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June 2023 by Stephanie A.
Mariann at MAC storefront Victoria Gardens gave me wonderful customer service! She took her time with me to help me find the right shades. Thank you so much Mariann!
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January 2023 by Alyshia B.
I went to the MAC store yesterday to look at a new foundation and get color matched . I was helped by Jennifer, she was very helpful and assisted me with finding the right foundation. The foundation I wanted in my color was out of stock so she called the Macys store nearby to check . The foundation was also out in the store so she gave me two free samples instead to try it out at home before coming back to purchase it when it restocked . She also helped me decide on what foundation I should get for my outdoor wedding coming up . I'll definitely be going back !
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February 2022 by Tillie Aker
Friendly and helpful staff will help you get the perfect makeup!
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December 2021 by Tracy Patrick
Heads up ! This location is NOT an official M.A.C store location , but instead a part of Macy's . So when making returns . If you purchased an item from a MAC store ( i.e Riverside , Montclair ...) you will not be able to return nor exchange . Other than that , the artist were extremely nice and professional when telling me they couldn't help me . Store was also very neat and clean . The artist was also very attentive .
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October 2021 by Leslie D.
This review is for The MAC associate named Emily. I popped in on a Sunday to browse and there was a blonde lady texting next to the register texting on her phone. After being ignored, another customer walked in with a face full of makeup and wearing a designer bag. The texting lady walks right past me and begins to help her (Rude!) Emily was on the phone and told me she'd be right with me. I was irritated by the other lady there, so i told her I didn't need help and was just looking. After hanging up the phone she still approached me to ask if I had any questions. I appreciate that even though I had my guard up she still tried to make conversation and show me all the new makeup bundles they had in store. She complimented me and was very kind and humerous without being pushy to make a sale. If it weren't for her I wouldn'tve have spent $200. She was a lovely gal and really turned my experience around
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September 2021 by Bianca R.
Shout out to Julia and Haylee for helping us Sweetest girls and very patient with my friend who couldn't decide what color lipstick she liked. I loved their vibe! Thank you!
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May 2021 by Gwen Adams
Very nice experience I love that guy
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May 2021 by Perkie Perf
I would give a star but one of the customer service girls wasnt nice until I purchase an item
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March 2021 by McKenna C.
I had called earlier today asking if they still did the recycling of the empty MAC containers and the guy who answered was very nice. I went in later and a female with dirty blonde hair helped me with everything I needed and was very polite. I wish all MAC locations had the good friendly customer service that those two individuals gave.
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March 2021 by Valerie G.
I came in for a quick buy and ended up staying here longer than expected just to talk to the gals here. They were very helpful & friendly. Kimberly & Heather were absolute dolls. This by far was the most pleasant experience I've ever had in a MAC store since the pandemic. Thank you so much for your help & genuine kindness.
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February 2021 by C Allen
I JUST LEFT THIS LOCATION AND IN VICTORIA GARDENS AND THEY ARE OPEN! GREAT SERVICE!!! ??
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October 2020 by Suhani R.
I will never forget about my experience here! I went in and while there were 4 girls working one of them tried to help me with my foundation she sat me in the chair and then continued to help 4 people that came in after me! All white while I was just sitting there for about 30-40 min! I didn't have the courage to just leave. The other girls were just looking at me behind the counter and chit chatting and talking to each other and laughing. Please try to hire more people of color and teach them about customer service. A bad experience that will stick with me. Never purchased Mac again.
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October 2020 by Luis G.
If you value customer service, this place just does not offer it. My wife and I came to do an exchange on a foundation this afternoon. Two other customer were offered help before my wife despite her having arrived first. Also when it came to the exchange, she had to pay an additional $5 dollars because when we had bought the foundation it was on sale. Really?? We will be shopping online next time because this store and it's employees lack basic customer service.
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August 2020 by Angela Battle-Brown
Knowledgeable sales personnel. Great customer service.
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August 2020 by Claudia V.
Omg hands down the best Mac around, I had a horrible experience at the Montclair location so I decided to come on over been here several times and never had any issues, from the moment I arrived there was 2 young ladies working right away helped me out, couldn't try on the product due to covid which I knew but the MUA was so helpful on helping me with the shades, felt so good to be helped and not ignored like the Mac at Montclair, made me and my family feel welcomed since my husband and my 2 kids were with me. I don't know why I bother with the Montclair location, I will just come here from now on!!!
