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September 2024 by Rocio Martinez
Super fast service. Explained clearly what my car needed and gave good recommendations. Friendly staff. Would come again!
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August 2024 by Alex Easton
Great auto shop! I believe it’s woman co-owned and this seems to set them apart from competitors. Both owners and very kind and accommodating - thanks for almost always managing to get my cars in, even when you’re busy! As a Turo host, I appreciate the fast turnaround and great prices.
Services provided to me: oil changes, serpentine drive belt, brakes and brake fluid
The shop always smells so nice, has thriving plants, and has indoor + outdoor (shaded) seating
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July 2024 by Sarah Y Tse. 謝婉敏
This review is long overdue. I had my BMW X5 checked for an overheating issue. Initially, I had Pep Boys perform a preliminary diagnosis on Sunday (KB, my then-preferred auto repair shop, was closed). The next business day (Monday), I called Andy from KB to confirm the price for replacing a part. We agreed on the price before I had the car towed to his shop.
The day after the repair was supposed to be completed, I picked up my car and drove off the parking lot, but it overheated again. The car has a built-in safety feature that prevents the engine from starting if it reaches a certain temperature. It took me over 30 minutes to crawl back to the shop from across the street. I was glad that my car did not overheat on the freeway—the situation could have been worse!
I immediately went inside the shop and told Andy about the overheating issue. He did not believe me until he came out and saw the overheating signal on the dashboard. Apparently, he had not checked it. It turned out that the water pump needed to be replaced.
After I returned my car to KB due to the recurrence of the overheating issue after the repair, I got a call from a KB salesperson the next day. He sounded like someone from a car dealership and lectured me for who knows how long, accusing me of denying their diagnostic test scan service (a statement he made to cover KB's basis). He then offered me a discount to have the water pump replaced by them. I told him I had completely lost confidence in KB and would have my car picked up by a tow truck instead. On the day of the pickup, I was also blamed in his written report, stating that I denied paying for a car diagnostic test scan. Of course, I did not deny it because I did not even know I would have to pay for one, since Andy had agreed to check it before replacing the part that Pep Boys believed to be the cause of the overheating issue.
I ended up going to another auto shop, DJZ Automotive Repair on 9th Street (also in Rancho Cucamonga). They did not charge me for a comprehensive car diagnostic test scan. Since switching from KB to DJZ, I have replaced different parts as a precaution and can totally trust them. My car has been running like brand new, with the performance I expected.
I would give KB a 5-star rating for their smog check services, but not for customer service, accuracy, integrity, and expertise in the trade, which are lacking. When something goes wrong with the repair or when there are negative reviews, the KB salesperson responds by twisting the truth or making things up (e.g., me denying to pay for the diagnostic test scan service) to diminish my credibility. He is a great storyteller. If you read all the comments this KB salesperson has made in response to negative reviews, you will see a pattern. There is always a reason or an excuse for the bad experience they delivered. They are never wrong, but the client who provides a negative review is.
I understand why KB's salesperson (the one who presented himself like one who works for a car dealership) had to lie about me denying to pay for the diagnostic test scan service when I could fully afford it in order to cover KB's base. However, doing so will eventually backfire, and he will become so accustomed to his own lies that he won't be able to tell the difference between a lie and a fact.
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June 2024 by Ben Izeh, J.D.
I've been coming to KB for the past 3 years. They have dome excellent work on all my vehicles both foreign and domestic! I would highly recommend them to anyone!
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June 2024 by Terrence Scranton
Stay away, dishonest people here. They told my friend she needed a bunch of items that she did not need. I took her vehicle from this place and realized she was in great shape with her car. We saved her a lot of money and she did not get stuck with an unnecessary bill. They ought to be ashamed of themselves for trying to take advantage of a woman. God had better plans for my friend. I told her don’t ever go back here again.
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June 2024 by J P (Great Man)
Guy is dishonest and lack of knowledge.for car inspection.
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June 2024 by Markeisha Barbee
Super friendly, I was able to make an appointment the same day. Would return again.
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May 2024 by Julian B
My car failed smog so they closed the file and want me to repay for everything. I’ve owned my car for a decade now and never had to repay for a retest. Will not be coming back to these people
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April 2024 by Ernie Beltran
Fair price
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April 2024 by Rachel Huerta
Very fast service. Reasonably priced. Parking is very limited, but I'm going to be taking my car back when needed.
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April 2024 by Aidan Kim
It was a simple task. It was a simple oil change. I recently discovered this while doing the same thing myself. They put a plastic ring on the drain plug instead of the copper washer that was supposed to be there. I also found that most of the screws securing the under cover were gone. I consider myself fortunate that my vehicle has not had any problems so far. Because after that, I moved across more than half the continent. I don't think this has anything to do with the boss and his wife. They are my friend's friends and they are good people. But they should seriously consider the honesty of their employees.
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March 2024 by Ciejerra Moore-Pryor
Really appreciated the service :) from desk was a sweet heart and i got both my cars done quick and easy.
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March 2024 by Alicia Roberts
I just moved back to Cali recently and needed an oil change, well before I get a chance to get it done my check engine light came on. They were very helpful and gave me a great deal on the work that had to be done. I'll definitely be keeping them as my mechanic.
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March 2024 by david gaitan
They claim they have a good deal, yea to scam you out of more money. I've used various Groupon at other car oil change places and the most I may ever pay additional will be the taxes. Here they tried to charge me $36 on top of the groupon and they say it's because the labor isn't included in the deal??? I've never ever heard of this. Scammers, they are nothing but unethical scammers. Take your car elsewhere. I will be reporting to the BBB as well.
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February 2024 by Jon M
The business is incompetent. I called Monday morning for an oil change and they canceled me twice. I had a Groupon I wanted to use which complicates things further. Next time learn how to schedule properly so won't waste potential customers time..twice in a row.
