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November 2023 by Elizabeth M.
I took my car for an estimate for a scrape on the front bumper of my Rx 350 Lexus to CarStar Avalon collision and I had the pleasure to meet with Manuel Cruz, Estimator. Manuel was professional and went above and beyond in providing the best customer service and was able to get my Lexus fixed, immediately. Thank you Manuel and CarStar Avalon for the great experience!!
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November 2023 by Danny A.
I don't recommend this location for repairs. We got our Tesla brand new and it had dents. We unfortunately got stuck with it and had to depend on Tesla to fix the issues. Tesla of upland contracts with carstar so we had no option on who we could deal with. It took carstar approx 3 weeks and 4 try's to fix 1 of our rear doors. I was contacted 4 times to pick up the vehicle and every time I went to pick it up I could still see the damage. The frustrating part is every time I went to "pick up the car" they would always assure me that they did a "quality inspection" before asking me to come down. I had to drive 45 min each way to the location and back home everytime. I wasted a lot of time driving back and forth. Finally after the 3rd attempt at the repair they finally fixed the dent but then I got stuck with some sort of overspray on the door that was noticeable and had to take it back again. They finally fixed everything. Now, I've had the vehicle for maybe 2 weeks since picking it up and I am now noticing they got a few little scratches on the outside door handle, "not a huge deal" but annoying. But what I'm really upset about is the damage I'm now finding on my interior door panel.This place lacks professionalism, customer service and care. They really just try to do the bare minimum to get by hoping the customer doesn't notice what they don't fix so they don't have to fix it.
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November 2023 by Tuan Trinh
CarStar is one of a select few Tesla certified shops in Rancho Cucamonga. From start to finish it was extremely easy to deal with and Cuco and team walked me through the process. Text messages were sent to keep me informed of the progress. My repairs were done ahead of schedule. Fit and finish was excellent. Highly recommend them.Services: Painting
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October 2023 by Natalie M.
I used them to fix my bumper when the car insurance suggested their place. They painted my bumper the wrong color. Then when i went in a week later they first tried to tell me they never painted it, then I showed proof and they changed their story. It was very strange . After two trips it was done right but definitely would not return.
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October 2023 by android e1000
CARSTAR Avalon Rancho Cucamonga is excellent. Karla, Cuco and the entire CARSTAR team were friendly, welcoming and courteous. I received an estimate in 2 days and they worked with my insurance company so I didn't have to. This freed my stress level so I could focus on work and getting the money I needed to pay my premium. Cuco listened attentively to my concerns regarding the needed repairs for my 2016 Kia Forte, and Karla and the other front receptionist kept me up to date about the repair process, so I didn't have to wonder what was going on. Thanks to the entire CARSTAR team, you are all professional and a pleasure to work with. I hope to go back to get some detail and other work done. You should too.-Sheri G.
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September 2023 by Kim Parker
Took my car for repair and I couldn't be happier! They were very prompt to getting me a appt and repairs were done in a timely manner. The facility ran smoothly and all repairs were done in a timely manner. Very professional and attentive to all our needs! Thank you for being there when I needed you!
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September 2023 by Dino Andriani
Without a doubt, the most positive experience I have ever had at a bodyshop. From beginning to end, Jerry and the entire staff at Carstar Avalon were very welcoming and pleasant to deal with. Great job of keeping me informed every step of the way and the repair made to my vehicle was flawless! I highly recommend this business!
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September 2023 by Robert N.
Tesla Upland had us come to CARSTAR to resolve some paint and body fitment issues on our 2023 Model 3. The repair experience on a new car was not a pleasant one for us, but Jerry, the General Manager, really changed that.We had a minor rear bumper issue after the repair was completed. Rather than arguing with us, Jerry said no problem, took the car, and adjusted the rear tail lamp/bumper within 15 minutes as we were waiting.Jerry, thank you for your amazing customer service! I hope you get more team members with that same passion. We hope we don't have to return (since it'll mean we were involved in an accident), but hope you'll still be around if it happens.
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September 2023 by Anthony C.
Came here to get my Camry repaired, and usually after an accident it is just a headache. That was not the case here, from the beginning karla at the front desk greeted me offered coffee and helped me with my rental. My service advisor manny was very helpful and informative throughout the whole process. God forbid I'm ever in an accident again I know where I'm coming
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September 2023 by Laura D.
Brought my Subaru Crosstrek here after a fender bender and was extremely satisfied with the outcome. Jaqueline was very helpful and made me feel at ease at a very stressful time. I highly recommend this shop.
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August 2023 by J L
Easy. Friendly. Accommodating. Clean. Professional. Fast service. Got my car repaired 2 days before expected time. Good thing there was stock on the parts needed. Car was cleaned and out and a final prior to pick up. Friendly staff service.Service: Body & Trim
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August 2023 by Elaine Naranjo
The work looks to be done very well! I’m hopeful that the paint won’t chip or crack; guaranteed for life of vehicle if it does. Disappointed to have to wait 2+ hours for an estimate on the bumper. They ended up being the highest estimate of everyone I looked into but it was ok for me because insurance covered majority of the cost. Rental car provided through enterprise.Services: Painting
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August 2023 by Jason C.
I bought a brand new Tesla and there was what seemed to be a dent -Tesla contracted this place for the repair. Cuco explained to me that it was more of a paint imperfection than a dent. He was very knowledgeable and explained what they were going to do to correct the issue. The customer service was great and I would definitely come back here for any car related fixes. Ask for Cuco and he'll take care if you - I left my car Tuesday and got a call Thursday to pick it up; It looks great and how it SHOULD have looked from the Tesla factory. Highly recommend this place!
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July 2023 by Leonardo Manso
Great service and work was done fast and right. Strongly recommend taking your car there. The staff in the front walked through my insurance paperwork and informed me about my deductible. Manny, the estimator did a walk through before and after the job was complete.
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July 2023 by Ian Zamorano
They did a great job at communicating and fixing the issues with my car. They also had my car ready prior to the ready date they anticipated beforehand. Great service. No problems whatsoever!Services: Painting
