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July 2023 by Rocky G.
My infant was enrolled from age 5 months to 1 year. The whole time the staff was very communicative and professional. They really took an interest in my infant. Every time I picked him up he was in a great mood. Thank you so much to SM kindercare Infant teachers and Mojgan for taking good care of the most valuable thing in the world to me.
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November 2021 by Sierra S.
It has taken me over three months to write this review. The experience was great at first. We had an amazing teacher who took care of my son, who showed love, and compassion for my son. She unfortunately moved back to her home town and after that things went down hill. I THOUGHT they cared about my son. Key word thought. They put on a great show. It was well known that my son was special needs and they said they still would love him with open arms. Unfortunately those arms would damage my son to no return. He suffers daily still with the damage this facility caused him. If he got hurt I never was let known about it. If I brought it up they would have a lame excuse and say sorry. They are the only facility with no cameras. That was learned after reporting them three times. Allowed my son to wonder into the bathroom alone and play in the toilets for however long with 0 supervision. He could have drown, got hurt, so many possibilities. The last straw was when he came home with finger bruises on his arm. He had a therapist come in everyday and she started to also notice the change in him. He would run into to school excited, one day it switched. He cried the second we got in the car, all day at school, until I picked him up. I knew in my gut something was wrong. He's non verbal. Please stay clear of this facility. They didn't take me seriously when I brought up these allegations. They said "my teachers would never do this" well I know his main teacher wouldn't but there were new teachers in and out every day. Whatever they did too him, he suffers on the daily. It took two months for him to leave our apartment without crying thinking we were taking him back. That teacher still works there so beware. They are rough to your kids! It's still difficult changing his diaper because of how they were with him. My therapist once told me they would threaten other kids during lunch saying they would not feed them if they didn't stop doing something and yes they took a kids lunch away. Brought that up to the director and she said it was a good punishment. I look back and think why did I not take him out sooner? I was in denial. Please be cautious with your kids here! The saddest thing is the main director knows how the life of having a special needs child is. There was no advocate for mine in that facility. I hope she never had to or never has to go through what we did and are still dealing with on the daily. They completely traumatized him.
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January 2021 by K&M Royalty Family
I truly love taking my grandson to Kindercare. He loves it too. He is learning not only academics but how to be a good friend, properly express his emotions and so much more. During the pandemic the staff has stayed on top of following all protocols. I feel safe with him attending. I have nothing but good things to say about each aspect of Kindercare. I am grateful to the loving staff.
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January 2021 by Steph Hall
We Love Kindercare! We have been at two schools and they are both great! We are at the Santa Margarita KC no and we just LOVE LOVE it. Its so cute and always clean. The staff are AMAZING and love our kids. They learn a lot and love their teachers.
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January 2021 by Younas
Inappropriate center director, that was in my case biased, providing wrong information to me as a dad, allowing right to mom she denied me through misinformation and a 3 year long thread of lies.Poor poor chain of command here including the regional directors, i have presented my complaints to 2 of them and both did absolutely nothing to correct the situation. Now i know next time i need "nothing", i will ask them for it.Staff is helpful, location is so and so, being right next to the road, and car pollution.Honestly, don't put your children in this center, unless change occurs in how this place is ran.
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January 2021 by Younas AIHI
Inappropriate center director. That did not get the appropriate training to handle parents concerns. Poor response from management, and no disciplinary action in an obvious case of poor knowledge of parents rights, roles and responsibilities.The damage that was done was great to myself, and no apologies or reparation, only additional grievances.Do not come here, you may regret it.
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January 2017 by Brandon St
Great child care. Updates with pictures and texts through the day.
