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January 2024 by Jeremy James
Bought an alternator online at Napa website had it for couple months then it failed, there’s a lifetime warranty on it. I went into this store to get a replacement or refund, older lady turned me away said there’s nothing they can do there wrote down a phone number and told me to call it. So I went to another Napa store right after that and the gentleman there helped me out right away and gave us a full refund, because they didn’t have anymore in stock. Will not be going back to this store.
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January 2024 by Reuben Hernandez
That's where you go if you need a battery!
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January 2024 by Robert Forbes
Lots of parts in stock and Jeff was very helpful in finding the right parts for my vehicle.
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November 2023 by Sean Calhoun
DO NOT BE IN A HURRY TO FINISH working on your car near closing time! I called like 10 or so min before closing as I was in route to the store to grab a part real quick... the woman answered the phone saying "please hold" before I could say anything.... I go to the store before they close and the door was locked and I was still on hold!I love NAPA but near closing time... zTHEY SUCK!!
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November 2023 by Alessandro R.
Went in on a whim before checking at AutoZone for a relay I needed on my car that would not start. I was helped by Terri who looked it up on the system but did not find a match. She then brought out a book and found the part manually! Plugged it in and my truck started right up. Big thank you to Terri.
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October 2023 by Daniel Kennard
Was unable to find the plastic wiring pieces I need, both employees worked to assist me. After researching for the part in their manual it was clear I needed to purchase the part elsewhere. I appreciate the attempt.
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August 2023 by Gambit Wigbandit (Gambithewigbandit)
If this is the distribution center in Ontario, this place has just about all you need for your automotive needs (or it will be there in an hour or two)
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August 2023 by Christine P.
The website is a joke the prices are out of this world.. and the shipping is so slow I think I'm going to go back to cancel 2 days and Nappa still hasn't shipped yet! Think I'm going to just go back and cancel based on principal alone
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May 2023 by Lisa Lestock
Very helpful and friendly service
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April 2023 by Thomas Johnson
Been dealing with them for years. Always good service.
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April 2023 by Simon Valdez
Great place to get a steak sandwich.
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March 2023 by Claudia Aguirre
My husband went to get a battery for our RV at Napa auto parts in foothill Blvd in rancho Cucamonga CA 91701 the employee that at the front desk at the Moment was rude disrespectful and careless about disable customer like my husband.i didn't got his name but this is his description: he is Hispanic .with earrings and tatus. my husband who is disabled unable to use his hands . ask him to write something for him since the other guy was helping someone else. and this guy was doing nothing handed him a pen and say you can writed your self. then proceeded to go get some chips and start to eating at the front desk without offering to help my husband.My husband patiently got back to the front line waiting to be help .and he just keep staring at my husband until another employee ask if my husband has been help my husband replied no i haven't and this rude employee just keep staring at my husband.Very disturbing and dissatisfied with your customers service napa auto.ill never get back to your store .hope the owner can see this.and contact me.
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March 2023 by Sean Barton
Rob helped me special-order an obscure diagnostic sensor so I didn't have to replace the whole multimeter and found my other part on eBay
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February 2023 by Cody H.
Be careful when purchasing product from NAPA, they have a no return policy on product that they don't tell you about. Even when product is 1 day old and in the un opened original box. Extremely poor customer service, you'd think when purchasing something for $450 that they up sold you on someone would mention there is no return policy.
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February 2023 by Michael Dunn
Headlight bulbs were on saleHad to get some, guy a counter even gave me gloves so I don't touch bulb ??