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October 2023 by Larry Wright
Very helpful. If prices slightly higher on appliances it is made up for with service or problems. You will talk to a human and they will satisfy you if possible
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September 2023 by Nick F
I spent a lot of $$$ there for a home remodel and the Bosch double oven was defective. Bottom line Ferguson does not stand behind their products.Horrible customer service.I will never go back and would never refer anyone there.
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August 2023 by Edgar Pedroza
Ferguson in Rancho Mirage has such a nice showroom of their many products from sinks. faucets, tubs, Jacuzzi tubs to bar fridges and so much more. Staff here is very friendly and will help answer all your questions.
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August 2023 by Steve Tabram
Ellen was fantastic and the quality of products is exceptionalWould recommend
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June 2023 by Bill Golf
Horrible place. Went in and was told that someone would be right with me. Kept checking in with the lady at the front and she kept saying someone would be right there. 30 minutes later I walked out. I was going to buy all new kitchen appliances with unlimited budget. Big loss for them but someone else’s gain. Just go somewhere else and don’t bother going there. My first experience but friends told us they have had same experience and shop other places. And there was no other customers there. Just me. Sales people just sitting around and couldn’t be bothered. Won’t be long before we see them close up shop if they don’t change their ways.
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June 2023 by Christina Higuchi - Dezine Refined
Oscar Torres at Ferguson with Client Services was very helpful with his assistance on a rush order request for a client. We began the process on 5/25/23, scheduling shipment from Anaheim to Indio by 5/30. With the Memorial Holiday, all went according to plan. He assisted the client as well with a credit toward the replacement item. He was kind, helpful, professional and quick. Thank you, Oscar. You met our deadline by making this possible!
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June 2023 by Steve L.
Two months ago I went to Ferguson to look for a gas cook top. I met with Hallie Hays, Showroom Manager. He was super knowledgeable regarding specifications of the various available cook tops with sizes and features. Hallie helped me narrow my selection down to 2 choices Wolf and Miele. I called Hallie from my home and he walked me through taking measurements to ensure that the new cook top would properly fit with the stone slabs in place. On a Friday morning I placed an order for a Wolf cook top. The cook top was delivered Monday morning by Ferguson personnel who were very cautious and conscientious. From my experience I would recommend Ferguson's for their professional and friendly manner in selection of a cook top or any other product. I look forward to doing more business with them in the future. This is definitely my one stop shopping gallery for appliances. Thanks so much for all of your wonderful assistance.Elaine
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April 2023 by Shannon V.
I had to order a new subzero to replace an existing one at my parents home in Palm Desert. I don't live in the area and never visited the store but handled everything over the phone with Hallie. Hallie was terrific as I had a complicated situation trying to get the 35 year old existing refrigerator panels that matched the rest of the kitchen cabinetry to work on the new refrigerator and he figured out how to get a retrofit kit and referred me to a fantastic installer. I drove to my parents and met the installer and everything went so smoothly. Thanks to Hallie he made a potentially difficult removal and install easy and painless. Appreciate the service from start to finish.
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April 2023 by Dave Purcell
Excellent and knowledgeable staff. Great product selection.
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February 2023 by Brad Peters
My sore experience yesterdayBad customer sevice i was in store yesterday ytre lady the front I not helpful .I thought was receptionist o told was looking for bath hardware . Same time another couple come she she was more friendly I just notice . After check display was looking for price of r the two set hardware and I ask her if be able again she turn on to another customer .told waiting 1 minute .She walling way talk another customer in front doorIts really bad attitude and rude Im not sure if looking type care or notHowever I writing this review to manage notice the store was busy and sales was not efficient or polite enough .Also I have another male sales person on the phone all the tome the store several customer walking if not attention.So walk way after picture the hardware I like I will buy 5 I need for 5 bathroom and I cal my design and end picture he will LA store .Basically you lost over $10.000 sales easy sales .Im not its matter for store if you do make training. you sales people better because one have on store have approach properly .No choosing who talk by color, look , gender age tecGood luck I will never referral this store .
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February 2023 by Tom Jenkinson
Got a great kitchen sink fixture.Lots to see here.
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February 2023 by Jacqueline B.
Hallie the manager is back from OC, and he saved me a nightmare. He identified my faucet from a picture I text to his cell he gave me, as I lost the paperwork and it is seven years old and dripping.Hallie matched it up in about 5 minutes, and text me back the model number and another picture that matched. At no charge, Hallie is sending me not only the cold cartridge but the hot cartridge's as well, for my plumber to install.These cartridge's if I had to purchase are $80.00 each. Hallie knew there is a good warranty and he had them in the showroom stock in Rancho Mirage. Hallie is the epitome of great customer service, and after 30 years in the industry, I never need to look online again for anything I need to change or add in my home appliances, renovation and lighting.Jacqueline B Homeowner in Palm Springs
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February 2023 by Robert B.
We are starting our kitchen and master bath remodel, and the first delivery came today.It is awesome that Fergusons does their own appliance delivery, rather than 3rd party (those guys always seem to be in a hurry, and a bit careless.)Miguel and Moses from the Indio warehouse were communicative, took GREAT CARE with the appliances, and super FRIENDLY!Since we have so much more to come (appliances back-ordered), I now have a comfort level with the delivery process and personnel.
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January 2023 by R R.
When at the showroom, I was looking for a replacement chandelier and Ellen Davenport saw me on the floor and listened to what I wanted and directed me to a beautiful chandelier that I ultimately purchased. I Really appreciated her professional knowledge and friendly demeanor. The chandelier arrived in about a week and she kept me informed on its shipping. She also connected me to an electrician who did a great job installing the chandelier. I don't write a lot of reviews, but when I do, it's usually because someone went above and beyond my expectations. I highly recommend Ellen.
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January 2023 by Sharon N.
Salesman was not knowledgeable about our product choice we found online. I thought it be good to talk to a salesman to confirm it was the right choice. We knew more about it he than did. The item was delivered on designated day but just dropped in front our house. Legs were broken. We had previously ordered similar item from Home Depot who did everything exact opposite of high end Ferguson. See ya.
