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February 2024 by Royal Emperor
if you take something in for repair to this business, they charge you $45 upfront that you pay for first for the “estimate“ it would appear they never work on your device and their communication skills are horrible. They don’t call you. You have to call them. I don’t believe they ever took my device apart. It was a laptop, but they somehow said it needed a new motherboard. I talked to the owner Fred, who said “would you like us to get you a price on the motherboard“ I said, yes, they never got back to me . I would say all they do is collect your $45 and not work on your gear and if they do their communication skills are horrible they won’t ever call you. Avoid these guys.I love small businesses in my local community and prefer to patronize them and always hope for a positive experience. Unfortunately, this does not appear to be the case here and my assessment here is that these people are less than honest.
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December 2023 by Michael K.
I had an outstanding experience here. I knocked my MacBook off a chair a few days ago, and after trying various ways to restart it, I knew I needed expert help. The people here are pleasant, and know what they are doing. I was hoping I could get a diagnosis by the end of the day, They called me a few hours after I dropped my laptop off, to say they were taking care of the problem, and I could pick it up in half an hour. That was great news, because I thought it might not be repairable. Amazing to have it working again after just a few hours, and the pricing was very fair. Strongly recommend Just Tech Solution if you live in the South Bay.
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October 2023 by Ted C.
Thanks Farid and your tech staff for always talking care of our needs. Giving us excellent recommendations on the troubleshooting of our computers what needs to be fixed.
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June 2023 by Linda D.
On June 15, 2023 I brought my IWatch to Just Tech Solution to replace the shattered glass watch face. After paying $218.90 on my credit card for the repair, in full, the gentleman that owns Just Tech Solution, said it would be a couple of days and he would call me for pick up. When he did not call me after 5 consecutive days I arrived back at Just Tech Solution and the employee working there found my watch that the glass had been replaced. I noticed that evening that I could not activate the shut off on the watch and really thought nothing of it. But after several attempts to try and do it it failed. I then brought it back to Just Tech and the owner tried to shut it off himself and could not understand why it would not shut off. I told him prior to this it was shutting off fine and the only reason why I utilized his services was to repair the shattered glass. He told me to leave it and he would call me back. When I did not hear from him for 24 hrs I again showed up at Just Tech Solution and he was not there but an employee was. He then called the owner and said I was there to pick up the watch and he put me on the phone with him. He insinuated that I probably got the watch wet and this is what happened and said why didn't you bring it back immediately. I explained I work and free time is not on my side. I picked up the watch and am now disputing the charges. It's terrible that individuals take advantage of people that rely on their services. I highly suggest you do not trust this company. Linda D.
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June 2023 by Justin R.
Everything I've taken in has been repaired and he explains everything so thoroughly. This place is super consistent.
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May 2023 by Chuck D.
Never on time lack urgency just a simple fix costs like 10x the amount just don't expect anything special from these clowns employees are cool owner is a scam artist!
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May 2023 by Jonathan D.
Came to get my phone battery/charger working. Came back on time and and my phone ready and going perfectly !! Thank you Fred
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April 2023 by Cristian Lupo
Really good customer serviceGood priceReally quick to fix the phone
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March 2023 by Erin K.
Wish you asked me before putting on a screen protector without consent and charge me $20 on a $69 screen replacement. Would have tipped that money but now it's rather highway robbery. what in the world??
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January 2023 by Stuart Lunn
Complete rip off. Paid $135 to have absolutely nothing done to a laptop. Assured there was a complete reset and checking of hardware connections and that it had been run for some time. Total falsehood. Battery was flat and won't charge and it is impossible to even turn it on. Told a pack of lies as they knew I was needing it in a hurry as I was leaving. Should've checked thoroughly in store but was in a hurry and paid for my mistake. Seems from the other reviews that they might be able to do some basic phone repair but they are clearly happy with being dishonest so I cannot recommend them to do anything.
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January 2023 by Yolanda Garrett
Came in and had an issue with my phone's battery expanding that they fixed super quick. Super friendly staff, too!
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December 2022 by Mac Nunez
My iPhone screen was broken and I tried to fix it myself, thinking it would be easy. Save yourself the time and go here. The price is fair and the turn around was fast. The screen coloring is a bit off, but it’s really no big deal. The employees there were all really nice too. There was a miscommunication with a diagnostic fee that was supposed to go toward my bill and it wasn’t, but after calling and explaining what happened, they immediately refunded the diagnostic fee. They even let my two kids get a bubble gum ball from the machine on them. They took a phone that I thought I had destroyed and made it work. Very pleased.
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December 2022 by Bree H.
I have taken my iPhone here multiple times to fix my cracked screen as well as replacing the battery! Great work and friendly staff!
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September 2022 by Mauricio M.
said my iphone battery would be replaced for $50 over the phone. i get there the next day. he said it would be $80 plus tax. and i am like no. luckly i shopped around and i got a better deal for $40. false over the phone info and no respect for the customer's time.
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September 2022 by Diana Roman
Bottom line: they did good work in a timely fashion but overcharged and smarmy attitude. Used their services for iPhone screen replacement. Found out afterwards that another place in town charges $40 LESS for same service (replace screen and install tempered glass cover). They like to act like they’re giving you a good deal saying they could give me the $25 tempered glass for $20 (the other guy charges $10 without the play at haggling). Unfortunately the other shop was out of screens and we needed it ASAP, but lesson learned. Bottom line: they did good work in a timely fashion but overcharged and smarmy attitude.
