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September 2023 by This is True
Madlyne, throwing products into a Loccitane bag with no “classe” is not the Loccitane way! A lot was spent. Just “grossier et brut.”Treat the customer with care.Loccitane must teach these new attendants how to treat loyal Loccitane clients.Thoroughly disgusted. It makes the products seem less worthy.
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June 2022 by Tierra B
Great service.
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November 2021 by Amanda O.
I love this location! Every time I go all the employees greet me and help me tremendously! Today however was even GREATER, when a young woman named Wendy helped me for legit about 30 min and she even packaged my parents Christmas presents SO WELL! She was very knowledgeable, sweet and professional! She even re-bagged my bag so it wouldn't tear while I kept shopping. Thank you Wendy! There was also another woman there (who I forgot the name I'm sorry it's at the tip of my tongue) who was very lovely and sweet with me too! Definitely I give this location and the employees a 5 star rating! I wish I could give it 10! Lol!
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July 2021 by Carol Rowe
Love there products. Jacquie gives the best customer service
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June 2021 by Lillian P.
I LOVE L'occitane products and have been buying them for years. I will no longer shop at this store in the Victoria Gardens. The customer sales rep was horrendous. She yelled at my sister, demanding (not asking) that she not touch the perfumes or products that we were interested in buying. This was our first bad experience with this store, but one bad experience is all that it takes to discredit a company. Neither my sister nor I will spend our precious time away from work dealing with this sort of nonsense or risk a repeat negative experience.
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March 2020 by potato navy
Really great customer service!
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February 2020 by J C.
Very bad service, sales rep was not welcoming at all, tried to redeem free gift with out purchase and she did not honor the promotion. I probably will stop using their products since this is the closest store to me. If any reps from L'occitane are reading these reviews- please retrain your staff in customer service etiquette. Store was very empty probably due to lack of helpfulness.
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January 2020 by Mary Botros
This is the worst place to shop. During my visit the sale person was useless, I had my receipts, unused products,...and she did not want to help me because I purchased my stuff from Brea mall and I paid cash for them. What kind of scam is this....it is on the receipt I can return stuff!! Well I would never shop there again....there are plenty of other brand names .Very displeased with my whole experience.
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December 2019 by Jesus Mendez
Good service nice products
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November 2019 by Iraid Mendoza
Wonderful products. I especially love the Light Shea Butter Face Cream.
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September 2019 by Julia R.
I went here with Debra R and Jose R. I got a bottle of shampoo. The store was nice and it also has good customer service.
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May 2019 by Pablo H.
Very unprofessional unfriendly customer service/ sales lady, she works alone when we came in, no wonder the store always empty every time we passed by It was definitely empty while we were there ! Their customer service policy needs to change otherwise they wont get business ! For sure they will not get business from us !
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April 2019 by Naghma K.
Came in here earlier this week and was a little hesitant in buying a gift for a friend because I thought everything here was so expensive! But I told the girl helping me, Angel, and she was god sent. I told her my budget and she suggested several options to include in my gift and then wrapped everything up in a beautiful box and put that in a gorgeous gift bag, sprayed something yummy on the tissue and sent me on my way. Angel and her manager were so helpful and spent a great amount of time with me, helping me test out different products and shared their expansive knowledge on each of the products, never pushing any of it on me. My perception of this store has changed and I now feel comfortable walking in and not feeling like a total idiot.
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March 2019 by Tricia Pahner
Love their products. Sales staff knowledgeable and polite. Store smells fantastic too!!
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March 2019 by Lori Johnson
It takes the girls there like 5 minutes to come out from the back before they can actually assist you, You'll be lucky if they actualy know about the product they have there
