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January 2023 by Shanon Starback
I've ordered shoes over a dozen times over the last few years. This last time I ordered shoes for my husband's birthday and they got lost in transit. After contacting customer support a couple times and being told someone would contact me within two to three business days but no one ever did. When I contacted them for the third time they told me I would have to wait another 2 weeks for a decision on whether or not to give me my refund. Absolutely horrible customer service.
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February 2022 by Chelsea G
Best place in town for sizes in stock. Especially half sizes. Staff is always very nice and helpful!
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October 2020 by Shelley Gilbreath
Ordered a pair of Vans IN STORE after waiting 3 days I decided to check shipping status which showed CANCELLED, I called customer service the gave me some story about how the item is no longer in stock an I would have to wait at least 3 weeks for a REFUND CHECK!!! Completely absurd customer service, if the item wasn't in stock in the first place then they should not have charged my account, and get with the times they should be able to immediately refund my account if I will not be receiving the product. Very disappointed!!!
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May 2020 by Rhiannon Xaypanya
Limited selection of shoes for all family members.
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November 2019 by Sharron Hubler
Only place I can get shoes for my size 14 sons feet
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September 2019 by Kelsey Kosenko
The selection is great, but the return policy could use some updates. In an online ordering world, the in-person store need a little more to stay progressive.
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February 2019 by Scott Eastman
If you're younger
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August 2018 by CHERISH PROCTOR-JOHNSON
WE LOVE JOURNEYS BEST PLACE GREAT CUSTOMER SERVICE.
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March 2018 by Jacquelyn Wood
One of the best places to get sneakers in Redding, CA ! Lucky to have this place. The dudes and ladies are super chill and laid back ! Always a pleasure to stop in and pick up some new kicks !
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September 2017 by Karina Polk
Told my daughter over the phone she could exchange the shoes that didn't fit her for the exact same color without a receipt or box as long as they looked new, when we got there they said no. I was very upset considering she was just told she could. I wasted gas driving all the way there for nothing. The manager said she was sorry for the confusion, yeah thanks that helps!!!!! NOT!!!!
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May 2017 by Brianna wall
Journeys is the only shoe place I go to in Redding. The customer service is fantastic and welcoming, Chanel and her team are upbeat and ready to help. I explained to them what I was looking for and they knew exactly what I needed. I usually hate shopping but I will definitely be going back in when I need another pair of shoes this was the easiest and most comfortable experience I've had shopping in a very long time. Thanks guys!
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May 2017 by Shiana Ayres
The store is always upbeat and fun. The employees are always happy! Best spot to go get shoes and enjoy your time shopping
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February 2017 by Jonathan Reeves
I will never go to a journeys again after my experience here! The workers are rude and the manager Chanel should not be a manager. Rude and completely unprofessional! So if you need shoes or anything go someplace else! It would be the best decision you make for that day.