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March 2024 by Felicia Hixson
Great experience! Great customer service. They kept me informed through the whole process what was going on. There was a little mistake on the bumper. They painted it to factory and didn’t realize till the day before I was supposed to pick it up that it was originally painted another way. But they offered to paint it the way it was originally or we could leave it like that. Either way it looks great so we just left it as it was.
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March 2024 by Jennifer Valdez
I took my car in to Caliber Collusion in Rancho for a minor fender repair. While I appreciated their promptness and professionalism, I was extremely disappointed to find chipped paint that was not there upon dropping off.The reason for my disappointment is that I had specifically chosen this shop for their reputation for quality workmanship, and unfortunately, this experience fell short of my expectations.When I spoke to the person in charge of my vehicle repairs she stated that the pressure washer they used to wash it may have chipped it off while washing it. I truly don’t understand how this was my fault & was sent away with advise to go to another shop where they can fix it out of pocket.Overall the repairs done on my fender were done precisely well & this is why I’m torn with my experience here.I hope that the Rancho location will take this feedback constructively and improve their processes to ensure that future customers do not encounter similar issues.
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March 2024 by Akachi Azubuike
They crashed my car. Tried fix it with superficial cosmetics. Refused to give me a rental car.
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March 2024 by Rick Dapello
Caliber Collision did an amazing job on my car and I will be recommending them to all my family and friends!
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March 2024 by George Baptiste Jr.
I took my brand new car here after only having it for three days Someone shattered my backseat window and broke into my car and cracked my front passenger window. The shop cleaned it out and replaced the windows. And they are working with me to come get my car since it is drivable and come back and fix the two door panels on the passenger side as well because they were messed up again. This was a brand new car never used in the shop is really working with me to return it back into new working condition to make sure everything is great with.. I could say the staff is very professional, but also welcoming you don’t feel like they’re cold or just trying to get money out of you. Ryan has been extremely helpful and keeping me in the loop with everything that needs to be done on the car I would actually bring my car back here. I could say about 15 years ago I had a completely different experience with caliber collision not at this location, but it’s like night and day. I feel like this is a shop that you could actually trust.
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February 2024 by Lisa Contreras
Caliber kept me inform during the process. I received my car back a week earlier than promised. I have had to take multiple vehicles there for repairs and I will continue doing business there as needed
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December 2023 by Kristopher Irizarry
I would give 6 stars if I could. Brent was awesome in helping us out, super friendly and easygoing guy! I dropped off a part to get color matched on Wednesday, came in Thursday and got that part and another one mounted in less than 15 minutes. The service at this location highly exceeded my expectations, very satisfied with how they treated me down at Caliber.
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December 2023 by Steve Bramlett
My car needed a new wheel well liner and bottom front shield. Pete and Wes were able to get me in same day and the quality of work was A+. Thank you for your speedy and professional service. -Steve
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December 2023 by sabrina michelle
Such great service, they answered any and all of my questions, great at explaining the process, kept in contact with me through out the whole process of my car being in the shop! Ryan, Pete, Destiny, Jessica helped me so much and made a chaotic scenario seemingly easy and doable. I will definitely be back with any other repairs for the future and highly recommend to friends and family.
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December 2023 by We Watch U
One of their employees drives this ILLEGALLY modified dodge ram pick up truck with loud exhaust makes neighbors disturbed every time he comes and leaves the area. I went there to complain but the management team never cares apparently.This employee should be fired!!!
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December 2023 by Lauren Arana
I’ve always heard bad stories about getting your car repaired so going into this was very nervous. However, I had the most amazing service!! I met with Brent & Gabriel and was giving all the information needed. I was expected to be without my car for about 3 weeks and ended up getting my car just a week later! That whole week Gabriel updated me with all the repairs. Never felt out of the loop and felt assured the job was being done timely and correctly. Would definitely recommend this caliber to friends & family!
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October 2023 by Judy Miles
My car window was broken to enter. Then the stering wheel was destroyed by breaking all the parts! They ripped all wiring out.Service: Steering & suspension repair
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October 2023 by Joe Hencz
My vehicle was repaired and painted and done exactly as promised. Curt kept me informed every step of the way and he was excellent to work with. Caliber did a great job and I would use them again if I were to need future repair of my vehicle.Services: Painting
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October 2023 by Sean Keele
Very easy to work with! Vehicle was returned ahead of their estimate and can't even tell my truck had any damage. Great work and will definitely go here again if needed.
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October 2023 by Michael Papilla
Kurtis and his team did an excellent job. Throughout the process he was tentative and honest. My bumper and fender were completely damage and they managed to make it brand new after the repairs. Highly recommend!Services: Painting
