times as grab and go customers are standing seemingly in the way no matter where they go. There is no organization or flow. Coffee deals offered through the app are only available if one orders via the app. So when you get free coffee fir a month, you can only access it with a purchase through the app. The whole experience is far less than desirable. Once I use up money I added to the app I won't be back in for numerous levels of frustration and overall lack of satisfaction. I want to be happy spending money on frivolous things. Unfortunatwly that doesn't happen at Einstein.
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March 2024 by M D
BIG LIKE. But with reservations...The bagels here are remarkably good, and the wide variety of styles to choose from is impressive. This is why I'm giving all the available stars, though I could in good conscience deduct half-a-point for the reasons that follow, but I won't.Their sandwiches were, let's say, interesting, but nothing special, and the menu selection of meats/cheeses/veggies could have been more varied. But the quality of the bread more than made up for these shortcomings. Your best bet would be to buy a sack full of fresh bagels to take home for later. They're high quality for sure. Bagel freaks will not be disappointed. Being one myself, I will definitely be back.One point of contention I do have that I feel needs to be addressed by corporate, and I'm seeing this a lot in the food service industry these days, is the Casual Fridays On Steroids approach to work wear for the employees. I am not calling anybody a slob or anything—everyone had a clean look and was presentable enough the day I stopped by—but virtually all the workers looked like they just walked in off the street and started making sandwiches. Sneakers and clogs, denim jeans, t-shirts, etc were the order of the day. Oddly, only one server was wearing an apron/cap ensemble—the manager, I assume—as uniforms were otherwise nonexistent. I mean, I'm glad they were all comfy and stuff, as hard as they were working, but come on.You might be inclined to shame me for these observations, or dismiss it as small potatoes. But frankly, pride in one's work is an important element of any workplace that deals directly with customers, and how the servers are dressed actually makes a difference; it shows that the company cares about such things as respectability and integrity, qualities sorely lacking in way too many work environments of late, quite frankly. The fact that more and more fast food places are adopting this lackadaisical approach to personal appearances is no excuse either. Nor is the claim that we live in a society that decreasingly values such things—which is demonstrably true—and that the changes in employee attire guidelines only reflect that evolution. Well call me old-fashioned, but I for one am not buying it. I still won't issue an ungenerous rating, though. I just hold onto the naive hope someone in upper management gets a chance to see this review. No bigs.If nothing else, please keep crankin' out those mui excellente bagels, mm'kay? See you soon.Parking: Dinky, narrow strip mall parking lot plagued by tight turns and an infuriatingly pointless/wasteful roundabout entryway, where convenient parking is a luxury for most of the day, IF you can make it in alive. Woe be to the unfortunate handi-capable passengers too, searching in vain for anything resembling a precious blue space to unload their wheelie chairs, who more often that not are pretty much left hanging out there on their own, like a scene from Death Race 2000 or some s**t. Developers, and the city planners who approved it, all need to spanked, if not waterboarded...However, those bagels are definitely worth it!
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February 2024 by Nicole Hale
Ordered a chai tea latte and it was basically all milk. As someone with a milk intolerance please add milk substitutes if the drinks are going to be mainly milk.
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December 2023 by Derek Sadler
Supposed to be open at 6 am. Show up at 6:25 and the sign is on but all the lights are off besides the bagel display and the back. Employees then Come out and turn off the sign with 3 cars waiting for them to open. Really frustrating when it’s one of the only places to get decent food at 6 am.
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December 2023 by Michael Gasman
Friendly, fast and delicious stop.
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November 2023 by Tammy McGrew
Love to eat here ocassionally. Plenty of options and great tasting.
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November 2023 by travis mcivor
The bagels are great here. Always soft and fresh. It is a great place for brunch or breakfast. I just wish the restaurant was larger. It gets very crowded during peak hours. But well worth the the confined space.
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November 2023 by just me
It would be nice if they could do savory bagels in one toas6t and the other in a different one. The last 2x we went my kid tossed his bagel because it was "yuky" and I have to agree the onion/cheese flavor did NOT mix well with his chocolate chip bagel. The smell of onions turns my stomach so the idea of onions/cheese/chocolate combo is nasty.
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November 2023 by Travis Churchill
Unfortunately no gluten free bagels, which is alright, but i was unable to get a bagel.Dietary restrictions: No gluten free bagels.
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October 2023 by Samantha Girdwood
Love the bagels here, but I suggest not getting a chai tea, they are basically milk. But the staff did remake with a new drink for the inconvenience.
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October 2023 by Kim Johan-Nass
Love their bagels and schemers. Small store, but it works. Some indoor and outdoor seating . Parking lot can be tricky, small, busy and poor layout. Location is convenient though. Not open on Monday. Not impressed by staff, they are busy, but not efficient; don’t expect cheerful, not rude, just going through the motions.
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October 2023 by Alex Aviles
Came in an hour before close and they didnt want to make what i wanted because they were closing earlyUpdate: they recognized us when we came in and apologized and made things right. The only reason i dont rate higher is because staff really dont seem happy to serve an hour before close. The worker preparing our food was visibly upset when we asked for a water cup. She mumbling to herself, shaking her head, barked at her coworker to grab us a cup, then she tossed our food on the counter with looking and slammed things shut before storming off.This place has great food and normally positive people. I hope future customers wont have to experience the nasty attitude of a worker that wants to leave early
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September 2023 by John Smith
First and foremost, the food is amazing. One of my favorite Breakfast spots in town if not my favorite. Especially when ordering through the app for the included Coffee. 10/10.My problem is with the customer service instore. I probably go here to the store in Redding, CA maybe 2 times a month consistently. But every single time I order through the app. It is always a fight with the staff to get someone to simply check with me on my order or even just hand it to me when I can VISUALLY see its on the counter behind them with my name on it. The last time I went, I saw my order on the counter and when a staff member was close enough for me to talk to her I said excuse me, and she snaps at me that I'm just going to have to wait a minute. 10 minutes goes by and I finally get someone else to hand me my order that's just been sitting there the whole time. This last time I went on (9.2.23), I ordered through the app at 10:11am and came in and asked if my order was ready after 15 minutes of placing it and the girl says no, I think there finishing it up right now. Another 13 minutes goes by and at this point I walked up to the guy on register and very respectfully said, " Hey l, I don't have any more time to wait because I have to be at work, can I get my money back since I have to go right now or I'm going to be late for my Job. At this point, I just need a refund." The guy was totally understandable and said, yeah no problem. He walked off and another lady stormed over to the register and aggressively tossed my food onto the counter and aggressively stated "If you want a refund, you're going to have to go through the app." And stormed off again. It was about 6 seconds of her tossing my food on the table, her practically yelling at me, then her walking off. It got my blood boiling to say the least but I still respectfully asked the guy, how long has my order just been ready for sitting around and he says I don't know and I tell him look I'm not mad at you but that sucked, That sucked alot. And just left it at that and left.
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August 2023 by Mike W.
The bagel product (everything bagel with cream cheese) was as expected. And was great. As my wife went into the store to make the order, she found the staff to be not customer friendly and although she was in line to order, they gave more attention to several male customers according to her, and her comment to me was "I'll never order there again. She felt ignored because she is a female.
