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May 2024 by Naima Meziene Oueslati
Friendly and warm welcome, the ice creams ??were very good??, it's an address that I highly recommend and for my part to revisit very soon ?.
Kid-friendliness: Yes, the establishment is suitable for children because the staff take great care of their requests.
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May 2024 by Lauren Perez
I received an email from Coldstone that they had ice cream tacos. My husband and I were kind of excited to get one or two of them. When I went in to tell the person my order, he said they don't have them. I was kind of disappointed. He gave me some reason why they didn't have them, but I couldn't really understand what he said. So, I had to order something else. I had a BOGO, so I got 2 items. Their prices went up, as most places, AND they shrunk the portions! In the past, I had a hard time finishing the "love it" size, but I was able to finish this one with no problem. Maybe I wasable to finish the whole thing because I was starving! It was almost $10 for a Love It creation! That's really not worth it. And on top of that, the guy who waited on me was not very friendly. Come on, man, when someone buys something there, you should really say "thank you." I said thank you to him because I'm a nice person. Needless to say, I didn't leave a tip. I don't think we'll be going back to that location for a long time, if ever again! Learn how to treat customers with kindness and maybe a smile!
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May 2024 by Hollyce Hammond
Yassin was so nice to my kids who came in for an ice cream treat after school. The store was clean and they loved their ice cream. Will definitely be back for such friendly customer service. Thank you so much!!
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April 2024 by Andrea H.
Every time we order from this location everything is done correctly. This makes me so happy because when ordering at other locations or other ice cream shops there is always a mistake, missing something, etc. They have a new specialty banana pudding it is surprisingly delicious. If you like old fashion banana pudding with the nilla wafers you will def like this one. Check it out.
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March 2024 by Nancy J.
Unbelievable, I wanted to get ice cream yesterday after dinner and my husband and I pull up to the establishment to then see a bunch of children running around shooting what it had seem water at each other inside. Then to add onto this, the ones doing the shooting were the two young girls working behind the counter. I found this unbelievably unprofessional and the reason why there should be an age limit for working because this level of immaturity is crazy. They were recording these young gentlemen as well and I just did not want someone with that kind of behavior handling my food. It had just grossed me out and made me not want to eat their ice cream knowing the chance if anything had dripped from whatever they were shooting into the toppings/ice cream or seeing how immature they were, it gave me the impression that they definitely do not care about their jobs enough and are probably really sloppy workers if they were willing to do that on the clock. Never coming back here again and shared this with all my friends. We took ourselves over to Handles.
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March 2024 by Jeszel M.
I am very disgusted. There was a rat running around in this place, they leave the door open and when you walk in you can smell the sewer water from the inside of store. I am very grossed out. I WILL NEVER BE BACK HERE !
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February 2024 by Brendan H.
Before Handel's took OC by storm, there was cold stone. This place has the richest, creamiest ice cream and great topping combinations. Not to mentions shakes and malts. Best cake batter and cookie dough ice creams. Great cone!
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January 2024 by Dee G.
This guy that works there was very awkward and gross. He dropped a scoop of ice cream on the floor and instead of throwing it out he put it back in the ice cream container. What the hell is that about. How gross is that. Who wants ice cream off the floor. THIS PLACE SHOULD BE SHUT DOWN.
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December 2023 by karim gharbi
Top service thank
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December 2023 by Anna G.
Thank you RSM Cold Stone for making our family outing more enjoyable with a variety of great flavors and wonderful service. We will be back!
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December 2023 by Amin Bouzouita
Love this Cold Stone! The customer service sticks out, as they are kind and attentive to any requests. Will be going here all year round.
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December 2023 by Anna Gnewuch
Thank you RSM Cold Stone for making our family outing more enjoyable with a variety of great flavors and wonderful service. We will be back!
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November 2023 by Joust Wat
Awesome ice cream! Best ice cream ever!!! The caramel apple pie was a delight to have during the season
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October 2023 by Michael Feldman
$15 for a tiny shake that was so watery it was undrinkable. Literally undrinkable; it was like drinking room temperature milk with some caramel squirted in there. The shake had none of the toppings I wanted, and it just flat out did not taste good. Just go to the Handel's in the same plaza. Got a bigger shake for a cheaper price and it tasted infinitely better. This location was legitimately terrible.
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October 2023 by Bachir M.
Friendly staff, great hospitality, professional ice cream mixing, and completely different than other branches, best store
