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July 2024 by Jeremy Earl
I have been relying on this location for quite some for my printing needs. They have consistently gone above and beyond to accommodate with my requests.
I would like to name check, Everett in particular as he has always provided next level support and customer service.
However, I have just changed my 5 star review to a 1 star based on the incredibly rude and unprofessional treatment I just received from their general manager, Ryan.
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July 2024 by Наталья Сушко
I love Staples. My #1 choice for office furniture
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June 2024 by Lisa Frost
Very good customer service. Clean, good product, easy and fast check out.
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May 2024 by JAMES CROWLEY
These folks, guys and gals, seem willing to go out of their way to see that my needs are met. Very nice experience.
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May 2024 by Steve
You associate sold me the wrong product for Epson printer, he sold me the wrong ink cartridges.
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May 2024 by Esther Beebe
Friendly & helpful staff, product in stock, close by, easy!
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May 2024 by Michael Hinkle
Great place to shop.
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March 2024 by Patty O.
Staples sold me an ASUS laptop in Oct. 2022 and persuaded me to purchase Asurion insurance. Both were a waste of money. Today, I called and was transferred to Mason, their Inv. Mgr. When I attempted to explain my troubles with laptop and insurance difficulties, his response was, "I don't understand why you are calling Staples about this..." Maybe it's cuz Staples sold me both and neither works? After owning Asus laptop for 3 weeks, I brought in cuz battery wouldn't hold a charge. They kept it 3 hours and said the battery was fine. Yep, this new laptop, unused, could retain charge nearly 3 hours. Unfortunately, I actually USE my laptop for Netflix, email, etc. On March 4th, laptop no longer would charge at all. Asurion, the insurance company Staples promotes, had me ship it to their repair center in N.Y. Today, 9 days later, they return it to me stating, " not the product" insured." Say what? When I phoned Asurion, they said repair wad denied due lack of serial number tag. (Mfg embeds model number but not serial on laptop) So they transferred me to ASUS, the manufacturer, and told me to obtain a new serial tag. ??? So I'm to get a new tag that will undoubtedly be a different number, so they can deny me again? Wow, don't tell scammers how easy it may be to get serial tags. When the ASUS hold line disconnected me, I gave up. That's when I reached out to the seller, Staples, for help. Seems they'll extoll the virtues of products they sell, but wash their hands of any aftermarket issues by saying, "Not my problem!" I'm old enough to remember when stores stood by the products they sold. It's unlikely Staples, ASUS, or Asurion tries to make the end of this ugly story better, but if that were to happen, I'd update review. One can dream.... Ps. Fullb disclosure: As laptop needed for job, I took it to Quick Fix, who said I needed new battery. I purchased new one to keep working as it's hard for disabled senior citizens to find employment and didn't want to lose my job. Staples Mgr. Mason, advised me that I "voided: my warranty by doing so. Excuses for not assisting customers kept multiplying.
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February 2024 by J C.
Two bad experiences on two separate occasions that warranted this review: (1) I submitted an online printing job sometime ago only to find out that their printer was broken on the time I was supposed to pick my order, and (2) they closed an hour early today without any customer notice!
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February 2024 by Kayla W.
They tell me my print order will be ready for pick-up by 8pm. I get here before 8pm and they close at 7pm? Extremely inconvenient:/
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February 2024 by Aleck M.
I'm writing this review solely because the team at this staples is UNBELIEVABLY helpful. I was in a huge pickle and needed menus printed last minute. This team put all the stops out and really helped me out just in time. They were kind, caring, and swift. I can't thank this team enough for their hard work and commitment to customer service. I believe Sharon was the one helping me with the printing. Special shout out to her and to Robert! Thank you thank you thank you!!!
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November 2023 by Amber Sanchez
Arion was very helpful and had great customer service.
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October 2023 by QAno N.
Overpriced. Bad customer service. The cashier's will lie to you to get you to sign up for their rewards program.
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October 2023 by Allyson Burkholder
Don’t return Amazon stuff here! They don’t scan it properly or do something else fishy and the product never gets returned as it should! Amazon never received the return that I brought in here! I even called Staples to confirm they had the item and they said it was out of their hands, yet it was their mistake! I had to speak with Amazon customer service 2 times for 30 minutes each time to finally get my refund a month later. Go do Amazon returns elsewhere, save yourself the hassle.
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September 2023 by Khash S.
So normally I rank food places (yes I am big foodie) But I have to give props to this team at Staples. I needed marketing material (cards, fliers) done last minute for my conference this week. These guys went out of their way to make sure I get quality (oh yeah I was building some of these stuff on the fly) Help with ideas, design and quick turn around. Given all the service issues we are facing, these guys are just solid. Staples corporate please pay extra attention to this team. Absolutely love this team and highly recommend them. By the way as I was sitting there, everyone was just praising them. Kudos
