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December 2023 by Carolyn Boone
The same day I learned of a death in my family, my phone broke and was completely unusable. I had service with AT&T and called to see if they could help. Indeed they did. They understood the need for a quick fix so I could stay in contact with my family. I was eligible for an upgrade and I got it at a fantastic price.Better than that was the exceptional customer service. Zach was very kind and knowledgeable about the products they offered, and he and the owner Debbie stayed long after closing to get me set up with a new phone. Zach worked hard to ensure all my apps and data were transferred, even though the previous phone was broken.Appreciation is not a strong enough word to describe how I feel about my interactions with Zach and Debbie. They cared, they helped, and they gave generously of their off-hours time. Because of their old-fashioned customer care, I am loyal to AT&T. Thank you, Zach and Deb!
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December 2023 by jake stepp
Great people with lots of knowledge and experience. Very kind and helpful
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November 2023 by Pat Field
Thank you for saving me and helping me you guys are really very nice and I appreciate everything you've done for me God-bless you Faith is very special. Took extra time to make it easier for me. At my age, it really was helpful. And she deserves a raise.
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November 2023 by Tim McBroome
I had a fantastic experience at this store. The staff was friendly and very quick to connect with customers. There was no pressure on upgrades and they also did a bit of research to make certain I was getting the best deal possible on my cellular plan. They efficiently took care of my phone upgrade and I was soon on my way.
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November 2023 by stephanie ambrose
This location is AMAZING! We got completely screwed over by the Costco location. We went here and they straightened what they could out, helped set up our phones and were actually able to answer all of our questions! All of the staff is very knowledgeable and great!! Will be doing all of our business with them.
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November 2023 by bonnie chambers
I appreciate the help that everyone in this store has shown. I take my hat off to Charlie and Dane for helping get my phone recovered. They deserve a raise.
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September 2023 by A W
I had a Great Experience with Faith and Dane. They helped me set up a phone that was a gift, and wasn't even purchased there. No one EXPECTS to have fun at a phone store, but we did. Good people there, go see them!
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September 2023 by Jaylene Huelman
Faith was very, very helpful and kind. She knew all the details I needed to take care of business. I would recommend this store and the location was accessible to where I live without going all the way into Redding.
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July 2023 by Kay Galyean
We have not always had good service with ATT. But, today we decided to get new phones and were super impressed with the ATT specialist, Faith Wheeler!! She was super knowledgeable and polite. We thank her for her expertise and will certainly continue to stay with ATT in the future! Kay Galyean
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July 2023 by Shelby Sheppard
I'd give Mad Mountain Wireless (AT&T) ten stars if I could! Faith and Charlie went above and beyond yesterday to assist me. They both took the time to genuinely understand me, devised a solution, and were extremely polite and professional while we worked through my problem. I highly recommend Mad Mountain Wireless!
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May 2023 by Wendy Craig
My mom was forced to go in-person to an ATT store to close her account that she had established when pacbell split up (late 80s). To make a long story short: Store rep "Sean", very professional, empathetic and credible. Due to his role in this fiasco I am giving 2 stars (he is a 5-star employee.) Yesterday, 4/24/23, we had to go, in person, again (still unresolved issue with ATT) and the owner of the store was present. All I can say is that CUSTOMER SERVICE is a must. If my mom has to go 'in-person', again; we will be going to a different store.
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March 2023 by Misty Marshall
Very helpful and courteous. Sean and the Manager Charlie went above and beyond. Would highly recommend both of them
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February 2023 by Rockin'TDRanch Stobiecki
Had a wonderful experience with our visit to this store to upgrade our phones. Faith was a very professional technician that helped me and my husband. We highly recommend!!!
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February 2023 by David Hughes
What a great experience. Thank you so much for providing a clean, well laid out and very well staffed facility. The stuff was very knowledgeable and helpful thank you so much for resolving my issues and helping me pick the right plan for me for my family
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February 2023 by DrBoogie Nobama
My iPhone died this morning and I had no idea where to go or what to do so I called our cell phone provider and was told they might be able to save it. I took my phone to the store where Charlie and Sean looked it over. They tried all the little tricks they knew and after just about giving up Sean did something and my phone came alive! I am so thankful for the knowledge and customer service these guys showed me. Glad I'm an ATT customer!
