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October 2024 by Juan Armenta
Not crowded like the national banks, personal service, always a kind greeting and smile. It is like the good old days where your bank actually showed deep appreciation for your business.
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June 2024 by Jean Stephens
I have been a customer at Provident Bank in Rancho Mirage for many years. In all that time, NEVER have I been treated rudely.
The person who wrote the bad review must have wanted or demanded something that they were not, by bank policy or law , able to do.
May George she have a better day today.
The staff there are "always" professional.
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September 2023 by Sol
Extremely low atm withdraw limit, unable to use your debit card at most online retailers, cannot pay bills, no 24/7 customer service or fraud resolution like other other debit cards.I switched from an Amex prepaid card(used for years with zero problems or fees) to this bank and have had nothing but issues accessing my own money. A prepaid card should not work better than an actual bank.Multiple serious security issues send up red flags with this banks online banking. I will happily elaborate if someone from the bank is willing to reach out to tell me how to contact their cybersecurity team.The staff at this location are absolutely the best, they really go out of their way to provide the best customer service of any bank. This review is NOT a reflection on them, only their banks internal systems.
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December 2022 by Julia G.
This review is all about this bank's annual calendars. I have been getting their calendars for 37 years! I keep my account here, all those years, cos of the calendars, and I came to this branch for the first time, as I was driving thru Rancho Mirage, just to pick up my calendars.What's so special about the calendars? Well every year the calendar features only one scene a different artist, who depicts something in Riverside County, such as a historic place. After all those years, or even just 2, the calendars all look alike, and you have to look at the same artwork for 12 months!But the special feature of their calendars, is they have large boxes that you can write all your appts, AND THE PAPER CAN BE WRITTEN ON IN PENCIL. I document my entire life, almost every day for the last 37 years, on this pencil friendly Provident calendarYes, almost all calendars have photos on glossy photo paper, that you cannot write pencil on, and still SEE what you wrote, and you can erase it with pencil eraser.Provident's calendar is just on regular paper, but pages are heavier stock. Also the calendar has only 6 pages, so not heavy. AFer half a year, you flip it over and the months continue on backside.Every year I look so forward to starting a new calendar, but they only come in after Thanksgiving, but I have things to write for next year much earlier than that, so I wish they'd come out amonth before Thanksgiving.5 Yelp stars for Provident calendars! I document my life into them, every year.
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October 2022 by S I
The entire team at Provident Bank is helpful and always cheerful whenever I go in. They always do their best to ensure you feel part of their world. I appreciate all their hard work. I have been with them since I was 13, and am proud to call them my bank. :)
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August 2022 by Juliet Rental
As long as Stacia Doyle is there, I would avoid this bank entirely. Never have I experienced such rude, unprofessional service. Worst experience ever.
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June 2022 by S Ill
The entire team at Provident Bank is helpful and always cheerful whenever I go in. They always do their best to ensure you feel part of their world. I appreciate all their hard work. I have been with them since I was 13, and am proud to call them my bank. :)
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June 2022 by D H.
Staff is always helpful and friendly. Atmosphere is always upbeat and staff goes out of there way to help customers needs. One of the best branches to bank at.
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March 2022 by Juliet
As long as Stacia Doyle is there, I would avoid this bank entirely. Never have I experienced such rude, unprofessional service. Worst experience ever.
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April 2021 by Pearl Sonia B.
I just wanted to give a special thank you to Yoselin osuna-Rodriguez for her wonderful costumer service @ Provident Bank in Rancho Mirage. She always goes above and beyond to take care of all my banking needs. Hard to find service like her. Great job Yoselin!!!
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October 2020 by Aniyah Amelia
Jordan is always in a good mood greeting us when we walk in the door
The staff is amazing with any questions or concerns I have.
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May 2020 by Ramona Alvarez
I HAVE BEEN A CUSTOMER SINCE 1996 AND I AM VERY DELIGHTED FOR THE HELP AND FINANCIAL ADVICE I ALWAYS OBTAIN. EXCELLENT CUSTOMER SERVICE . NICE PEOPLE. GOD BLESS.????❤
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April 2020 by Aniyah&Xzoe channel
Jordan is always in a good mood greeting us when we walk in the door The staff is amazing with any questions or concerns I have.
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October 2019 by Ray A.
I was having a bad week until I stepped foot into this bank. I have been banking with Provident for 6 years and I can't tell you when I have ever had a bad experience. But this experience was phenomenal! I had some issues with my paycheck and Vanessa Tapia listened to me and gave me comfort that she would help. She was patient and kind and really competent when she spoke. I left the bank very happy! With more people using Mobile apps to do their banking I can understand the shift from brick and mortar, but please keep this bank open. I plan on doing more in person banking then I did before.
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September 2019 by Christine M.
I have been banking at Rancho Mirage Provident Bank for over 20 years. I've also done business banking with other "commercial banks" in the area and none have the customer service response our local Provident branch provides. There's hardly ever a line and real people answer the phone and give real responses, not automated options on which button to push. There is no comparison in customer service.