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December 2023 by Lena A.
Came here for my last stop to get a Christmas gift. 8:40 and the doors are already locked. The store shouldn't close until 9. Someone is standing in the store by the register but won't even look towards the door. Very annoying.
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September 2023 by Anne W.
I was a good customer for years but after today I will never buy from any Soma. Their customer service is terrible. I know a couple other people who will not shop with Soma again either. So there must be many more. I went to "exchange" 2 items for the exact items but different sizes. The clerk returned the two and then starts to charge me for the exchanged items. She was about to charge me $83 for a $42 item that I was about to buy, but I ended up going out of the store with nothing. That location has never had friendly employees. Not sure about other locations. I am done with Soma. Horrible experience.I did speak with customer service at the 866 area code and she resolved the issue, although I still feel the same about the Rancho Cucamonga location and the employee, named Siana, associate number 00000173600, that tried to charge for for just the exchange.
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September 2023 by Javier Jaraba
Great service and very knowledgeable staff.
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August 2023 by Marisol Mata
Kami was amazing. She was so nice, patient and knowledgeable. Best experience ever.
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June 2023 by Janet G.
I went to Soma with two of my friends and Kami helped us all find perfect bras. We had a wonderful experience and they had a great selection in stock for us to choose from. We will definitely be back.
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May 2023 by yolanda berrios
I went to the store on Saturday, expecting to have the same service I always get when I arrived at this store location. This experience was completely unexpected the associate was helping me but couldn’t find my size all the drawers were so disorganized. When I asked if they had my size in the back she said she could order them but never helped me at all. All three associates were taking and just never asked to help me at all. The manager was asking who was closing with her and just when on with their conversation. I decided to just leave. Will not be going back. So disappointed I have been going to this location since it opened.
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April 2023 by Tina P.
Went on Wednesday! Berniece helped me find what I needed! Did proper measurements and explained what I needed to look for in a well fitted strapless bra. Another store had my fit all wrong! Like 3 sizes too small! I was so happy that I referred my friend who went in that same day and spent a couple hundred dollars!!! I won't go anywhere else again!
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April 2023 by kristin C
I have a bigger chest and was looking for more comfortable bras. This was definitely a winner. They were all so helpful, especially Kim. Would recommend
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February 2023 by Jennifer L.
Just wow! The customer service here is AWESOME! my friend and I came in for a bra fitting and Janelle (I hope i am spelling it right) attended us. She gave us an accurate bra fitting and let us try out different bras until we found the right fits. She made sure we felt comfortable and was super attentive and she taught us some things about bra wear that we never knew about! The bras here are so comfy, great quality, and super cute! We both left with 2 bras and we can't wait to come back to buy more! They also offered a deal since we spending over a certain amount which was a huge plus! After being to multiple places like Victoria secret, Macys, and other stores and I can say I felt the most welcomed here and will be back!
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January 2023 by Roz Burt
I was in the store last night at 4:45 or so and looking at bras in the back near the register and I asked the associate if she knew if my size was on the rack before I search through all the bras on the racks. She answered all the sizes on the rack are all that we have. She never said we are closing right now. I found sizes to try on and as she was helping a customer I looked for another employ to ask if I could try on the bras I found.When I asked the woman standing at the door she said the fitting room was already closed. She was locking the door without telling anyone in the store the store was closing at 5:00. A woman with a birthday certificate was loudly stating she lived nowhere near the store and she needed to try on what she was going to purchase. I was told they were closing early it was around 4:55.The employees acted strange as if it was a secret closing of the store. They are not communicators and the both are not assets to your store and should be replaced with more enthusiastic passionate workers. I had never been in the store before. Probably would never return
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September 2022 by Linda S
Nothing like shopping for the best with reasonable prices
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September 2022 by Pam Shellner
Great selection, helpful staff
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August 2022 by Alyce Kozar
Not the experience I was expecting. I made an appointment for a fitting, when I arrived and checked in a women fitted me and sent me in a fitting room with 3 different bras and then never came back. Never checked how they were fitting, how I liked them, how they were looking, absolutely nothing. My mother tried finding this women and never found her. We did however find Jane who was helpful, knowledgeable and kind. She helped me find bras that fit my breast size perfectly and was very positive.I’m not entirely sure what the appointment was for if I was just left and forgotten. I want to also specify that although they were having a large sale and were telling people they were busy and understaffed, there was only 5 other customers and 2 associates on cashier, and 4 associates assisting customers at this time. Although I did like the few bras I purchased I don’t think I would like to return as besides Jane no other sales associate seemed helpful, or pleasant.
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August 2022 by Birdie B.
Not the experience I was expecting. I made an appointment for a fitting, when I arrived and checked in a women fitted me and sent me in a fitting room with 3 different bras and then never came back. Never checked how they were fitting, how I liked them, how they were looking, absolutely nothing. My mother tried finding this women and never found her. We did however find Jane who was helpful, knowledgeable and kind. She helped me find bras that fit my breast size perfectly and was very positive. I'm not entirely sure what the appointment was for if I was just left and forgotten. I want to also specify that although they were having a large sale and were telling people they were busy and understaffed, there was only 5 other customers and 2 associates on cashier, and 4 associates assisting customers at this time. Although I did like the few bras I purchased I don't think I would like to return as besides Jane no other sales associate seemed helpful, or pleasant.
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July 2022 by Shaneal B.
The manager Doshia is always helpful and attentive when I shop there, as well as excellent customer service from Mia. Good job ladies appreciate your services. I definitely will be coming back.
