MAC Cosmetics at Macy's in Rancho Cucamonga offers a welcoming shopping experience, where customers can explore best-sellers and new products. The store provides convenient options like Buy Online, Pick Up In-Store, and Same-Day Delivery. Customers appreciate the knowledgeable and friendly staff, who go out of their way to assist with product selection and provide personalized service. Several reviews highlight the helpfulness of employees such as Stephanie, Mary Anne, and Mariann, who are praised for their patience and kindness. They assist customers in finding the right shades and products, often providing extra touches like freebies for special occasions. However, some customers expressed frustration with the return policy, noting that this location does not accept returns on online purchases made through MAC's website, which can be inconvenient. Overall, MAC Cosmetics offers a positive shopping environment, with attentive staff dedicated to customer satisfaction, making it a recommended destination for beauty enthusiasts.
Came into the store with my daughter and lots of questions. Gabby and Jennifer were SO helpful and kind! They spent so much time making sure my daughter felt like the makeup felt good and looked natural. They showed her hot to put everything on. It was a really fantastic experience. Thank you ladies!
February 2024
Mary Anne was so helpful with selecting the correct shade of concealer, blush, and even some new products for my sister! Once I told Mary Anne it was my sisters birthday, she made sure my sister got all the freebies! Thank you so much Mary Anne for your kindness and help! You made my sisters day!
June 2023
Mariann at MAC storefront Victoria Gardens gave me wonderful customer service! She took her time with me to help me find the right shades. Thank you so much Mariann!
