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July 2024 by Sandra
Easy to get in and always clean. The building is always clean, too. The restroom is inside the office, so make sure to use the restroom on days that the office is not open. The girls at the front office are very friendly and will help you out with any issue a problem you might have.
Update : 7/27/24
12:00 noon no one is the office and waited 10 minutes. There is no note on the door and not answering the phones. Another lady said she's come by twice on 2 different days, and the office has been closed
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June 2024 by Frank Moreno
Please do not rent here. They are a bunch of crooks! I was on Google looking for storage in either Upland or Rancho Cucamonga. A third-party company gave me the information for storage Max Self Storage at 8363 Foothill Blvd., Rancho Cucamonga, CA.
I was told there was no activation fees, no lock fees, and you could use your own homeowners insurance. Then I called today June 4, 2024 as I had a reservation for a unit there I spoke to the gal on the phone and to my surprise, these are the fees that they don’t tell you about :
* Activation Fee $24.00 + $14.00 a month X 2 months upfront - $28.00 + Lock Fee of $16.50 and you have to use their lock. So for a 5x15 storage is $129 per month plus all these fees upfront.
Total cost upfront is $197.50 and the rates can go up at anytime at the amount Store Max decides to charge. They lied about their rates and they won’t let you use your own homeowners policy for three months, which allows them to charge you three months at $14 a month before you can change the insurance. This is clearly an illegal process and obsessive fees. I strongly recommend (you not ) get a storage from this company. THEY ARE CROOKS!!!
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March 2024 by Jamiqua Mushatt
Called to inquire about a storage unit and the moving truck, I was told that you have to get a 10×20 or larger to use there truck ?. 02/23/2024
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December 2023 by Ant Garcia
Was in need of a storage unit for my household goods and came across Storage Max. I called prior to going in and set a day and time to stop in. Upon arriving I noticed the code accessible gates and the cameras surrounding the property which assured me that this would be a safe place to store my belongings . When I entered the office I was immediately greeted by Angelica. She was knowledgeable, professional and very efficient. We decided on a unit that would fit my needs. This is by far one of the best stress free experiences I’ve had when moving . Thank you Storage Max. Thank you Angelica.
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December 2023 by Max Cherubin
I give you one star, if I could I would give you zero star. Regarding your rent increases every 3-4 months the average increase amount is around $15-$20 more per month. You should let your tenants know that you only support short term storage rent and if they go over 1 year, you will raise the rent $15-$20 per month. These rent increases are not industry standards.
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December 2023 by Denese Leath
I'm so mad it's Christmas eve this place said they will close at 2 it's not even one and it's closed I have to get Christmas gifts out of my storage I called no answer I'm at the gate honking the horn no response I know someone is here both cars are here what the hell
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August 2023 by BathiYah Jaan Thomason
The manager is very professional, helpful and nice. The facility is very clean, reasonably priced. I am so glad I chose this facility
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August 2023 by Jose Velazquez
Excellent service
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July 2023 by Roni S.
I would have given them 0 if I could, the office spaces they rent are HOT during the summer months. It's been that way for over 5 years and every year we go through the same thing. They put a band aid on an old air unit and think it's good enough. Even the fans with the door open do not help. Come by and see for yourself before you rent an office unit. Owners don't care guess because they don't sit in an oven. Sorry for the bad review, but tried to communicate with owner many times they just don't care and are not willing to fix the problem property.
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July 2023 by Bethiah Jean Thomason
The manager is very professional, helpful and nice. The facility is very clean, reasonably priced. I am so glad I chose this facility
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June 2023 by BathiYah Grace Thomason
The manager is very professional, helpful and nice. The facility is very clean, reasonably priced. I am so glad I chose this facility
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June 2023 by Bethiyah Jean Thomason
The manager is very professional, helpful and nice. The facility is very clean, reasonably priced. I am so glad I chose this facility
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May 2023 by Yvonne Y.
Went in last Saturday to update my account. The new manager was doing her best to help a customer on the phone. She was able to greet me. However, the person on the phone needs to understand that you must come into the office to make changes to your account personally. I've a storage unit for a longer period than necessary, but I know you must follow certain protocols in order to pay 'online' or by phone. The manager was able to complete her phone transaction and then helped me. Thank you! hope your afternoon was better.
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May 2023 by Steven Kiss
Actually never been there. Went did my taxes at Jackson Hewitt in the business center. But it very clean area
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February 2023 by Crystal Ketchup
Extremely TERRIBLE customer service. "Stacey" making rules that are not posted! If the facility is a cashless facility you should take the time and post a nice visible sign that let's customers know of this stupid case by case policy.
