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November 2023 by Noneya B.
I bought my 2022 Highlander two years ago. I have a lot of it paid off now. One if the salesman for that purchase tried to take in my trade-in for that car and offer me quite less for my trade-in. My husband is thankfully incredibly smart and ran all numbers and had vin numbers as well. He knew what my car was worth. The salesman had given us a trade-in offer for about $8k less than what it says its value is, Kelley Blue Book, same place my husband just ran our car before we got there. He looked at the guys sheet and said that was wrong, the guy insisted it was right. My husband looked at the VIN number and the name of the car and it was not the SUV we brought in, not even the same make, model, or year. This dealership tries to trick you with a sheet that doesn't belong to your trade-in and had my husband NOT been there I would have overlooked it. My husband was furious. Fast-forward to today. I did a price offer for my purchase and trade-in online. The "Forever" Young individual trying to make a sale drew me up an offer that took thousands off my trade-in that they offered me online. Then he tried to ring up the value they'd have to pay back the bank with numbers that didn't match the 10-day pay-off rate. When he was given the screen shots of the online offer he told me that his manager has to look at my car before approving a higher trade-in. But I was given a higher trade-in value online and no manager looked. This offer online was literally no joke, JUST DONE. Anyway, after calling this guy out in text he stopped responding instead of making it right and honoring what they just offered me online, he stopped talking. So not only did this dealer do this to us once before, they did other shady things this time to lure us in again.I went back after first removing this review to see if they would honor their online offer. The salesman said that the online offers aren't real and they're generated by AI and don't count. They wanted me to pay $3000 down instead to get the online offer I wanted and to cover the remaining cost of my trade-in since they were unwilling to give me the trade-in deal. When my car is on sale at the Lithia Chevrolet lot for $35k but has almost four times the miles on it than my car has. My son said, "Mom, why don't we just got to Elk Grove Toyota, he is 12. The girl that sits at the front desk walked by laughing and being incredibly snarky with her obnoxious laugh when I told my son that I will probably go to Elk Grove and I called her out. Two other workers were in proximity and made it feel like they were closing us in and was serious gaslighting and manipulation going on. The sales team were acting like they weren't doing anything and that I was crazy. I started telling the salesman that their yelp reviews in the past few months have been terrible and talked about how they're doing these types of things to their customers. The salesman said he'd like to see those reviews and didn't believe me. They're literally all right here. I would stay far away from Lithia Toyota and the fact that they told me the online deals are straight up false advertisement is a fat lawsuit as it's highly illegal. I hope some lawyer does a class-action lawsuit against any dealer using this tactic to lure and trick buyers and then getting them into the dealership to mistreat them like they are doing here.My sister and I bought my mother's car in cash here and we had a nicer, older man help. It brought my sister back to buy a car and myself. I like Honda's but came here because of a good experience. I bought my Honda at Elk Grove Auto Mall, they have many of the Toyotas I want and always enjoy their services.The "Customer Service Relations" individual who keeps giving the same generic comment and not responding to those individuals that email him can save his time and energy with his nonsense comment back to my post. Copy and paste is easy to do, BEWARE OF THIS DEALER!!
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November 2023 by J L.
I bought a used car from the Redding Toyota because I liked the idea of having the life time oil changes. I had no idea what a pain it is to get a oil change done. They do not offer walk-ins, it takes an average of 2 weeks for the dealership to get back with you to set up a appointment, they have forgotten to check me in and I ended up waiting over 3 hours in the lobby, and in general have never had a oil change take less than a hour and a half. It's truly a hassle.
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November 2023 by Atif J.
Be very very careful with this dealership.I was pre-approved through golden one and they insisted i run a credit check with Toyota. Golden one still had lower rates.They did my entire paperwork with the wrong rate!!! I had to redo it, and they did it wrong again.This time they through in warranty's that I did not ask for.So we did it a third time.The third time they were able to sneak in a $995 junk fee for spartan security. This is some tracking device that has an insane markup. I did not ask for this and made it very clear I do not want any options or markups. Very deceptive practice. How does my social security bring up someone else's name? They wear you down to run fraud on you. Not coolI will be contacting Toyota of north america for assistance.After waiting 3 months they gave me a whopping 24 hrs to come sign for the car so i have to do 320 mile round trips twice. This is how they treat customers who drive 6 hours roundtrip to give them business
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October 2023 by Sandy D.
Sold a lemon. The transmission broke a month after purchasing! And, then Dan threw my daughter's glasses in the trash after promising to send them to her.
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October 2023 by Steve G.
One day they claim unlike other dealers, they don't do dealer markup. But then later, they do dealer markups. Ok so now they don't markup and only sell at MSRP. But then you find out, they put on $thousands$ of dealer add on junk that are unwanted. Oh ya Mike "Hammy" Hamilton?,....run away. Guy thinks he's cool beans.."Hammy". Someone should tell Hammy that he is making a bad name for himself on social media throughout CA from out of towners that made the mistake to come to Redding Lithia. And stop spamming people with your useless email newsletters, Hammy.Sad really. I purchased 5 new toyotas from here over the decades, but never again.
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October 2023 by Merrill C.
I had my RAV4 towed there because the vehicle would not start. The vehI left was a cash purchase with a bumper to bumper warranty. Called AAA towing, they pick up vehicle on a flatbed. The vehicle was in perfect condition. After having the car for almost a week, they called for us to pickup, there was a hug crack in the windshield. When it was taken from in front of my home there were no chips nor cracks. It has now cost me $625.00 for windshield that was not broke before they took possession for a warrantied repair, so a battery charge cost me $625.00. And no mention on the vehicle inspection about a broken drivers side crack that was 16 to 20 inches long. This will be the last vehicle I would by from them and take my warranty issues to a mother Toyota Dealership.'
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October 2023 by Fran Mazet
our experience at your service center is terrible. we made an appt. there and the waited for two hours for service. Why even bother making an appt. ? Then my wife was told that we had skipped our 60 thousand service and now the 90 thousand was due. We did not skip anything. We had both services done in another shop. Most shops in town will do the services cheaper and better than you. I made the mistake of getting the lifetime service when I bought my car there. No more, I will gladly pay some one else to do it from now on in order to avoid doing business with you in the future. please tell your service manager to at least return his calls no matter how nasty they might get. Sincerely Ernest Mazet
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October 2023 by Walk A.
Robert was great to work with, he was able to get me a new transmission for my 2016 tundra within a week and have it installed within 2 weeks. So far so good he also gave me an extended warranty, did an inspection, installed a new water pump and threw in a new battery. Thanks again for getting me back on the road
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September 2023 by kin t.
My car was schedule for mainteance, and was scheduled. When srrived the Toyota advisor said the Toyota California Plan can not be used in Lithia Toyota of Redding, the advisor said it was to cheap and I need to pay an additional $40.00more on top of what I already prepaid . So what good is begin prepaid for the services, and what good is begin for California Plan fir the service, it suppose to let you go anywhere in Toyota dealerships and have service done?? I wasted 2 hours of my weekend and gas is not cheap..I have been a loyal Toyota customer for about 30 years what type of services and people are you guys hiring Toyota?? And I have contact Toyota Heaquarters in Texas, they told me that the manager of customer services of Lithia Toyota of Redding will contact me , still waiting.Your service advisors and supervisors need to update there skills and training. How are you going to resolve my issues ?????
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July 2023 by Quoc N.
I have been searching for a new 4Runner TRD Pro in Solar Octane for the last couple of weeks. ALL of the dealers in the SF Bay Area wanted a mark up for these cars. Markup range from $5K all the way up to $15k. I know this car is rare, and I refuse to pay for any type of markup. I saw this car on the Lithia Toyota website on Saturday night (11PM) and sent an email to inquire about the car. Steve Anderson contacted me the next morning, around 9AM, and said the car was available and there was NO dealer markup! Selling price was MSRP $55,975. I informed the salesman, Steve Anderson, that I would like to purchase the car and I can be in Redding at 4PM. I drove from San Jose to Redding and arrived a little early (3:45PM). Once I arrived, Steve was ready and helped me complete all the new car paperwork/finance document/insurance etc... we were done with everything in about 1 hour. This was the best and easiest new car purchase experience I have ever had. Thank you Steve Anderson and the team at Lithia Toyota of Redding!!!
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July 2023 by Shontelle T
Worst customer service in the service department. Completely incompetent employees transfer you back and forth and nobody ever pics up.
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February 2023 by CHRISTIAN Smith
Had to take my car in after first week, door locks broken, steering Cullum shaking when doing 60. Charged 18k for a 2013 sonata... first off it was 14k... he'll of hidden charges.. while car is being fix was given 2021 4runner. Dam thing 60 bucks a day to go to work..so returned for Camry . The lady at desk charged me 150.00 because she said she smelled a ?. Never had a dog in the car... like 5 dog hairs from my dam pants transfered.. so ya 150.00 dollars for that .. ? ? ? ? web site shows li k e 800 1 stars reviews... might want to stop hating on ?... charges 150.00 if dog was in it.. but no dog was in it. Lose my respect and any other customer because you hate dogs. Car was clean. Nothing was scratch, no stain, nothing but some old lady that wants money.
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January 2023 by Mandy B.
I wanted to shop local but this dealership doesn't make it easy. I did the research and knew what to expect on price. When I found the vehicle at Lithia for $7k over the fair market price I figured they would negotiate. Wow, was I wrong! The sales guy basically said they won't deal because we're in Redding and treated me as if I was an idiot for even asking. They took a whole $500 off the sticker price hahaha What a joke! "Great News" Lithia, you didn't need to "loose money" since your only trying to "break even". I found the same make and model 2 yrs newer and way below your price at another dealership.
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November 2022 by McKenzie B.
This review is solely for the purpose of expressing my deepest thanks to our salesman Mike Gerosin. My husband and I bought a 2022 Toyota Rav4 and to to be honest our experience wasn't the best but if it hadn't been for Mike we wouldn't have bought our new car. My husband and I spent 2 hours with mike negotiating between 2 vehicles and Mike was more than patient and respectful when it came to our concerns. We had been prequalified through our bank prior to coming into the dealership and there had been issues with pulling the loan. We had been told by the finance lady that there was no way to pull this loan and even though they ran our info with the same bank we were going to have a higher interest rate. We spent maybe 5 minutes with the finance lady and we felt very uncomfortable with moving forward with the purchase and decided to discuss with our bank. The finance lady called Mike and asked him to come get us from her office. We felt very uncomfortable and mistreated by her. While we are both young, my credit score ran at 815 and my husbands was 794. We aren't d*** and we know what questions to ask. We felt like we had been treated like children while dealing with the finance lady. Mike came and got us and respected that we at the time decided against the purchase and we'd like to talk to our bank. Shortly after we left we received a call from Mike of an offer his supervisor was giving that we couldn't pass up. Mike was very understanding and empathetic to the fact I was very emotional (8 month's pregnant) and respected my wishes in us working with someone different in the financial department. We waited about an hour and got to work with Tristen in the finance department and he was very easy to work with and was very personable. We are very pleased with Mike and even though or experience wasn't the best with the finance department, Mike made it all worth it. 5 mins is all it took for my husband and I to change our mind after meeting with the finance lady. 5 mins almost lost them a deal. I'm glad it worked out because we love our new car and will be perfect for our baby on the way. Mike should be commended for the service he gives others. Not once did we feel pressure from him. He truly is a great asset to Lithia. We will recommend him to our friends and family or anyone in the car market.
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November 2022 by Will W.
I have purchased two Tundras from this business. Sales staff is good but the service writers, specifically Rob Silva, is what makes coming here a positive experience. Quick and responsive to fixing anything but more importantly, always willing to listen and open to help. His job can't be easy and still he always has a smile and is truly the reason I'll keep coming back.
