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April 2024 by Brandi Ryan
I love to shop for my open house food here!! Always so presentable and fresh. The staff are nice and helpful. I left my wallet in one of the carts and a staff member was the one to return it to the lost and found. I really appreciated the integrity of the people they employ. Thanks for being my go to grocery store.
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April 2024 by Miguel “Miggs” Mata
Great grocery store and pharmacy with fresh produce and an amazing deli with freshly prepared meals for an on the go lifestyle and an exceptional beer, wine and spirits selection.
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April 2024 by Esther Ovalle
It’s so frustrating that in the “guest service” I never find someone to help me. I need some money orders, and I have come at 11:45 before and all they say is to come back at noon because they don’t sell money orders before noon (which is ridiculous!!) today I came at 2:10 and this is the time 2:24) that no one has been able to help me. Way to go!! It’s too bad that they have only one person able to sell and print money orders.
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April 2024 by Gilberto Garcia
Excellent store
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March 2024 by Andrea Slone
I couldn’t be happier with the service I always receive when going to Pavilions. Albert goes above and beyond.
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February 2024 by Edgar Barrera
Quick stop to grab something to eat
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February 2024 by Emily Bocanegra
This review is for Pavillions Bakery at Antonio Parkway and La Promesa in Rancho Santa Margarita. I am very happy and relieved that they were able to accommodate my request for a small rainbow cake for our daughter’s 4th birthday celebration this weekend. This morning, January 12th, I went in around 9:30 a.m. and spoke to Jolene at the Bakery and put in my order to pick up after 2:30 p.m. I explained exactly what I wanted-a white cake with a rainbow drawn on top, as that was her one request. Ralph’s bakery by RSM Lake did not make the rainbow cake as promised (it was only a white cake with blue writing with no rainbow anywhere on the cake when I went to pick up) so I ran into Pavillion’s this morning last minute, hoping they could provide me with a new rainbow cake. We’ve had positive experiences at this Pavillion’s bakery in the past couple of years buying all kinds of cookies for class parties as well as cupcakes and birthday cakes for family’s birthdays. They are always very helpful, accommodating and communicative, which we really appreciate. Thank you so much-our daughter is very excited and it looks so cute!
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February 2024 by Victor Ramirez
I just had to give a compliment to the Bakery Dpt. Especially the desert artist "Gustavo". I have seen decorations before in other stores but his takes the cake. I rarely take the time to write in however this recommendation called for it. Thank you!
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February 2024 by Patty O.
I'm disgusted with having bought my 2nd prepared salad this week at the Pavilion in RSM. You'd think I'd have learned my lesson when I opened a Chef salad 4 days ago only to find the lettuce underneath the attractive hard boiled egg, ham, and chicken, was slimey and wilted. For a what, $12 salad, they couldn't use fresh greens? Tonight, I carefully bypassed the Krab Louie salad in th front position and located one with a sell by 2/5 date to find a sell by 2/8 date! thinking I'd not be fooled again. Nope, I'm the fool and once again found too many slimey and brown greens. How costly is romaine and lettuce, that Pavilions has to "likely" pull from their charity food donations and hide to sell on their prepared salads? I used to manage the food bank at SFS and would have tossed their greens in the trash rather than insult our patrons with such offerings. I attempted to complain directly to Pavilions online, but didn't find such a link. I phoned their RSM customer service 10 minutes ago and the gal that answered said she didn't know the 800 number or website for me to make a complaint and I should Google it. I endeavored to give this store a chance to address the issue prior to Yelping about it, but I'm done. When I experience a deceptive practice and not just once, I begin to wonder if the roasted chickens, prepared dinners, and salads, were also offered on their last "sell date". What a come down for a grocery store that I was always willing to pay a bit more for as they had more variety and high quality that other grocery stores. At least they used to.... The only reason I gave this Pavilions 2 stars vs. 1 star is due to their incredible pharmacy services, cashiers, and all their friendly employees. I'll likely shop at the nearby Ralph's for my grocery items as I"ve never purchased out-of-date produce there.
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January 2024 by M. S.
I was just at pavilions Rancho Santa margarita and there was an older couple, maybe early 60s with a 10 year old girl and the man was carrying her. She was barefoot. The grandpa asked her "what cheese do you want? Point to it with your foot." Then she proceeded to put her feet all over the cheeses. In the premium cheese section. I said that's disgusting and then they started yelling at me telling me to mind my own business. I was like "no this is my business because what you're doing is a public health hazard". I then went to get the manager by first talking to a checker. The manager came over, spoke to her and he was just oh well. And I was said "there's the couple right there". He ignored me. They then yelled at me again and the manager did nothing. First of all the manager should absolutely have acknowledged me and had a conversation with me. He should have then spoken to the couple. He just walked away while they yelled at me. I am absolutely disgusted. All those cheeses should be throw away.
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December 2023 by M Haddadi
My experience with Chase at Pavilion's flower section in Rancho Santa Margarita on December 16, 2023, was truly delightful. Chase's kindness and helpfulness while I was purchasing an orchid flower were exceptional. His genuine warmth and expertise added a special touch to the shopping experience. Kudos to Chase for making the visit memorable and enjoyable.
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December 2023 by Tony G
Its not so much the prices as its some of the employees. I've noticed too many times Male employees staring at young girls, I prefer to shop here solo now for this reason. When I say young I mean 11, 12, up to maybe 15. To clarify, these are full grown men staring at little girls. Although I understand that to stare is not illegal, it's creepy to see this happening damn near every time I've shopped there. Between your produce and meat departments, you've definitely got an issue as well as your self checkout area, although I have not seen that culprit in a few months. As a customer, this is extremely off-putting. As a parent, this is unacceptable, and as someone from the law enforcement community, you should take this "Review", extremely serious...12/10/23.
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October 2023 by Rawand B.
BAKERY DEPT This review is about Gustavo in the Bakery dept. I brought him a picture for an anniversary cake and he did an excellent job replicating it. The cake turned out so beautiful and it was delicious. Gustavo and the morning sales team were so friendly and respectful. They had outstanding service.
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October 2023 by Jackie H
This place has everything you could want in a grocery store when price is no object! Check out The Bistro for a yummy lunch (open 10-6). I tried the Ono Bowl and he made the zucchini noodles right in front of me!
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October 2023 by Gabriela E.
I commend the staff at Pavilions. There is a wait at times at the deli due to staff shortage but regardless I always get a courteous reception and speedy help. The pharmacy staff i find very helpful. I had a prescription which was very costly and the pharmacy tech said he would look for a coupon and found one cutting my cost significantly. Floral and cashiers are always courteous. My ONE REGRET is buying their avocados!! I can't tell you how much money I have lost cutting open avocados and finding they're brown to black. Once I had all 3 avocados I bought be totally spoiled. Overall their produce dept needs more attention to quality. I try to get my produce at farmers markets nearby when I can or drive further to get produce at another grocery store.
