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August 2023 by Brett Langdon
They have a nice variety of hats. They have everything from sun hats to fedoras and even silly hats.
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July 2023 by Roberto S
A little over price but bought what I was looking for
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June 2023 by Beverly Brunkhurst
Still the best place to buy summer hats. Very good selection and very reasonably priced.
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April 2023 by Cheryl G.
Hats Unlimited is a great store with a wide selection of hats in all styles including fun hats and hats for kids. Staff is friendly and prices are good. A special shout out to employee Inti who went above and beyond to ship my seven year old grandson's Nintendo Switch back to us after he accidentally left it in the store. You made a little kid so happy and grateful. We'll definitely be back on our next trip to the desert
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April 2023 by Marcie M.
They have a decent selection of hats for men and women. It's a smaller less cozy store after they moved from their previous location across from the Cheesecake Factory. I would give more stars but the service is horrible. There was only one cashier and she took a bathroom break as noted by the piece of paper that was posted on the cash register. She finally came back after I waited for about 5 minutes. Anyone could've walked out with hats at this point. She sat on a chair behind the counter and there was a huge plexiglass divider between us that made you feel like your visiting someone in prison. I saw lots of handwritten paper signs telling you the return policy, all sales final, no exchanges etcetera. It was very unprofessional. I guess none of that matters if you are desperate. It is very slim pickings in the desert when it comes to finding a good hat!
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October 2022 by myrna israel
Store inventory great!! Customer service needs improvement.
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September 2022 by Myrna I.
The inventory is exceptional!!!! Customer service is terrible. Had a very bad experience with a male employee. He was rude to the point that makes me consider not shopping at Hat's Unlimited. Might I suggest talking to your employee and offering him some customer service training? I have shopped at Hats Unlimited for many years and enjoyed every purchase until today. Yesterday I walked into the Rancho Mirage store, no greeting, no person to be seen. Then I find the salesman with a long braid and glasses sitting behind the counter. While he knew I was in the store looking around, no help was offered. I did find two hats and took them to the counter to pay for them. The next day I returned to Hats Unlimited wanting to only exchange the color of one of my hats. The very same salesman was still sitting behind the counter. I explained that I just wanted to pick a different color for the same hat. While I was looking he actually came from behind the counter to tell me that the receipt in the bag was for a different store. I then realized that I had brought the wrong receipt with me. I mentioned to him that I made the purchase just the day before and only wanted to get a different color, Over and over he said that he was unable to let me choose a different color without a receipt. At this point, I am getting frustrated with him for not giving customer service or satisfaction. I do understand there is a store policy, but clearly, this could have been the exception to the rule to make the customer happy. He accused me of yelling and having a bad attitude. At that point, I asked for the Manager's name. He asked me why I wanted the name and after asking several times he finally wrote it down on a card for me. This could have gone much better, instead, this salesperson was so rude and chose to treat me with disrespect.
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August 2022 by Michele Best
We got these hats there. We are both happy with them.
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August 2022 by Joe G Dougherty
Great selection but dangerous corners on their shelves. I bumped into one and needed a paper towel to mop up my blood. Interesting that the young woman behind the counter didn't have much concern about a customer getting injured in her store.
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August 2022 by Loretta K.
Great hats!! Sales people wonderful Have from high end to low end hats Went back and brought more
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July 2022 by Jean Pierre Brouard
Well today is my 12th year anniversary&me & my family are staying across the street from this store, so I thought while my wife & kids were in the pool,I would go across the street to get my wife a hat,so I walked in,nobody was in the store but me,then a few minutes later a guy comes out, like I interrupted his brake or something, didn't say welcome, or how can I help you, so, I asked if they had any sports team's hats? He said no,like I asked him a unprofessional question, I felt very unwelcome, so I just walked out. I think you should have more "PEOPLE FRIENDLY" workers in this store.
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July 2022 by Chris Armijo
Any type of hat you want. Fun place to see.
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June 2022 by Jordan Alexandra M.
I love my new, black, wool, Greek Fisherman's Cap! It even comes with a Certificate of Authentication. It is an Aegean Fisherman's cap - the ONLY Authentic Greek Fisherman's Cap obtainable in the U.S.!
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April 2022 by Kathy Crawford
Very beautiful store it didn't have what I needed but the store is very nice and good customer service
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March 2022 by The Magic Scot
Hats, not caps. If you are looking for a hat, this should be your first stop. Average priced hats, as well as "name brand" hats. Men's and women's hats. And, selections!!! An amazing assortment of hats.
