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December 2023 by Michelle B.
Just want to send this out. Mark and Isabelle are amazing and very knowledgeable. Gerber had our car for longer than we expected (Not Gerber Fault) but we could not be more happy with the service and communication of this business. Highly recommend.
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November 2023 by Adrienne Henson
Service was great and they were very transparent about what work needed to be done, along with lead time.
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October 2023 by Adrienne H.
Service was great and was very transparent with what needed to be fixed, along with lead time. Would highly recommend.
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September 2023 by Martin Barajas
IF I CAN GIVE THESE GUYS 0 STARS I WILL!!! NEVER EVER AM I GOING TO GO THROUGH THESE GUYS AGAIN FOR REPAIRS!! ALL THEY DO IS DRAG THERE FEET MY CAR IS DODGE CHALLENGER VERY COMMON CAR AND ITS TAKING NEARLY 2 MONTHS FOR REPAIRS!!
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September 2023 by Hilo ..
I would not recommend this place, my personal opinion No communication on when your car would be ready, and no customer service, My review is based on the customer service person inside the shop He was extremely rude and he didn't let you talk when you had a question, or if you wanted to say something, extremely upsetting that you have to deal with people like that. Oh and don't expect him to call you any other day because he only calls customers on Tuesday and Thursday any other day you are screw. This person was M.J.
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August 2023 by Kennedi K.
Great service very helpful, fixed my car looks like it's brand new! Car came sooner than expected.
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December 2022 by Adam Sunderland
Great work done here. I've been bringing my cars here for about 10 years, and the work is always excellent. My car usually leaves looking better than new.
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November 2022 by Bryce F.
Disappointed is the very least I can say in terms of my experience with proline. Im a 21 year old who's never gotten into a car accident and is fairly new to the car repair process. I also never write yelp reviews, let alone complain about anything. The first person I met was carlos who was very eager to assist me in repairing my drivers side door, which was wrecked in the accident I was involved in. For starters, they had my car for a month and about 4 days which would've been fine if, 1. they repaired everything to the best of their ability and 2. if whenever I called for an update on my car, they could've had a solid estimate for when it'd be ready. They went back and forth on dates and kept pushing the pickup date further every time I spoke to them. Upon getting my car back everything seemed great and I was content. Until I started driving it and got home to look at it more closely, first issue was that my steering wheel was not aligned correctly. Second issue was the control panel under my touch screen was not fully locked into place. They returned it to me half attached which made no sense because it was a very easy fix..(Ended up snapping it into place myself since they never got back to me about it). Third issue was that the tint on my quarter panel window was chipped for some odd reason which I just recently noticed a few days ago. Also found a scratch in the paint on my driver side door handle. Fourth issue I just recently found is that if I'm rolling up my window it stops prior to rolling all the way up and then goes back down...Fifth and final issue that proved there's a severe lack quality control; the door that was affected in the collision was not flush with the rear driver side door and left a space where I could hear wind while it was "closed". I finally took the car in once again because approximately a week ago it was raining and I woke up to leave to school and discovered WATER was leaking inside through the gap they'd left because my door wasn't properly placed onto the car. The only reason I am giving proline 2 stars is because everyone is very nice & the kind receptionist got me a rental car to use while they realigned my wheel, and attempted to fix my door...Unfortunately, being nice doesn't cut it for the job that they did on my car. To wrap it up, my car doesn't look like $7,800 worth of work and I'm disappointed that I was excited to get it repaired here and it came back in the condition that it did.
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October 2022 by Romario A.
I had gone to Proline back in June 2022 due to the fact my car got hit and was looking for a shop nearby to repair the car with good reviews so I thought "ok I'm sure they do good work." The first person I met Carlos was courteous and helpful and made the process smoothly which was gave me peace of mind so for that I can give a good review. But only reason I'm giving my experience 1 star was only for the fact that the body of my car was not at my standards at all. Pretty thickish layer of bondo on both of my quarter panels was applied (which cracked over time from driving) , some fish eye was found around the areas that was worked on (quarter panels, trunk, bumper) my rear bumper was unevenly aligned to the point that my trunk makes contact and there's a scuff on it now. My trunk at times doesn't close as it should. The "Camry" emblem has a minor gap that should be closed. The plastic tabs that go on the tail lights were damaged. Even found a scratch on my rear window tint. They offered to repair all of it but took days to get back to me and I honestly was disappointed over the fact that it took that long to get that going (and just didn't trust their work anymore) and didn't go back. My experience was honestly not good. Nice people but just the work really wasn't it.
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August 2022 by Valerie H.
I was referred by Steve's towing after being in an accident. I am so thankful! Nowadays good people, quality work and fast response times ARE THE HARDEST TO FIND lol well.... Not here Carlos has been my point of Contact from the start. He's been wonderful about keeping me informed and making sure my cars getting back up and running! If you want good quality work and service, I highly recommend this shop!
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July 2022 by Christopher P.
I own a car rental business and I always take my cars to this spot whenever the vehicles get damaged by renters. Their work is not only as fast as possible, but the extraordinary attention to detail is unparalleled. Vehicles always come back looking brand new, better than before. No questions about it the value always exceeds the cost from auto collision specialists like the proline team.
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June 2022 by C C.
I have used this company twice and these guys are amazing. My car came back beautiful, looked & felt brand new. Carlos & Noel are really nice & do a great job. I would definitely recommend this company. If you're looking for a company that is legit & does a great job, look no further.
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June 2022 by Tiffani W.
Horrible service they took 2 months 2 repair my car.I literally went in the shops after they had my car for 3 weeks and they hadn't starting doing any work.Not even minor repairs started I mean nothing.Jose just kept giving me his word it would get done in a timely matter.Unfortunately that was not the case at all!!Then upon finally getting my car back it was driving bad and the under carriage was hanging down.So after an additional 3 days I got picked u it back up.The 1 mile drive home was good.The next day when driving I noticed a knocking sound from my car.I had to take it back to pro line unfortunately and they said it was something I've done of course they didn't take responsibility. I ended up taking to a real shop and paying $1300 to have it running 100%.Pro line talk a good game but are not a good auto body shop at all.Careless work,bad customer service,cheap parts and waste of money for sure!!Beware!!
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May 2022 by Mr. O.
I specifically chose this shop due to the high reviews but unfortunately my experience wasn't positive. I had to bring my car back because there was runs in the paint, fish eyes, dirt in the paint and a section wasn't fully painted. Didn't expect the lack of quality I recieved after reading but someone definitely dropped the ball.
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March 2022 by Lori W.
Carlos took good care of me and the service was great ! He kept in contact with me throughout the entire process. I highly recommend this place.
