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July 2024 by Amy Baxter
The facility was great but the service was absolutely terrible. The restaurant workers didn’t check in with us until we got up, found them and then asked to order(restaurant was practically empty). Servers were unfriendly and arrogant. I can tell the workers definitely don’t enjoy their job or life in general, and they have zero customer service skills. The food was good and apart for staff facility was great!
Food & drinks: Food was good
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July 2024 by david divelbiss
Not really a spa
Nice staff
No coffee in the lobby
AC works great
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June 2024 by ChrisV
Exceptionally prepared and presented dishes- as a local we very much appreciate having The Gate so close!! Our family's favorites include the shrimp cocktail, poke salad appetizer, the Caesar salad, really almost everything is excellent- and they have some superb specials!!
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June 2024 by ELevated Visions
I come here often. I love the pool. I love the rooms. They have the most comfortable beds. The food at the restaurant has been really good everytime. Unfortunately, the service today is not so great. I asked the hostess for a menu to bring to the pool and she said the menus have to stay inside. Fine, whatever. I took a photo of the breakfast menu. She then asked me if I wanted to take a photo of the lunch menu too because breakfast stops at 11:00am. Great idea. I come back at 10:55am and she tells me it's too late to order breakfast. Well then, why tell me breakfast is served until 11:00am when that is not the case. She should have told me it ended at 10:30am. The restaurant was literally EMPTY as well.
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June 2024 by Joyce Meyer
I booked a stay for my horse show at the MEC, but I did not get the correct rate. I was charged an additional $134 per night! I made two attempts to get the correct rate, but asking on the day of checkout was too late. Floor was dirty in the bathroom, the room was noisy, as if amotor in the next room going on and off all night. Receptionist at the front desk and at the restraurnt were not not friendly at all. I've stayed many many times for shows, but recently it hasn't been good experiences. I will wait until I hear of improvements in service before returning.
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June 2024 by Carol Prinzo
The restuarant is fabulous!
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May 2024 by Nancy
The BLT for lunch was delicious and plentiful. Best fries around. And the salad was more than just a lettuce salad as it was packed with tons of fresh vegetable slices. Services was relaxing and unobtrusive. A perfect outside lunch date
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May 2024 by
The food was fabulous! It's unfortunate that the wait staff doesn't match the quality of the meal itself, and the beautiful environment the venue has built. It took a long time to get help, waters were dry most the meal. Then because we were a party of 7 (mind you 2 were children), we got a 25% service charge!! I don't mind paying for a large party, if I get actual service. But with 2 kids and dry water cups I'm not exactly sure what I paid for. We even had a meal missing the entire time, which was brought after everyone else finished (you could tell the kitchen had it ready as the lettuce on the plate was wilted, it was just never brought to us). Kiddos to a great chef and great venue. But with service and fees like this I doubt I'll be back anytime soon
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May 2024 by Blake M.
This review is about the reservation process for stays around horse shows. The hotel itself is very nice once you are at the property and the staff are generally great. It's comical how poorly run their reservation process is...but they sell out, so who cares! Literally called every three to four days for ten weeks starting late February to reserve a room for a horse show in September. Every time was given the same response (including when I called on 4/30): - Sorry we aren't take reservations right now - No, we can't tell you when we will open up for reservations - We've been told it will be sometime this Spring but we have no idea when And then suddenly on 5/4 when I called: - Sorry we are sold out - We opened up for reservations on 5/1 and were sold out in two days - No, there isn't a waiting list (so I guess it sucks for you) I really wish there was another hotel in the area because this is about a piss poorly run as anything I've ever seen when it comes to hotels. I guess next year you'll just have to call every day (perhaps even 2x a day) just to ensure you get a room.
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May 2024 by AnnetteC
Nice way to horsey vacay!! Just minutes from the equestrian center, the hotel and spa was a great place to rest in luxury after a fun filled day at the horse show. Loved it, will definitely be back.
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May 2024 by WalnutCreekEric
Excellent food, beverages, service and ambience. Well made cocktails, nice reasonably priced wine list. Very nice menu choices, and well prepared and presented. Great service. Very comfortable dining room and patio. Really enjoyed my dinner experience. And I must add, the rooms and property are excellent too, along with nice staff!
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April 2024 by Deneen K.
The price value, one is better off to stay at the Holiday Inn or Motel 8! I have traveled a million miles on flights and stayed at more hotels than one could ever imagine. The food is very average, the spa average, and more importantly the rooms are not sound proofed. You can hear everybody come in and out of their doors all hours of the night. No rugs and not enough furniture to absorb any sound. The computer system for checking in and out is antiquated. Apple pay etc are not even available. They are the only location near the horse show grounds and they KNOW they can get away with VERY BELOW average service. Let's camp instead! OVER OVER PRICED!
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April 2024 by Lynne K.
I've stayed here numerous times. This time was absolutely awful. While the rooms are decent, and the hotel front desk staff friendly there were multiple issues from the booking online to the hotel restaurant. In particular the restaurant; I ate there multiple times during my stay and each time terrible service. Meat half cooked, fries freezing cold and waited extended periods of time for cold food. When asked to address this staff became defensive. I love this little place but this last stay was overly disappointing
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April 2024 by Robert Bindel
Great event and dining location! Haven't stayed overnight but frequent the amazing restaurant and have been to both their Christmas and Easter brunch seating. Highly recommended!
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April 2024 by
I made a reservation twice this week for a high top table and both times I showed up to my table being given away and I was not called or notified. The food and the waiters were good.
