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“I have a Cox account for my senior mother and have been unhappy due to the increasing cost. You use to be able to call and negotiate cost. However its become more difficult to get a hold of someone and successful negotiate the cost of cable service. I made the difficult decision to remove cable and only keep internet for my mother. I went to the Cox store today and was helped by Joey Lopez. He was not only pleasant but extremely helpful and informative. He let me know about the Affordable Connectivity Program that my mother may qualify for. Joey made the process easy and without stress. Thank you”
“Myle Kim,
Superb at her job! Friendly knowledgeable, VERY patient (had added process of credit unfreeze, which I did not realize would be an issue ?). Offered me water and reassured me, so I wouldn’t feel rushed. Bought cell service, home internet service and cell phone face protective cover. Her manager, Gabriel, also helped with quirk in the process that was not Myle’s fault. He too, did everything with courtesy to both of us. Good team work is a pleasure to see! Most grateful! SJM”
“Excellent customer service, they really know what to do. I was talking to the manager and told me, it’s under new management two years ago. I really recommend this store!!”
“POM THE STORE MANAGER WAS THE ASSOCIATE THAT HAD HELPED ME WITH MY VISIT AND I JUST WANT TO HIGHLIGHT HER! She was very friendly, welcoming, professional, knowledgeable and just went above and beyond my expectations.”
“Just came in to get a new phone. Wanted to upgrade to a samsung s24 ultra, and David was more than willing to help me do that and fast as well. I highly recommend this store and David as an employee he made the painful process of getting a new phone simple, fast, and fun. David was extremely caring and engaged in conversing with me during the process. Thanks!”
“It has been my go-to VoIP provider for over a decade, and their service has never wavered. The dedication they show in promptly addressing any concerns and ensuring top-quality calls is commendable. Backed by their friendly customer support and feature-rich options, I highly recommend VOIPO.”
“Edit - I was able to quickly resolve my issue by visiting the cox store in person.
Apparently the text support service is outsourced to a third party, and the communication from the agent on the text support was unclear and confusing.
Best option is to call the store directly or visit in person.”
“I had great customer service at the Verizon store today. His name is JOE, and he’s a very good person to handle your phone issues. Thanks again Joe for your help!”
“We went in for a billing discrepancy on our bill that appeared after we returned from our cruise. We knew that calling customer service they would give us the run around and try to day it was our fault. But upon meeting Felipe at the store he informed us that after looking at the bill he can clearly see it was not. So after being on the phone with customer service for over 30 min Felipe took over and made them realize that the right thing to do would be to pay the charges which were their mistake. Kudos to Felipe for his efforts and store manager Eric for wanting help. Regardless Eric said he would take care of it no matter what they say. Thank You Felipe and Eric. That’s customer service????”
“Josh, the manager at this store, basically saved the day when my mom's phone was hacked. Long story short, the online Verizon rep, knowing she had been hacked, unenrolled her from their services, making her phone unusable! We were on my phone for hours, redirected, sent to the Fraud dept., sent back to Customer Support, then directed to the local store, who in turn directed us to the corporate store. This took almost ALL DAY! AT the corporate store, Josh cleaned her phone, took care of the details, explained the pertinent to us, and reactivated her phone. After spending hours being rerouted and completely frustrated, this was really awesome. The staff was nice and thorough as well. Thanks, Josh!”
“Had to do a return. Staff was waiting and took care of everything quickly and explained the refund process. No waiting that day. Parking everywhere in the shopping center.”
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“I’ve dealt with numerous carriers and retail stores over the years and my recent experience at the RSM T-Mobile store is second to none. I usually dread going into retail stores but I promised my daughter a cell phone for her birthday. Mobile Experts Andy Bill and Dylan Flippin were incredibly honest, knowledgeable, and passionate about what they do. They made the process quick, fun, and did not try to upsell me. In fact, I got a free line as part of a promotion! I definitely recommend this store thanks to their stellar customer service.”