-
November 2023 by Ashley Sastre
This location was previously our preferred store for all things hardware and gardening.Today, my husband was horribly treated by one of their employees to the point where neither of us will ever feel physically safe entering Ace again.If you aren't planning to wear a cowboy hat and boots into the store, be prepared to have employees tell you about how easy it is to hide bodies up here in the caves, how god is the law here and everyone has a gun. This wasn't casual warnings about the area, these were threats based off of how my husband looked. I've a feeling this is a common occurrence, considering how quickly this older male employee felt comfortable alluding to ways my husband could be murdered.Obviously they'll not get our money again, which is so sad as the gardening team was always so kind and helpful.
-
November 2023 by Mike Liáng
I really want to like this store, but each I have visited the employees have been unnecessarily rude. If you call them, they're rude on the phone. If you visit in person, they will barely acknowledge you or try to help you. During my last visit, the employee was curt and barely helped me with my order, and gave me the wrong aisle several times . I got fed up and left. I'd rather make the much longer trip down to the Valley Ace off of 273, the people are much nicer down there.
-
October 2023 by Charles Salmons
Went by for plumbing supplies. Had a very complex problem of matching fittings. Harrison helped with the tedious task. He was very helpful, polite and patient. This is my go to hardware store.
-
October 2023 by Melissa Pina
Great customer service, amazing quantity of plants for sale!!! New store hours are from 8-6 on weekdays for the winter season.
-
October 2023 by John Lord (Colly)
They had what I needed and I enjoyed using my Ace Rewards $5 birthday coupon.
-
September 2023 by Allison Bamford
Workers really helpful didn't have what I needed but it's OK
-
August 2023 by jim wagner
Small hardware store feel. You can ask anyone working there for help and they go out of their way to get you what you came for.
-
June 2023 by Elizabeth M.
My brother recommended this store .he's been going there about 20 years and so I needed some keys made so I rather give the business to them an instead of the big box stores. I walked past the front register and I went in the back to get the keys made. There was a lady there helping a customer so I waited. The associate, answered the phone and put her sign saying that the register was closed and I'm standing right there. She didn't say anything to me so this guy walks by and I say where can I get keys made and he goes right there I turned back to her then the lady said I just close the register I didn't close for the keys in a really nasty way and then there was another man standing on the side near the aisle and he said wow I wasn't gonna stand there and take their abuse and I said I was going to go to somewhere else and may get my keys made because they both were giving me attitude. All I wanted to do was get my keys made The same guy a really tall guy about six two I think he was bald headed he kept talking about me and yelling at down the aisle at me I told it's sad you have a bad attitude an you work here . I asked to speak to the manager . He's name was Matt I explained the situation and he said he was sorry and he was going to take care of it. I went to Lowe's to get my keys made and they did it within five minutes and they were very nice. It's sad to see Customer Service. It's not what it used to be. Thank you for taking the time to read this.
-
June 2023 by joana “Jojo” allen
We went to the Hartnell Valley Ace. Walked in and was helped immediately by Harrison (I think that was his name). He was very knowledgeable with our issue. Our shower faucet decided to not work and finding something similar to it was difficult so the ace hardware employee suggested to us a few things to try out. Husband and I were really appreciative of how attentive Harrison was and knowledgeable too. Definitely an employee to keep in that store.
-
June 2023 by Raymond Fox
Knowledgeable staff. The ubiquitous presence of Ace employees makes me feel like they are assuming I’m a criminal. Even though I don’t enjoy the added Loss-prevention scrutiny I still give 5 stars because it is a good store with a good culture of customer service and it isn’t bad to keep inventory safe.
-
June 2023 by Pamela Smith
This Ace is wonderful. It turns out they didn't have what I wanted but suggested where we might be able to find it. Everyone was pleasant, helpful and very kind. I highly recommend this store. It is one of the best hardware stores I have been to.
-
June 2023 by Linda B
I've always had excellent service at this store. On my most recent trip where I entered through the rear doors, I was unable to locate what I was shopping for. Both my husband and I walked each aisle looking for a product (I'll call it XXX). In the past, employees have always offered help, but not this time. As I approached the front cash registers there were 5 employees standing outside the cash cage involved in personal conversation. Clearly ignoring me. As husband and I continued to seek the desired product, they continued to yak and ignore us. I finally apologized to interrupt their personal conversation and asked where I could find XXX. They told me what I needed was in the section next door. Too bad we wasted our time hunting each aisle by ourselves as these folks enjoyed their paid time, ignoring my husband and me. That's okay, tho. I'm no longer going to spend my money here, they've proven it doesn't matter anymore.
-
June 2023 by Mai Love
Went on family appreciation day for free food, tshirt and the kids could make a pinecone bird feeder. It was a fun time, the staff was beyond pleasant and the sales encouraged me to buy a beautiful lavender rose bush that smells out of this world. Good time with friends!
-
June 2023 by Fred Echaves
I like this store. They provide good service and selection. There prices are competitive, especially when you include the service. I won't even go to big box store for things I can get here.
-
May 2023 by Emily Gaskill
Friendly employees and a very nicely stocked store! Now I know why it's my parent's favorite Ace in town!
