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February 2024 by Malachi Starkey
Super friendly and helpful staff, they use a foot scanner to get personal recommendations, and the 60 day return policy makes sure you have a good fit in something comfortable before you keep it. I have completely flat feet, so they were patient with me trying out quite a few options to get something right.
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February 2024 by Van Dreren
Great selection and sizing if you need it. The guy is extremely nice and professional, not so much the lady. Last time I went in I tried on a pair of something new. The lady was fitting me even though I didn't really ask and didn't need it. I happen to know my sizes in the brands I wear. For this brand I asked to try on a different size I purchased last time for another brand. She seemed to challenge me on it and I had to explain it all, which obviously irritated her. "But that's not the size we have you at," she says. Mind you it's a half size difference. I finally had to pull an Indiana Jones and say, "trust me." Didn't care for the new version of what I tried on and passed on it without buying anything that day. I thanked her for helping. She copped a serious attitude and walked off without saying a word, as if I inconvenienced her. Bought 3 pairs of, let's be honest, overpriced shoes there in the past. Didn't count for anything. Needless to say, I won't be back. I get much better deals online - and frankly better customer service, i.e. none.
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October 2023 by Will B
Ok selection, but clueless salespeople, not only are they clueless but they refuse to realize it, when I explained a little bit about fitting shoes to them, they insisted that I didn’t know what I was talking about and that you always fit running shoes off of toe length, go somewhere with real shoe people who will measure your foot with a brannock, and won’t treat you in a condescending rude fashion.
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August 2023 by Lolita Knight
I bought work shoes that last for 2years
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July 2023 by Tom Chandler
Super nice, super knowledgeable staff. We drive an hour so my athletic daughters can get the right shoes for their hard-to-fit feet. They've never let us down, including finding the perfect training shoes for my hurdler daughter.
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July 2023 by Michelle Shriver
Attentive, knowledgeable staff. My feet have never been happier!
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July 2023 by Carey V.
I initially went in here be a I was having bad heel pain. At first it went very well. I was impressed with their 3-D mapping they had. The shoes they picked were very comfortable. I had decided to go with the insoles as well. I didn't realize when I was trying on the the store versus going home that they take the factory insoles out and put the new one in. When I tried them on in store they just put it on top of the other one. They felt very different than when I got home. Thankfully, they have a very nice return policy that if you don't like it even if you've been wearing them, you can return them so I came back the next day because the size I had was in my opinion way too big. I normally wear a nine tonight and a half and they sold me a 10 1/2 and I would pay attention to that in the story probably Would've never bought them and went home with them. The reason I'm giving such a poor rating is because when I went in the next day to exchange them out for a smaller size or possibly a different shoes, they kept pressuring me say they were the right fit, even though I kept repeating myself that they were very uncomfortable. They were very annoying. There is so much extra space my feet were moving around a lot. Every step was annoying. They kept repeating that you want to go with a bigger size when you are running. I told them repeatedly I was not a runner. I just walk in them and they were very uncomfortable to walk in. Also they we're not helping my foot pain at all. The insoles were much harder than the one in the store so because it was new and the one in the store were probably more broken in. Even other customers in the store telling me that the size was right even though quite honestly, I hated wearing the shoes because they were that annoying on my feet. I didn't come in there for running shoes. I am not a running at all I came in here for comfortable shoes to walk around in and they weren't listening to me at all. I honestly can't remember the last time I've read such bad customer experience and I will never go back.
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May 2023 by Gage Simmons
The experts at this shop scanned my feet and helped me find the right shoe for my feet and for the trails. Had a great time chatting with them as well.
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May 2023 by Madison R.
I went in on a Saturday 20 minutes before closing with the goal of rushing to get new shoes. They were extremely helpful and I had 1:1 help, and never felt rushed. They pulled multiple pairs of shoes to make sure I found the pair that I loved, and even told me about their money back guarantee. While I checked out, they took the time to recommend some trail running resources for the area. I had a great experience and will definitely be back!
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March 2023 by Joel
Very helpful employees! Really good shoe buying experience
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January 2023 by alora jolley
My husband went here today to surprise me with new hoka shoes. I have a pair but mine are looking a bit… worn out? I looked at a pair online through the hoka website the other day, black with a copper stripe. He went in to see if fleet feet carried them.He came home upset. Apparently the “older blonde woman” who worked there said, “we can look her up so I can find what she got before” and walked off. Then she came back and he explained to her that we are from out of state and I wouldn’t be in their system. He then asked if they just had any black hoka’s with a copper stripe. She said, “if you don’t know what shoes she had, I can’t help you.” He then said.. “ok, thanks.” And left. He said that as he walked out the woman said, “yep. Ok.”Horrible customer service, or even just the lack of human kindness, will definitely keep us from spending any money here.
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January 2023 by Maria elena Julian
I bought a pair of hoka bondi Sneakers with 6 months they squeeked so bad it was imbarrising around others I sure would like to get an exchange for maybe the clifton this time
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January 2023 by J Schuler
In and Out pretty fast with top notch service they found me the right fitting shoes. Apparently I've been in the wrong size shoes almost my entire life and it has made a huge difference. Expect to spend over $120.
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November 2022 by Scott B.
Awesome, after my last two pair of Brooks this is my only store. The ladies are so helpful answering my questions helping me get the right size and the right insert. There is no pressure just professionalism and a quality product. Thanks again!
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August 2022 by Samantha Ranquist
If I could have left zero stars, I would have. Probably the rudest sales person I’ve ever encountered. Horrible experience.
