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February 2024 by Andrew Paradis
I needed a small part for an old faucet and they took the time to look through their parts and tried to find something that would work for me. Completely above and beyond what was required! Even though we couldn't find the part, I felt like they really helped and I don't feel like I wasted the time trying to get it fixed! Thank you!
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February 2024 by Christopher James
I'm all about wanting to spend my money locally. My experience that I had today was quite ridiculous though. Went in for a plumbing/electrical part the young man at the counter first tried to sell me a used part, then when I called him on it he went back and found another part. The option for the used part was $100 and the option for the not used part was $150. I left the store and bought the exact same part for $11 on Amazon. I'm all about people having a reasonable markup but this was absolutely ridiculous.
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January 2024 by Lisa L.
So disappointed and definitely not impressed. We purchased our original kitchen sinks here so we went back to pick out new sinks and the young woman was NOT at all helpful. She said we needed to find someone willing to take out our old sinks first without wrecking our granite. As if we were incapable of doing this ourselves (which we HAVE done before) She didn't offer any kind of help, no offer to show us anything or ask questions. Worst sales person I've ever dealt with in home building supplies.
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November 2023 by Steven Michaelson
went in for a valve lever, said they would call me with further info, they didn't
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September 2023 by Norma Chavez
I just want to thank this company, I had an amazing experience! The customer service was top-notch. Bob was awesome! He made sure that I received that part I needed! David was great as well! I highly recommend them to anyone looking for quality products and excellent service.
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September 2023 by Mark Harner
I recently purchased $1750 in supplies for a small job and remarked to the clerk at Pace that it seemed a bit high. He commented that the price of galvanized steel was up, so...I am not ordinarily very price-conscious, but it occurred to me as I left the store that this could not be explained by inflation alone. And I was amazed when I looked at the bill to find that Pace charged me $180 dollars (not a typo!) for each 1.5"x48" galvanized nipple, $24 for each 1.5" galvanized elbow ($8 at Gerlinger), $103 for each each 14"x19" NDS water box ($35 at Lowes), $164 for each 13"x20" NDS water box ($59 at Lowes), $116 dollars for each water box extension, etc, etc. In the end, the prices at Pace were uniformly--sometimes as much as 3 times--higher than those charged by their local and online competitors!I understand the need to make enough money to pay one's employees a decent wage, but Pace accomplishes none of that when they drive away customers with ridiculously high prices--and, come to think of it, the place used to be a lot busier when it was still JW Wood. I returned every item, and won't be back again.
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September 2023 by Jesse Lingemann
Returned items with in 1 hr of purchasing due to not needed them unfortunately pace hit me with 15% restocking fee , the restock fee was almost $200 i am a fairly mellow guy but that’s just not ok and there for I will make a point of telling anyone not to buy from pace there are other stores who will treat you better no need to support a business with these practices
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September 2023 by Ben Lingemann
Purchased 320ft of 1" conduit, got to the yard and it was wretched and warped, looked online and it was 1/4 the price Pace was charging at Lowes, went to get my money back and they charged me a restocking fee of $200 on the $1400 bill.DO NOT PURCHASE ANYTHING FROM PACE.I will never refer any business to Pace in the future, and will take all commercial business elsewhere.
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July 2023 by Ginny A.
Wtf? Went in looking for an escutcheon for my remodeled shower. Mang/owner dude says they are all the same size. Nope. Seriously guy gave me way wrong info. Sold me crap I couldn't use. Better off at Homedepot.
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April 2023 by Greg Smith
Pace Supply has everything you need for an intricate plumbing job or for that matter, any HVAC, Irrigation, Hydronics parts, along with Finishing, and even a large assortment of tools and equipment! Nick, was very helpful at the counter as were all the other service counter assistants with my last order and I would highly recommend them.
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December 2022 by Stepie G
Professional and helpful. These guys helped me pick out the right replacement parts and tool to fix my old leaky shower.
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June 2022 by Richard Hyatt
Very helpful and knowledgeable sales person went above and beyond most to help with my problem.
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March 2022 by Christie Cruz
Says they closed at 5 and I arrived at 440, cutting it close I know, but I work. Lady seemed unwilling to help that close to her closing hours let alone I wasn’t able to see what they even had on display. Heard good things but very disappointed.
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October 2021 by Arthur Loveland
Had to go back and get a couple small items, and again, they took care of me and got the items right away.
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October 2021 by Tanya B
This is only for delivery drivers….the people are very friendly and helpful but the dock is very difficult to get into. There are pallets everywhere (at least there was the day I went) that made it almost impossible to back into the dock. I had to leave my cab at a 45 angle in order to get trailer straight. Day cabs have no problem but if you have a sleeper it’s not fun. Hopefully it’s better for the next driver.
