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June 2024 by Christina Sanchez
The worst store you could possibly go to. Don’t come here to open new lines. They will screw you over and tell you the incorrect amount of $$ you will pay per month. Wish I would have never opened my new accounts with them.
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June 2024 by Val
My whole family has Verizon phones . I recently had an issue with my phone which I purchased through Verizon, in Rancho Cucamonga, CA. I had to have it substituted with a new one since it wasn’t charging anymore . This was about 8 months from my initial purchase . They told me to send the phone back to them within 5 days of the agreement , which I did using the UPS store nearby. It was all done and I kept my receipt . After about two weeks, I received a message saying to send the phone, and that I would be charged $ 500 if I failed to send it . I called Verizon , was on the phone for about 45 minutes , let them know about the problem . and they said they were waiting . A week later, I received another similar text , so I called them back. I was on the phone for another 40 minutes or so . They told me they received an empty package …?!? I told them my husband had sent it ( without a doubt) and we still had the receipt , and that if UPS loses it or someone else at the factory’s reception facility , it shouldn’t be on us . They said they would investigate further and get back to me . After about 4 weeks I was debited $900 dollars . I called Verizon again and they looked into my case history and noticed nothing was done about it . They told me to wait another 5 days to a week and they would get back to me . Verizon’s procedure and integrity is completely at fault . I find I have to pay $900 for their inefficiency and dishonesty . What I noticed about this company is that if you’re buying, everyone runs after you , if you have an issue , no one cares . How can companies and their employees be so careless ..? I am obviously closing my family account with them and will never purchase Verizon again.
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April 2024 by Judea's Progress
Thank you Miss Vanita. Made my transition to Verizon easy and fun.
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March 2024 by Breanna F.
I went in to pay my bill and was greeted by the manager Eric. I was going to the gym immediately after leaving and he introduced me to America. She showed me a number of wireless headphones which I was desperately in need of. She was able to assess my needs and assisted me in choosing the option that was best for me. I appreciated having a genuine interaction and conversation. I will definitely be returning to this specific store. Eric has a great team and it is shown by his leadership!
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March 2024 by Roger Chain
Very fast service. Kind employees, and very knowledgeable staff.
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March 2024 by Lauren D.
Today we went in because my fiancés screen protector had a bubble. Less than 3 months before I had to go in and get a new one on my phone as well. Being familiar with this service they provide we go in and right away are hit with not just one but two really outright rude associates. Then I even told them well look Jerry the SM took care of it last time I came in and three employees including another "manager" named Gerardo proceeded to tell me well maybe Jerry just made an exception for you. This is the worst customer service I've ever encountered and these people are taking our money every month and every time we've upgraded we've spent hundreds to get all the fancy new gadgets. Please escalate this and get these employees new jobs that don't involve servicing the public!!
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February 2024 by Danny C.
LLUVIA MORENO lied to me i got new phone for my business account which is a new line so it comes with a free phone I have 18 lines so I would know she said yes it does and I said add basic line which for business is 30-40 monthly . She said I'll add it on to your account and add basic internet I signed tablet and said it will be free phone and $35 monthly on your bill. I left and looked on Buisness account online and it added 126 to my bill. Don't trust her she's just preying on people thinking they won't check. Just so she can get commission
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January 2024 by Riley Marie
I had to go back to this store 5 times in one day. I wouldn’t recommend this service to anyone and i was still charged a $40 service fee after them screwing up the set up of my phone up so many times they even forgot to add my phone number to my phone?GO TO A NORMAL VERIZON not here!
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December 2023 by Nicole d
If you are looking to be abused and mistreated this is the right place for you to go. I had an appointment and the girls words were,”how can I help you ?” but her actions and attitude said the opposite. She spoke to me for two seconds and I realized I was on my own and she returned to her face time call. I thought maybe I should ask someone else for help but he wasn’t much better. So I left, if you want a new phone you’ll have better luck going to the Apple Store. They’ll greet you and make you feel like they’re happy for you to be there and help you solve your problem. This is my second subpar experience with this location maybe another one will be better.
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November 2023 by Ryan C.
Vanita was the one who helped me today and she went above and beyond helping me today ! She's a real one! Definitely coming back if I need anymore help! :))
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November 2023 by Katty W.
Went in to pick up an order we were told would be ready, asked the guy, don't know his name don't care at this point and he was an a**hole to say the least. I couldn't get a word out trying to talk to him or explain to him our situation etc. he kept cutting me off and saying well I can't help you because we only have one order ready for pick up etc. he didn't bother to ask name, order number or anything. Just completely disregarded me and our issue, walked away while I was talking. Just honestly the worse customer service I have seen from anyone in I don't know how long. Around 7pm on November 2 2023. He made us want to cancel our orders completely.
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October 2023 by Krit I
Wow, I've had so many bad experience at verizon store. Mrs. Vanita is the best of the best sales person and representative we've ever had entire 3 years. I wish there are more like her instead of aggressive sales pitch with bad deals. This is how you keep a loyal customer to stay. Verizon needs to have their representatives like her.
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September 2023 by Sherif F.
I want to give 5 stars to the manager of Victoria gardens branch his name ( Jerry) because of his hospitality and he is professional in his position .
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September 2023 by Brian Geary
Extremely unhelpful and felt like the did not want to have to deal with anyone. I saw a few others experience what happen to me. Just pulled up my account info and then told me to call customer service.
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August 2023 by Melanie M.
Showed up today, worried they might be closed early due to the soon arrival of Hurricane (Tropical Storm) Hilary, but they were open! Went in, was quickly greeted, and then was immediately assisted with getting my son a new phone. They had what he wanted in stock, gave us a great price on our trade in, explained the pricing clearly, put the new screen protector on diligently, started the transfer of data from the old phone to the new phone - and we were out of there in 40 minutes.... We are happy customers!
