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March 2024 by Vicki Medlock
Great from the nurse who checked me in. Dr Hanna listened to me to start my action plan.
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March 2024 by Claudia Reyes Diaz
Rancho Cucamonga Kaiser is amazing. Excellent doctors and service. Prompt, and have good communication. Clean facilities, friendly, professional staff.
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March 2024 by Magpie PM
Clean facilities; timely appointments; knowledgeable and caring professionals
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February 2024 by Robin Proctor
My visit with Dr. Huggins for a cortisone injection went very well. He has a wonderful bed-side manner and has a genuine interest in helping you feel your best.
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February 2024 by Lance Asbra
Dr. Leung of Kaiser is the best. She listens, she cares, she is very knowledgeable and thorough. She is the best doctor I have ever had!
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January 2024 by Lara Gongora
Phamacy tech named Christopher was rude. I said my prescription was ready. And I showed my Kaiser number . He got frustrated and gave me an eye rolled out of frustration. I was reading it so it was easier for him and then snipped and said can you just show it! I then asked since I am an employee at Kaiser for a discount, I got questioned how many years have you been working for Kaiser. I was never asked this ever in my 7 years at Kaiser .Then a black man another tech called me a grinch. This was all unnecessary. Do not go to to this pharmacy!Too bad you can’t enter negative stars.
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December 2023 by Lauren Sullivan
My doctor is the best and her nurse is amazing! Love them. I have never seen people like them anywhere else in Kaiser. I'm blessed they are my doctors.
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December 2023 by Kristin West
I don't know why I continue to stay with Kaiser Permanente each year when it's annual enrollment time. I would say this is probably the least impressed or satisfied I have ever been with a health insurance company.The issues that finally upset me enough to write a review includes a safety issue and a "customer/patient service" problem.The parking lot has A LOT of lights out. When I got out of the car to walk towards the medical building I could barely see the people walking towards me. I still have pretty decent eyesight, but the older couple trying to get back to their car without tripping over something was not good to see. You have a large geriatric population I am assuming and not having a well lit parking lot is not a good situation for anybody.Once I got to the front of the building the lighting wasn't any better there either. The sidewalks are barely lit up and the lights where people drop off/pick up has 1 working light. I observed an older woman trying to sit on the cement wall and she was having a hard time finding it with her hand when lowering herself down because it is SO FREAKING DARK!The other problem I witnessed tonight occured at the pharmacy. I ordered my prescriptions online so when I got there I jumped in the gray line. There were 4 people ahead of me. The red line had 4 to 5 people as well. During the time I stood there in line the pharmacy staff only called from the red line. Then they would overhead page another person to the red line and still continue to take only from that line. I timed how long I stood in line which was about 8-10 minutes! Why did they only call from the red line???It seriously seemed like for every 10 people called from the red line, only 1 would be taken from the gray. The pharmacy needs to work how they manage their pick up lines and maybe try apologizing for the long wait and ignoring the customers...
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November 2023 by Jackie Pendleton
Dr Huggins is the best. Thorough, caring, and doesn't make you feel rushed. Excellent Doctor.
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July 2023 by glenda jones
Been in kaiser all my life, I'm satisfied with the service or I would change, patients have to do their part too
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June 2023 by Jenny
Pharmacy, lab, some radiology offers here. A few doctors offices upstairs. Dr Phan is THE BEST!
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May 2023 by Blanca Ruiz
Love it .clean. Nurses are very nice.
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February 2023 by Ellis C.
I woke up this morning my room was spinning and I almost fell. I called the appointment line and even though there were no appointments available the receptionist put in a request for someone to call me back. A very nice lady named Corrie called me and asked me several questions and said she would give me a call back soon. She gave me a same day appointment and as it turned out I had a very bad inner/middle ear infection which was causing me to be extremely dizzy. I was given medication and I was very happy with the way I was treated. Dr. Huggins was super nice too. Thank you for the good care.
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January 2023 by Mark W. (Fix It Man)
Friendly staff with all the answers to any questions I had. Thank you KP for all you do.
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December 2022 by Kaye Detty
Wait tines for Lab are beyond ridiculous. Not sure if short staffed or incompetent. NEVER been so bad in all my YEARS as a Kaiser Patient
