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April 2024 by renee torres
Great service! Very polite and friendly customer service from the owner who books appts. The drivers are friendly and engaging, and it was a pleasure working with this company for about a year. I would highly recommend.
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May 2023 by Brad B.
Great Service, Good correspondence, Punctual, Dependable, and Hospitable
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April 2022 by Amy VanMeter
My father was at Mercy and caravan provided the service for bringing him home. While in transit I got a phone call from their office stating they wanted payment before he got home. I told them he could write a check when he gets home. They stated they wanted payment before they took him out of the back of the van. I asked if they were going to keep him if I didn’t pay. They said well no. I didn’t wanna argue so I paid.They should have been able to submit to the insurance company for payment. That would’ve been the proper way to go. I felt this was intended to be intimidating.
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December 2021 by Trudy Douglas
I recently had the opportunity to work with Janelle in the office. She was very flexible and knowledgeable and helped me with everything I needed. I love caravan. They are experienced and the drivers were Knowledgeable, They drove extremely safe and made me feel comfortable.
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September 2021 by Katie May
I used this service for my cataract surgeries. The drivers were on time both with picking me up and bringing me back home. I highly recommend Care-A-Van and appreciated their services.
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August 2019 by Robert Hodson
The staff was professional and friendly. The vans were.new and clean. Their equipment modern and we'll maintained. They were on time.
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September 2018 by Joyce B.
CAUTION!! DO NOT MAKE AN HONEST MISTAKE!! JENNEL HAS NO COMPASSION FOR THE PEOPLE THEY TRANSPORT!! I made one honest mistake, and she didn't care! I had called for a ride, they couldn't return me home because their drivers "don't work past 5:00" NONE of the other Medical transport companies do that. They don't get off until everyone is returned. The air quality was extremely bad that day because of the fires. My doctor that I was seeing that day, told me that I needed to find a way home, rather than trying to find a bus stop close to his office, and waiting about 45 minutes for it to come. So I called Precious Cargo to see if they could. She told me to call the transportation supervisor. So, I called the number she gave me. When the guy answered, I was talking to the receptionist in the Dr.'s office. I explained the situation, he said he would call me back in a few. Then, Precious Cargo called & said they were coming to pick me up. I found out a couple of days later from Jennel, that the transportation supervisor I talked to, was not Precious Cargo's, it was my insurance company's. She told me that I had filed a grievance on her. I told her I didn't intend to do that. I apologized, called my insurance company. For the next week, I tried my best to apologize, explain, apologize, made phone calls to fix what I had ACCIDENTALLY done, APOLOGIZE, but nothing was good enough for Jenell!! So I missed several appointments, but guess what? I found another transport company besides Precious Cargo who is SO busy since Merit pulled out of Redding, mostly because people don't like you Jennel! Good Job!!!
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February 2018 by Madona Silva
A very Professional and Caring company. I have known the owners for over 15 years and trust them completely. Highly recommend, as they take their profession very serious.
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November 2017 by David Silva
These top notch professionals provide a huge service. The owners are of the highest integrity and give so much back to our community. Need this type of transportation?, don't call any one else.
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August 2017 by Suzy Childs
This is a very fun, fulfilling job helping people get through difficult times of their lives. Working with wheel chair and gurney I am able to keep in shape. Management and co workers are friendly and encouraging. All doing our best to care for welfare of others.
