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October 2024 by Brianna Vick
Brought my 18 year old cat who took a turn for the worse over the last month. The older female vet was SO compassionate and was truly exactly what we needed. She is a gem! It was decided that there was nothing else we could and we would bring her back in 2 days to be euthanized. Dr. Kim came in and didn't introduce himself, didn't walk us through this traumatic event and spent about 10 seconds with us, put our kitty down and walked out. Not one ounce of sympathy or compassion. I understand for him this is probably an everyday thing and this is a business. Look, I really don't need to be coddled, i'm a big girl and this last moment of my kitties life isn't about him or me....But at minimum at least walk us through the process, what to expect and be just a little bit kind. It doesn't take much. I don't think id be back for something like this again. I could have taken her to the pound and got more kindness.
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October 2024 by Jenny Tashman
Sheesh, now I understand all the negative reviews around Dr. Kim. Office staff was great, but definitely will not be back. Spent maybe 20 SECONDS in the room with me and my dog, did not even make eye contact with me and had the assistant come in the room and try and hand me a $400 bill for my dogs ear infection. Good vets are hard to come by and this one is not it!
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September 2024 by Lux Lisbon
Dr Z is so sweet and personable, unfortunately the rest of the staff is not :(. The women at the front desk did not greet me when I walked in despite it being completely empty. When I was waiting for my dog, the front desk staff kept talking poorly about patients after getting off the phone with them. She also kept referring to people as stupid
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August 2024 by Melody
Honestly everyone is great but the vet! I forgot his name. He saw my kitten for less than 5 minutes and decided there was nothing he could do for him. But he was quick to refer me to a specialist that is partnered with this place so I can get surgery asap! Said my kitten couldn’t afford to wait for the surgery to remove his eye. I had to ask for antibiotics, and ointment. Fast forward about a month later my kitten is so much better and does not need surgery. 0/10 for the vet. He sucks. Ointment and antibiotics and the visit were highly overpriced as well. Go elsewhere.
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August 2024 by Bettie H.
The doctors and staff are very caring. I've been coming here for 3 years and have always been happy with the service.
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August 2024 by Mark A.
The place is clean and the prices are reasonable. I would do some research before hand on what your pet might need before coming here since they might try adding extra stuff that your pet might not need. The workers are friendly tho. I have been taking my cats here for the past year and they handle them with care. One thing that is inconvenient is that they don't do walk ins. Plan ahead.
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August 2024 by Sakena K.
The staff is so nice and always have appointments it's so close to me convenient clean and very professional
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August 2024 by Jocelynee O.
I absolutely love Rancho Regional Veterinary Hospital! My dog is very accidental prone so this hospital is a godsend! They are always available on the phone and if we can't get same day appointments, we can guarantee get same week appointments. We've been coming here for 3 years now and never had a bad experience.
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August 2024 by David S.
Very kind and patient. Took in our dog for vomiting. They gave us the right medication, and guided us through the recovery process. Very helpful.
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August 2024 by Miguel L.
I have been bringing my pets here for 7 years now and have always had a great experience. The staff here are always professional and pleasant. I had one of my pets pass while under their care and received a beautiful condolences card from the staff. I really appreciated it.
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August 2024 by Samantha O.
I have been bringing my pets here for 7 years now and have always had a great experience. The staff here are always professional and pleasant. I had one of my pets pass on while under their care and received a beautiful condolences card from the staff. I really appreciated it.
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August 2024 by Paul S.
Always a great experience! The staff is attentive and the doctors always prese t multiple treatment options. I have been bringing my pets (3 dogs and 5 cats) here for over 12 years. I have never been disappointed.
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August 2024 by Valerie P.
Easy scheduling the appointment, Vet very thorough and competent always bring my dogs here when I need a comprehensive exam because I know they will do a good job
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July 2024 by Niesha P
First time visiting this vet. Maggie was so kind and provided helpful information. It was nice not to have an excessive wait when arriving for our 2pm appointment on a Saturday. All of the staff were attentive and caring for our little "fur baby".
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July 2024 by Sandra Solano
Very good and friendly staff. Always very loving and concerned for the health of our sweet babies. Thank you.
