-
March 2024 by L. H.
I've only been banking here at the Rancho Murieta branch for three plus years but it's ridiculous in how the manager and or the protocol here is beyond rigid. I had a check refund made to my name and my business name and they refused to allow me to deposit it to my account. it was for $37.00. I showed them my I'd and my business card as I have three accounts here. they declined to let me make the deposit!! Recently I received a call from the banks fraud department stating they detected fraudulent charges on my debit made in Mexico. I confirmed that it wasn't me. this was in November for four different charges totaling $25. I was told they card would be stopped and cancelled and that a new card would be issued. the new card never came and I just discovered the fraudulent charges were never reversed on my . so I called the branch and explained and was told by the same manager via a teller that they couldn't or wouldn't reverse the fraud charges because it was more than two months. . WTAF? now I'm arguing again with the same manager over a $25 fraudulent charge they refuse to credit my account. I'm moving my money to say the least. I have three accounts and a safe deposit box Disgusting.
-
September 2023 by Gabrielle W.
horrible service, I had fraud with this bank they told me to handle it and call the places myself then come back to them and hand them the claim numbers?!
-
January 2021 by Jason A.
Just opened up a new account. Everyone there was super nice. It was going to take a couple hours for the whole process. They had me drop in with a couple docs. Then called me after they took care of everything for me. Everything went super smooth. Thanks guys!
-
April 2019 by Brenda Hansen
I have a good relationship with this Rancho Murieta location.
-
November 2017 by Milford Reid
I would not open an account with them
