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July 2024 by Alejandro Señorio (RuizSeñor)
In Rancho Mirage this is one of my least favorite Wells Fargo.
The ATM worked great, Fast & efficient ( made a deposit in only under 2 minutes just a couple details to have in mind when using this location's ATM'S.
1) No Drive Thru ATM Sign (that is clear nor visible)
2)The Drive Thru ATM will bend your card if inserted (insert at your own discretion) I recommend you do NFC instead when at this precise ATM.
3)To Thin of a Drive Thru, I was using a small 4 door sedan at the time (I would not recommend anything bigger than a 4 door sedan) for example a Ford Crown Victoria.
A star for each detail, Time is crucial.
However lighting is great at this location.
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March 2024 by Tony Anastasi
They dont deserve the 1 star
Dont Bank here or Do any kind of Transactions They will Screw it up
They Will Lie to you Face pertending to give you good sevice
I had a escrow check from WF Bank another company bought my Loan Wells Fargo would not accept their own check
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March 2024 by Tony A.
dont bank here . They wil lie to your face like your getting good service, unprofessional and clueless if you have a problem they wont touch it or help find another bank
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February 2024 by Clammy Faye - Nancy French
Surprised at all the bad reviews. I’ve only had good experiences here - better and less busy than the other branches. When I had a very complicated estate/ trust matter to deal with, a banker worked with me for 90 minutes and handled it like a pro. This is my bank of choice in the area.
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October 2023 by Leslie B.
I opened up a credit card and the girl is not so warm and fuzzy she was rushing me and I wanted more information. It's called customer service. And the next day I wanted to do something well she was at the door and told me we are closed but the problem is she is rude and I will make a complaint to the corporate office. But everyone else are so nice and they call me by name and I like that. I give everyone else a 10.
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July 2023 by Robert C Muela
Very lazy entitled bankers and tellers if you would like to be treated like a human being try a different Wells Fargo
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May 2023 by the poastman
Very lazy entitled bankers and tellers if you would like to be treated like a human being try a different Wells Fargo
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March 2023 by Terry David
Quite a few of the staff could care less that you are there. A big difference: They are getting paid to be there, I am not. Indifference is one of the highest traits of rudeness. To be fair, the last two visits were bearable, but nothing but the basics. This is the Spirit Airlines of banking, at this branch, anyway. Not all Wells Fargo's are created equal. A few miles away in Palm Springs, close to the historic looking B of A, is a great Wells Fargo, I highly recommend the Palms Springs Branch, NOT Rancho Mirage. The customer seems to matter at this Palm Springs Branch, which is now the only Wells Fargo I use.
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December 2022 by michael onello
Worst branch I've been to.
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September 2022 by Steve Stevens
Extremely unprofessional and downright flaky. Can’t be bothered to reschedule appointments when they are unavailable and make customers feel that it’s their fault when they show up for an appointment.While I get bankers are people too, and emergencies can happen, the least you can do as a branch manager or assistant branch manager is ensure any/all impacted appointments are managed and rescheduled. This is not the first occurrence of this kind of flakiness at this branch - nor do I think it will be the last.
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August 2022 by BJ Plaskon
ZERO STARS. Absolutely terrible services.This branch functions poorly, and is managed poorly. I encountered their incompetence while attempting to open a business account. Personal Banker, ALAN ALEXANDER (NMLS 1114798), and Regional Banking Manager, ZELENIA ZAMORA (NMLS 490442) essentially worked in concert to continually request greater and still greater documentation and details until I was unable to meet there requirements. Ultimately, they decided to not open a business account because one of the non-owner managers of our business was not physically present at the branch office. Our company has multiple officers in multiple states. They actually suggested that I work through their online accounts department because they have less stringent requirements. Indeed, according to Wells-Fargo online accounting there is no need for all business managers to appear at a branch office in order for a business to open a business account. These bankers simply did not care to establish a banking arrangement. They wasted time and energy, but more so, they are wasting their own competence. They clearly have no personal alignment or joy in banking. Their attitude suggests that they stumbled into this profession and they detest this situation and those clients that seek their assistance. This is where our American banking industry as moved to. Our bankers no longer care to actually work with clients and tackle their needs for banking functions. Rather they work to insulate themselves from their community. They seek the security of banking automation, and avoid any work volume that requires them to doing their own thinking.
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April 2022 by Mitra Silva
Not recommend this branch for business and personal banking. The Branch Manager has really bad attitude, I have visited this branch 2 times and asked for help, they are not helpful, specially the management level, the other team and staff not well trained, they have to constantly asked the branch manager for different quesiotns and she was very harsh and unprofessional.
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March 2022 by James C.
.The branch managers were rude to me and unwilling to help a customer , of 30 years with the bank. In the bank within 2 minutes I figured it out myself a bank issue. I will never go to that branch again Rude customer service. THE BANK MANAGERS In THIS BRANCH NEED FURTHER INSTRUCTION IN CUSTOMER SERVICE RELATIONS.
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August 2021 by James A.
I took my sister in to help her with a financial transaction as she is unable to navigate financial transactions as she has dementia They assigned us to a banker and when I was asked what they could do to help us I explained my sister has dementia The banker snapped her necked and stared at my sister and only said "I hope I never get that" I have no words
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April 2021 by Ade H
The ATM Drive Through Wasn’t Working When Arriving And Then For The Median That’s So Close To Cars It’s Not Safe You Can’t Even Fit A TruckScratch My Whole Tire It’s To Narrow Worse Location For The Drive Through
