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February 2024 by ROBERT WIGGINTON
Perfect company
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February 2024 by Kevin S (Skb Transport Inc)
Our company purchased equipment from this company in 2021 and never had any issues with the payment because it was always on automatic payment , somehow two of the payments was returned last year , but not by our fault and nobody from the Crossroads didn't even call us until they issued Repossession order .Here is their notes "Last year, May, the customer had run into some bounced checks, had cancelled his phone number, and was out for repossession." But somehow they find the same number to reach our company to inform about the repossession.With this being said , our company can not get any equipment because they submitted this information to credit bureau. I tried to call them couple times to resolve this issue normal way , but no one wants to talk . And by the way when they called us after those missing payments and informed us about it , we paid outstanding payments right away . We never had any issues like this with other financing companies
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November 2023 by Ravi Singh
Sonia was highly professional and eased the complex matters with my new truck purchase. I highly recommend Sonia Chavez as well as the crossroads team.
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November 2023 by Shamsher Dhillon
My truck was stolen & the gps I had installed was removed. So I reached out to Christine stansbury & she was able to locate it within minutes. Apparently the help I received & I was able to find my truck!!
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November 2023 by Zhe Feng
Big thanks to Michelle Clutchette for helping me purchase the trailer. She is a very patient person. Thanks again to Ms. Michelle Clutchette and her family for the good mood every day.
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September 2023 by james rollins
Called Christine, she was totally unwilling to assist in answering any general Questions regarding the procedure to a payoff off equipment that has been repo'd.
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May 2023 by Keiana Larios
Nicole Craig was very professional & helpful. She was quick to get my issue resolved .
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May 2023 by Julieta Chairez
My bank send the payoff for my loan, they take the automatic payment also, we are dealing with them since the end of February to get the refund. All the time when I call they said the system is down. I call several times, same answer.
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April 2023 by Anaida Salkova
I really appreciate Nicole Craig for helping me for my business needs. She's very nice and helpful. And she solved my problem within a minute. Thank you Nicole Craig
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April 2023 by ERNESTO Gallardo
The customer service I received today from Eva was AMAZING! Her response to my inquires were super prompt! I needed some documents regarding my account and she made sure She confirmed my email so that she could immediately send them to me! She was very tentative to my inquiries! I have also received great customer service from Jorge @ financing, so I will definitely come to Crossroads to get a new loan in the next month or so. If they aren’t far off from other companies quotes I will definitely come back solely based on Customer Service Experience! Thank you Eva & Jorge!
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April 2023 by manoj bhardwaj
I was so happy getting my truck and trailer, but these people put me in tension. Plz don’t take loan from this guys, They ll waste ur days to send title to dmv, 13 days i m waiting to get my registration done and start working, and payment is started from march 31, their loan manager david lemar stop answering my call, never reply me, I don’t know who is gonna send the title to dmv, i m calling their call center every day but no one has answer, plz be aware, go somewhere else, otherwise make things clear first, but this guys make ur life hell, and i ll update my review when my registration ll be done,
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March 2023 by Yvonne Ramos
Lucy Cardenas was an AWESOME help when I reached out to her to obtain some information for filing my 2022 taxes! Thanks again, Lucy Cardenas!!? I appreciate YOU!
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March 2023 by Tyrone Ming
Great customer service my agent Rachel Smith makes everything easy I appreciate everything she have done for me
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February 2023 by Juan R
Very good customer service and they give you an answer very soon and helps you throughout the process in the financing and the truck thank you Sonia C*****
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February 2023 by OTS Logistics, LLC by JC
If you’re looking to finance your first truck, look no further!Crossroads was able to get me financed with a very well streamlined application process. As for customer service, Evelyn Hernandez has been nothing short of amazing to fulfill all my requests.Thank you for great Customer service experience
