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September 2023 by Sylvia Sanchez
Ok. I purchased my bike September 2022. Lorenzo was a fabulous sales rep. Knowledgeable l, patient, kind, and professional.Today, I returned because I had a faulty tube-stem. The owner, Allen was awesome. He so helpful and I was able to go for a mental health ride (so badly needed) this afternoon. Thank you Pedego RSM for great customer service. Sly
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September 2023 by Adam Mendelsohn
Extremely helpful
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August 2023 by Alex R
Nightmare of experience with ALLEN the owner. Called to get price for tire change he said $27 per tire, plus labor, I loaded the heavy bike in my car took it to his shop then he quoted me plus $80/tire saying $27 is just for tube. I then asked him why did he not disclose that to me over the phone and that’s when he went nuclear crazy started screaming at me saying “get out of my store and never come back”. I even told him ok I will pay and I need to drop off bike due to family emergency I need the space in my car to attend to my family, but he kept screaming to get out of the store. Never had any experience in my life like that and I told him I have a family emergency and need space in my car. All because I asked why he did not disclose all the charges over the phone! He is a terrible business owner and won’t support you after you buy their very expensive Ebikes. He is possibly mad because his store was empty and doesn’t want to deal with servicing after you buy !Online you can find better e-bikes with better range for a fraction of cost with better support. It’s unfortunate how Allen the owner is treating his customers after the sale is done. And as you can read other reviewers with similar complaints.I called their corporate office to file a complaint and “Vanessa” was nice and apologetic and she said “IM SORRY THATS ALLENS PERSONALITY” … so if you are reading this BEWARE
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August 2023 by Michael Hirou
Lorenzo is great. I went in to get a new inner tube for my bike and he was very knowledgeable and took the time to help me out.
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July 2023 by John Bruehl
We have had our Pedego bikes over 7 years. Pedego is still in business when many electric bike companies have gone out of business or are about too. Pedego has retail stores stores and service centers across the country so never an issue in maintaining your bike or buying accessories. Also have been told Pedego batteries are one of the very few that are UL certified letting us know they are safe. Highly recommend Pedego bikes and to visit our local Pedego store in Rancho Santa Margarita. Ask for Allan or Lorenzo.
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June 2023 by Nathalie P.
Allan was so informative at helping us choose our bikes. He spent a lot of time educating us on the various models. Ysidro (I hope I spelled his name correctly) was just as helpful upon delivering the bikes and patiently showed us all the technicalities. Great selections and great service! Jeff and Martine
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April 2023 by Lisa Detrick
Allan, Is a very friendly guy… who helped me with all my bike needs. I would like to say that it is worth the money for the Pedego brand because if you have a problem he will fix it . The other brand I had I couldn’t find anyone to help adjust and do tune ups for me. It’s so nice to have my bike work like a dream. Thanks
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April 2023 by Doug Cirbo
Such a pleasure these days to have businesses and people who provide a great experience. Alan represents the inviting attitude and sharp competence with a premiere product for his customers in such a fun and fair way. Huge shout out and thanks.
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February 2023 by Mary Flurer
The owner, Allan, is incredible! There isn’t anything about the Pedigo bikes he doesn’t know. He will outfit you with the perfect bike for you and your riding interests. If he doesn’t have what you are looking for, he may be able to order it for you. He has at least one of every style unless it’s purchased right before you visit the store. You can text ride the bikes there. No rentals, which isn’t a bad thing, as this helps keep his AND yours down. He won’t over sell anything to you or push you into anything. A happy customer is the best! We are always happy with this store! Hope to visit again soon.
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January 2023 by Eric King
Kudos to Allan for his extraordinary patience with me and for going the extra mile to ensure I left with a bike I was completely satisfied with. Between him and George, the mechanic, I know my bike and I are in good hands at this shop.
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October 2022 by Barbara Stopka
Allen and Lorenzo were fantastic educating us about the Pedago E Bikes. Allen spent a great deal of time informing Larry and I about the history of Pedago, types and features of the bikes and he helped us to pick the best bikes for our lifestyle. He is extremely knowledgeable about the eclectic bike industry! His friendly and positive attitude helped us to make our decision to go with Pedago.Jorge delivered our bikes directly to our home, reviewed the features of the bikes and answered our questions. He was very personable and knowledgeable about the bikes which made our transition to electric bikes very easy!Thank you to everyone at Pedago Rancho Santa Margarita, CA.
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October 2022 by Carlos Sandoval
I want to mention how Pedego RSM has gone above a beyond as far as getting my son's bike up and running we are both working parents and rely heavily on my son getting to and from school.they not only stayed late but took parts from their own instead of waiting for parts to come in.great customer service.thanks guys
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August 2022 by Cathy Urratio
We have a blast with our new Pedego bikes. Easy to ride, comfortable and so much fun. The crew at the RSM store, Lorenzo, George and Allan have been friendly, helpful and have assisted us every step of the way. 2 bikes and a Kuat bike rake later, our summer has been adventurous such a good time. We did our research before buying, and definitely found the right place!
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June 2022 by Christina L.
My husband and I have been researching E-bikes for a while. We finally found Pedego after a referral from someone and I felt so comfortable the moment I walked in this store. Lorenzo was super helpful and taught us everything we needed to know about the bikes, he let us test out a couple bikes and we were hooked. I loved that he didn't try to pressure us to buy that day and said we can think about it and come back but after all the information he gave us about the bikes, the warranty and the brand, I couldn't leave without the bikes. I asked if they could give us some sort of deal on two bikes to make it a little more affordable since they are so pricey and we needed two of them and he gave us a very fair price considering what you get when you purchase from them. We were able to ride our new bikes that day and I am so satisfied with the purchase. Don't buy your ebike anywhere else. This is the place to get them. The service here is the best service I have ever received.
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May 2022 by Roy Greenawalt
Dropped off daughters bike for warranty issue they asked if we wanted a service i said let me know the chargeThey serviced the bike without informing me of the price and also did not specify that there was a charge to look at the bike for warrantyNot very good communicationNowhere in the shop are there prices posted eitherIf there was a charge for warranty to look at the bike they should have told me and got my okNot very happy with the service
